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Troubleshooting
A Wi-Fi connection between the unit and
home network is not possible
ˎ If a LAN cable is connected to the unit,
ˎ
disconnect it and restart the unit. The unit
automatically tries to connect to the home
network over a wired network when a LAN
cable is connected to the unit.
ˎ Check that your wireless router is turned on.
ˎ
ˎ Bring the unit and wireless router closer
ˎ
together. Devices that use the 2.4 GHz
frequency band, such as a microwave oven,
BLUETOOTH or digital cordless device, etc.,
may interrupt Wi-Fi communication. Move the
unit away from such devices or turn them off.
Distorted sound/Humming or noise in
the unit output
ˎ Connect the unit and wireless router/PC via a
ˎ
LAN cable, not via Wi-Fi.
ˎ Turn down the volume of the connected
ˎ
device.
ˎ If a connected device has an equalizer
ˎ
function, turn it off.
ˎ Keep the unit away from a microwave oven,
ˎ
other wireless devices, etc.
ˎ Keep the unit away from metal objects.
ˎ
20
GB
No sound/Low sound level
ˎ Check that both the unit and connected
ˎ
device are turned on.
ˎ Turn up the volume of the unit and the
ˎ
connected device.
ˎ Check that the connected device is being
ˎ
played back.
BLUETOOTH connection between the unit
and smartphone/iPhone is not possible
ˎ Bring the unit and BLUETOOTH device to
ˎ
within 1 m of each other.
ˎ If the
ˎ
(BLUETOOTH) indicator is not flashing
quickly, tap and hold the
(BLUETOOTH)
PAIRING button until the indicator starts
flashing quickly.
iTunes cannot find the unit via AirPlay
ˎ Make sure the PC with iTunes installed is
ˎ
connected to your home network.
ˎ Update the software version of iTunes to the
ˎ
latest version.
/ (on/standby) indicator is flashing red
ˎ The unit is in the protect mode.
ˎ
ˎ Unplug the AC power cord of the unit once,
ˎ
then plug it in again. Then turn on the unit. If
the / (on/standby) indicator keeps flashing,
consult your nearest Sony dealer or the shop
you purchased this unit.
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