Customer Service; First Aid In The Case Of Hardware Problems; Find The Cause; Faults And Possible Causes - Medion M55 Operating Instructions Manual

21. Customer service

21.1. First aid in the case of hardware problems

Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective components. We have in-
cluded a brief troubleshooting guide below which may help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help you out. Just give us a call!

21.2. Find the cause

Start by carefully checking all the cable connections. If the indicator lamps are not on, ensure that the PC and all peripheral
devices are connected to the power supply.
• Check the plug, power cable and all switches in the socket circuit.
• Turn off the PC and check all cable connections. If the PC is connected to peripheral devices, check all cable connections.
Do not swap around the cables for the various devices, even if they look alike. The polarity of the various cables may be dif-
ferent. Once you have ensured that the device is powered and all connections are intact, then switch the PC back on.

21.3. Faults and possible causes

The screen is black.
 Check that the PC has not gone into hibernation.
Cards in the card reader are assigned a different drive letter after rebooting.
 This can happen when the card reader updates its slot during system start up. New IDs may then be assigned which can
lead to different drive letters for some cards.
No data can be read by the optical drive.
 Check whether the disc has been inserted correctly.
Mouse does not work.
 Check the cable connection.
Insufficient hard disk space.
 Audio or video recordings require a lot of storage space (up to approx. 1.2 GB/hour) Backup any unnecessary files to CD-Rs,
DVDs or other external media, e.g. the MEDIONHDDrive 2Go super speed hard drive.
The PC does not boot.
 If all the cable connections are correct, try resetting the PC mains adapter. Set the power switch on the back of the PC to
the 0 position (OFF). Then hold down the main switch on the front for 10 seconds. Wait another 5 seconds and restart the
PC.
Apps (e.g. the weather app) can not be displayed as live tiles.
 Check the date, time zone and time.

21.4. Do you need more help?

You've checked through the suggestions in the previous section and you're still having problems with your device? Then call
the hotline in the country where you purchased your PC. You can find the relevant telephone numbers on the inside cover of
these operating instructions.
We will try to help you over the telephone. Before contacting us, however, prepare the following information:
• Have you made any upgrades or modifications to the initial configuration?
• What peripheral devices do you use?
• What messages, if any, appear on the screen?
• What software were you using when the problem occurred?
• What steps have you already taken to try and
rectify the problem?

21.5. Driver support

The system has been thoroughly and successfully tested with the installed drivers in our test laboratory. It is normal in the
computer sector, however, for the drivers to need updating from time to time.
This is because there may be compatibility problems with other components (programs, devices) which have not yet been
tested.
You can find current drivers on the Internet at the following address: www.medion.com.

21.6. Transport

Please observe the following when transporting your PC:
• In order to avoid any transport damage, pack the PC away its original packaging.
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