Returning An Instrument; Claims For Shipping Damage - ILX Lightwave LDT-5412B User Manual

Returning an Instrument

If an instrument is to be shipped to ILX Lightwave for repair or service, be sure to:
 Obtain a Return Authorization number (RA) from ILX Customer Service.
 Attach a tag to the instrument identifying the owner and indicating the required service or
repair. Include the instrument serial number from the rear panel of the instrument.
 Attach the anti-static protective caps that were shipped with the instrument.
 Place the instrument in the original packing container with at least 3 inches (7.5 cm) of
compressible packaging material. Shipping damage is not covered by this warranty.
 Secure the packing box with fiber reinforced strapping tape or metal bands.
 Send the instrument, transportation pre-paid, to ILX Lightwave. Clearly write the return
authorization number on the outside of the box and on the shipping paperwork. ILX
Lightwave recommends you insure the shipment.
 If the original shipping container is not available, place your instrument in a container with at
least 3 inches (7.5 cm) of compressible packaging material on all sides.
Repairs are made and the instrument returned transportation pre-paid. Repairs are warranted for the
remainder of the original warranty or for 90 days, whichever is greater.

Claims for Shipping Damage

When you receive the instrument, inspect it immediately for any damage or shortages on the packing
list. If the instrument is damaged, file a claim with the carrier. The factory will supply you with a
quotation for estimated costs of repair. You must negotiate and settle with the carrier for the amount
of damage.
March 2013 vi LDT-5412B