Agent Features - Win Standard Line User Manual

AGENT FEATURES

Log On
– Lift handset
– Dial ** + 85
– Dial 4 digit Agent Pin Number if required for Logon
– Listen for confirmation tone
– Replace handset
Log Off
– Lift handset
– Dial * + 85
– Listen for confirmation tone
– Replace handset
Unavailable
– Lift handset
– Dial * + 868
– Listen for confirmation tone
– Replace handset
WrapUp
– Lift handset
– Dial * + 869
– Listen for confirmation tone
– Replace handset
Available
– Lift handset
– Dial ** + 97
– Listen for confirmation tone
– Replace handset
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