Brake lever, p. 17 Shifter, p. 33 Carrier, p. 56 Seat post, p. 11, p. 22 Stem, handlebar, p. 13 Saddle, p. 12 Headset, p. 54 Lighting, p. 55 Suspension, p. 18 Pedals, p. 31 Bosch drive, p. 62 Suspension fork, p. 23 Chain, p.
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Dear customer, congratulations on your new Riese & Müller E-bike. Thank you for choosing us for your mobility needs. Riese & Müller builds lightweight and practical E-bikes that are characterized by exceptional handling and award winning design. During the design process, we constantly think about your riding enjoyment and safety.
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CONTENT General information Before the first ride Before every ride Legal requirements (Germany) Adjusting the riding position Adjusting the rear suspension Suspension seat post (blueLABEL) Adjusting the suspension fork Braking system Pedals/kickstand Shifting system Chain Wheels and tires Repairing a puncture Headset Lighting system Luggage transport...
GENERAL INFORMATION Riese & Müller E-bikes are equipped with exceptionally innovative technology. Even if you are a seasoned rider that has been riding for many years, we strongly recommend reading and observing the following instructions. First we would like to familiarize you with the components of your Riese & Müller E-Bike. Please flip open the front cover of the manual.
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Note that the successful execution of the included instructions may require special tools or technical expertise. If you are uncomfortable performing any of the listed tasks, please seek the assistance of a professional. DANGER! This manual covers the installation and maintenance work that may be best performed by your local dealer (page 76).
BEFORE THE FIRST RIDE Including weight of basket/child seat GROSS VEHICLE WEIGHT RATING First value is valid for HS model The following is the gross vehicle weight Including weight of basket Maximum load loading area: 100 kg rating (bike, rider and luggage): Riders weight and luggage weight must not exceed 120 kg in total THEREOF...
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DANGER! Modern brakes are much more powerful than simple rim or drum brakes. Make sure to first INTEND USE test the braking power before Use your Riese & Müller E-bike only on roads heading into traffic. Unintended and trails. Not liable for damages resulting braking can lead to an accident.
BEFORE EVERY RIDE Before each ride the following items must be LIGHTING checked: Do the lights stay on when standing still? More information regarding lighting can be QUICK RELEASE/AXLE BOLTS found on page 55. Are the quick releases or axle bolts properly secured? More details can be found on BRAKES page 43–44.
LEGAL REQUIREMENTS (GERMANY) STVZO REFLECTORS In addition to the light sources, each bicycle To legally use a bike on a public road in must also have the following reflectors: Germany it must conform to the Road Traffic Regulations (StVZO). The requirements relate • a s large as possible white reflector in com- to the brake and lighting system and bell.
ADJUSTING THE RIDING POSITION RIDING POSITION Check the seat height using the following The correct riding position is essential for method and be sure to wear shoes with a comfort and power delivery. Your E-bike is flat sole: designed so that the various components • S it on the saddle and place the heel on the can be adjusted to accommodate your body pedal in the lowest position.
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• t o adjust the seat height, you must loosen DANGER! the clamping screw for the seat post. Never ride when the minimum insertion mark on the seat post is visible. This indicates that the seat post is not inserted far enough into the frame. It could break or damage the frame.
ADJUSTING THE RIDING POSITION SADDLE ORIENTATION AND ANGLE The distance between the handlebars and saddle and the angle of the saddle have an effect on riding comfort and riding dyna- mics. By moving the saddle horizontally, this distance can be altered which has a pro- found effect on pedaling.
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HANDLEBAR HEIGHT ADJUSTMENT ADJUSTABLE STEM AT KENDU AND LOAD The stems at Riese & Müller E-bikes are The stem of the Kendu/Load hybrid is adjust- height and partially angle adjustable. This able in both height and angle. Both adjust- allows for the adjustment of the seating ments can be made without tools by means position.
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ADJUSTING THE RIDING POSITION Height Adjustment: ADJUSTING QUICK RELEASE LEVERS ON STEM • O pen the quick release lever C. The quick release levers on the stem of the • P ress the pin D and adjust the stem to Kendu and Load are already set correctly at one of five height positions until the pin D the factory.
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HANDLEBAR HEIGHT FOR A-HEADSET STEMS The height is adjusted by using spacer rings. DANGER! The height adjustment of A Head- set stems requires properly setting the steering bearings and im- proper installation can result in accidents. Therefore it is recom- mended that this is only perfor- med by or at least checked by your local dealer.
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ADJUSTING THE RIDING POSITION ADJUSTING THE ANGLE OF THE HANDLEBARS Adjust the handlebars so that the wrists are relaxed and not too strongly turned outward. Adjust the handlebar position by rotating the handlebar. • L oosen the two bolts F and the four bolts H on the handlebar clamp.
ADJUSTMENT OF BRAKE LEVER REACH BRAKE LEVER ROTATION Riders with small hands can adjust the brake Loosen the Allen bolts on the brake lever lever closer to the handlebar: handlebar clamp. • S it on the saddle and put your fingers on the brake lever. Then twist the brake levers until your hand and forearm form a straight line.
ADJUSTING THE REAR SUSPENSION Your Riese & Müller E-bike is equipped with REPLACING THE SPRING a low maintenance rear suspension system • H ang the bike in an assembly stand. (excluding blueLABEL). The shock contains • R elax the shock fully. Rotate the adjust- either an air chamber or a combination of ment ring counterclockwise.
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• L oosen the bolts at both ends of the shock with a 5 mm Allen wrench and a 10 mm wrench. Carefully remove both bolts. Look for the washers and remember their orien- tation for later reassembly. • R emove the bushings B from the side of the shock with the adjustment ring. • T urn the adjustment ring A until it is removed completely from the shock.
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ADJUSTING THE REAR SUSPENSION ADJUSTING SPRING PRELOAD ADJUSTING DAMPING With spring preload, you set how far the Rebound damping of the shock determines suspension sags when you sit on the bike. how the rear swingarm returns to its original Ideally it should be between 20 and 25 % of position after being loaded.
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ATTENTION! While riding under heavy compression, the fender struts come very close to the frame or rack. From time to time, check the adjustment of the rear fender. The front struts of the rear mudguard (Avenue, Culture and Homage) contain a bend that prevents the struts from grinding on the frame or luggage rack.
SUSPENSION SEAT POST (ONLY FOR blueLABEL) The stiffness of the seat post can be ad- justed (within certain limits) to the weight of the rider. • O pen the seat post clamp on the frame and remove the seat post from the frame. • A djust the spring preload with a 6 mm Allen key. Turn clockwise to increase the tension. Rotate counter-clockwise to decrease the preload.
ADJUSTING THE SUSPENSION FORK AIR SUSPENSION FORKS Suspension fork adjustment With air suspension forks, the preload is The sag for the suspension fork should also set using the standard (supplied) air pump. be approximately 20 %. For details regarding the adjustment of these forks, please see the separately enclosed instructions from the shock manu- facturer.
BRAKING SYSTEM USE BRAKES PROPERLY ORIENTATION OF THE BRAKE LEVERS The brakes on Riese & Müller E-bikes allow If your E-bike is equipped with a coaster you to achieve powerful braking with little brake and only one hand brake, the brake hand force.
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OPERATION WEAR AND TEAR By using a brake lever or reverse pedaling a The friction between the brake pads and the fixed pad is pressed onto a rotating braking rim leads to the wearing of both the pad and surface and causes friction. This friction the rim! Riding often in the rain increases the causes the rotating wheel to slow.
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BRAKING SYSTEM DISC BRAKE FEATURES After the wheel is removed you should no longer operate the brake lever. The brake pads will press together making it difficult to mount the wheel. After removing the wheel, insert the transportation safety shims to ensure a sufficient distance between the brake pads.
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REPLACING THE BRAKE PADS surface face each other. Be careful not to touch the brake pad to avoid contaminating with grease. • S queeze the brake pads and the connect- ing spring and place them in the caliper so that one of the protruding tongues is aligned with the hole for the safety screw.
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BRAKING SYSTEM BRAKES V-brakes consist of separately mounted • A dditionally the front portion of the brake brake arms on the left and right side of the pads should be the first to touch the rim. wheel. When the brake arms are pulled Once touching the rear portion of the pad together with a cable the pads rub on the should be one millimeter away from the rim generating friction.
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V-brakes synchronization Adjusting the brake cable The V-brakes have to be synchronized by ad- When the brake lever pulls all the way to the justing the spring preload using the respec- handlebar, the brake cable must be read- tive adjustment screws A. justed.
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BRAKING SYSTEM HYDRAULIC RIM BRAKES COASTER BRAKES For information regarding hydraulic rim Some Riese & Müller and blueLABEL brakes please refer to the separate enclosed models offer a coaster brake option. instructions from Magura. Coaster brakes allow you to apply the brake to the rear wheel at any time by pedaling backwards.
PEDALS INSTALLATION Grease the pedal threads before installa- ATTENTION! tion and screw in the right pedal by hand CLOCKWISE 2 – 3 rotations. The right pedal The stamp is located either directly is stamped “R”. Screw in the left pedal in by adjacent to the threads or on the hand COUNTERCLOCKWISE 2 –...
SHIFTING SYSTEM THEORETICAL FOUNDATIONS DERAILLEUR SYSTEM The shifting system on the E-bike is used to The derailleur on the E-bike is currently the adapt one’s own performance to the terrain most effective systems in terms of power and the desired speed. The physical work is transfer.
SHIFTERS Rapid Fire shifter Riese & Müller models with derailleur system The thumb on the left side shifts to harder use three different types of shifters: gears and on the right side, easier gears. The index finger on each sides shifts in the other direction.
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SHIFTING SYSTEM CHECKING AND ADJUSTING SHIFTING SYSTEM Your derailleur system was carefully set by your dealer before handing it over to you. During the first few kilometers the shift- ing cables may lengthen thereby leading to imprecise shifting. The chain then only TIP! reluctantly moves to the next sprocket or chainring.
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Setting limit screws on the derailleur • S hift to the largest rear sprocket. Be careful Limit screws restrict the swing area of the that the derailleur doesn’t shift immediately derailleur to prevent the chain from drop- into the spokes. With the chain on the larg- ping off the small sprocket or from jumping est sprocket, cautiously move the derail- into the spokes.
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SHIFTING SYSTEM INTERNALLY GEARED HUB Function and operation One advantage of an internally geared hub It uses a twist grip shifter to select the de- (IGH) is the encapsulated construction. The sired gears. The Shimano Nexus IGH can be technical mechanisms are almost completely shifted under load while the Rohloff system enclosed inside the hub.
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DUALDRIVE IGH • S hift the IGH to the middle gear. • N ow the yellow mark inside the clickbox can be brought into alignment. This is done by the adjusting screw where the shifter cable goes into the clickbox. ROHLOFF IGH Please follow the instructions in the sepa- rately included Rohloff manual. NUVINCI IGH Please follow the instructions in the sepa- rately included NuVinci manual.
CHAIN CHAIN CARE CHAIN WEAR The old saying is still true: “Whoever oils well, Chains are one of the consumable parts on rides well”. The amount of lubrication is not a bicycle but the lifespan of the chain is as important as the distribution and regular- determined by how the rider maintains it.
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• L ift the rear wheel off the ground and turn Checking rear brake and shifting system the crank. When the crank is stiff and pro- The adjustment of the chain tension changes vides uneven resistance when turning, the the rear wheel position. Make sure the rear chain is to tight. brake pads are correctly oriented to the rim.
WHEELS AND TIRES The wheels on the bike keep you in contact with the road. They experience heavy loads during riding over irregular surfaces and when carrying cargo. Although the wheels are carefully manufactured and trued, they settle in after the first few kilometers. After TIP! a short break-in period from 200 to 400 kilo- meters, your dealer should true the wheels...
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TUBE AND VALVE The tire and rim alone are not airtight. To maintain the pressure on the interior, the tube is inserted into the tire. It is filled through a valve. Riese & Müller E-bikes use presta valves exclusively. Before inflation, the small knurled nut is unscrewed and then pressed back down into the valve.
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WHEELS AND TIRES RIM RUNOUT AND SPOKE TENSION The spokes connect the rim with the hub in the center of the wheel. The uniform spoke tension is responsible for maintaining the concentricity of the wheel. When a spoke breaks when running over a severe bump, the tension of the spokes is no longer in equilibrium.
WHEEL ATTACHMENT The wheels are attached to the frame via either an axle with a hex nut or a quick release clamped in the dropouts. Even though quick releases are very con- venient, many accidents occur because of their misuse. THROUGH AXLES Some Riese &...
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WHEELS AND TIRES Handling of quick releases • C heck the fit by attempting to turn the • O pen the lever A You should now be able to closed lever. When the lever rotates, it is read the word “Open“. not safe to use the bike. You have to open • T o close it, move the lever so that on the it again to retighten it.
REPAIRING A PUNCTURE PREPARING TO REMOVE THE WHEEL Each model has certain things that must be done before the wheel can be removed. These are described below. Unhook V-brakes With V-brakes the brake cable must first be unhooked. Grasp it with one hand, moving the cable hanger A and the guide tube B with the other hand.
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REPAIRING A PUNCTURE MAGURA RIM BRAKES INTERNALLY GEARED HUB WITH Please note the tips in the separately in- COASTER BRAKE cluded instruction manual from Magura. The brake arm A which attaches to the frame and supports the hub while under brake ROHLOFF SYSTEM torque.
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CHANGING THE WHEEL ON BIKES WITH QUICK-RELEASE Open the quick-release lever as described on page 43. • T o facilitate the removal, draw the derail- leur or chain tensioner back with your hand. Lift the bike slightly from the ground and gently press down on the rear wheel.
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REPAIRING A PUNCTURE WHEEL REMOVAL AT BLUELABEL WHEEL REMOVAL AT TRANSPORTER AVENUE HYBRID II HARMONY It is recommended to remove the rear carrier Instead of removing the rear wheel it is also mount bolts before changing the rear wheel. possible to do the following: Tighten the bolts again with 5 Nm.
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REPAIRING A PUNCTURE REMOVING TIRES MOUNTING TIRE • U nscrew the valve cover and mounting • M ake sure when installing the tire that no nuts and let all of the air out. foreign matter such as dirt or sand gets • P ress the tire from the sidewall towards the inside as this could damage the tube. center of the rim. Do this over the entire • P lace the rim with a horn in the tire. Press circumference to make removing the tire the tire sidewall completely over the rim.
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• C heck again to make sure the tube is well • P ump up the tire to the desired pressure. seated and press the tire with your palm The maximum pressure is indicated on the over the rim bead. If this fails, you must use sidewall of the tire. tire levers. Make sure that the dull side is • C heck the fit of the tire specifically the wire facing the tube so as not to damage it.
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REPAIRING A PUNCTURE REINSTALLING THE WHEEL FITTING CHAIN AND INSTALLING WHEEL The following section covers the reinstalla- • O n bikes with derailleur or chain tensioner, tion of wheels in all Riese & Müller E-bikes. pull it backwards and set the chain to the Please read the entire section dealing with smallest sprocket.
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• A t E-bikes with enclosed drive you must POSITION OF THE WHEEL AND place the rear wheel as shown and set the CHAIN TENSION chain onto the sprocket. • C heck that the wheel is centered and if the chain tension is sufficient. More details on the chain tension can be found on page 38. • M ake sure that the chain is correctly placed on the front chainwheel.
HEADSET FUNCTION OF THE HEADSET • I f the bearing shells do not move then you The fork, stem, handlebars and front wheel must check to make sure that the bearings are able to rotate because of the headset are not too tight. Lift the front wheel and bearings.
ADJUSTING STEERING BEARING PLAY AT KENDU AND LOAD At Kendu and Load the four clamping screws must be loosened before the bearing clear- ance can be adjusted. • A djust the stem to the rear to facilitate the loosening of four clamping screws D. • Y ou can now set the bearing clearance ac- cording to the manual. It is advisable to use a long Allen wrench, which can be inserted from above through the stem after the bar has been pulled out.
LUGGAGE TRANSPORT CARRIER FOR RACKTIME SNAP-IT SYSTEM The models Avenue hybrid II, delite hybrid II and all blueLABEL models (except Transport- er) allow to use Racktime snap-it products (see www.racktime.com). This makes it easy to fix baskets or child seats. But please note the max.
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CARRYING CHILDREN AND LUGGAGE Before you start to ride with your loaded E-bike, please check the following points: • Is the basket or child seat secured correctly? DANGER! • I s the child fastened or is the luggage secured? Do not ride your E-bike if • D oes the child wear a helmet? Do you wear concerned about any of these a helmet? points.
AVENUE HYBRID II – ENCLOSED DRIVE The chain of Avenue hybrid II runs inside the • L oosen the three bolts B and remove the right chainstay, so contamination is reduced front chaincover. and lifetime is increased. Furthermore a • N ow you have access to the tension roll C. tension roll is mounted at the swingarm and The chain always must lay correctly on the keeps the chain tension constant while the tension roll.
AVENUE HYBRID II – INTEGRATED LOCK The Avenue hybrid II has a cable lock inte- REMOVE AND INSTALL THE LOCK grated at the left side of the frame. The key Once locked, the lock can’t be removed. But must be inserted and turned to insert and unlocked this is possible.
LOAD HYBRID – STEERING LINKAGE ADJUSTING THE STEERING LINKAGE HANDLEBAR ALIGNMENT The steering linkage is set correctly at the For this step, the four screws at the stem factory. Should any adjustment be required, body must be loosened (see “Setting the please proceed in the order listed below.
LOAD HYBRID – SEPARATING THE FRAME The frame of the Load hybrid is separable into front and rear halves to allow for easier transport and storage. • L ower the main kickstand. • O pen the two clamping screws on the left brake lever and remove the brake lever from the handlebar. Disconnect the head- light wire at the connector located under the cargo area.
E-BIKE DRIVES BOSCH DRIVE BATTERY AT KENDU HYBRID All Riese & Müller and blueLABEL models The Bosch battery is inserted through the are fitted with a Bosch drive. All you need rack at an angle from behind and above. You to know is to find inside the separately at- must first detach the rubber luggage and tached Bosch manual.
E-BIKES – RANGE IN COLD WEATHER The electrical components of our E-bikes are In the extreme case of -10°C you will only be designed to operate down to a temperature able to use approximately 70 % of the stated -10°C with no problems. You just need to be battery capacity.
E-BIKES – HS MODELS This section discusses the features and facts A BICYCLE HELMET PROVIDES for easy startup of your Riese & Müller HS REASONABLE PROTECTION model (HS = High Speed). These fast E-bikes A quick E-bike is capable of speeds over will support up to 45 km/h.
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REGULATIONS FOR FAST E-BIKES (with license plate) Your vehicle’s technical capabilities were set and approved in our factory. Therefore any adjustment to certain components of your fast E-bike voids the approval. The following components may, subject to certain conditions, be replaced/exchanged: Saddle No requirements Grips...
TRANSPORTING THE E-BIKE LOCKING YOUR E-BIKE TRANSPORTING ON AN AUTOMOBILE When traveling with your E-bike, you should ROOF RACK always carry a lock. Whether on a train, bus All E-bikes from Riese & Müller can be easily or RV you should always secure the E-bike to transported using roof and luggage racks a fixed object.
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TRANSPORTING ON AN AUTOMOBILE REAR RACK The choice of a rear rack is primarily de- termined by the type of car. Therefore we cannot make any specific recommendations and we suggest you contact the car manu- facturer and your local bike dealer for more information.
GENERAL CARE/INSPECTIONS ROUTINE MAINTENANCE WASHING AND CARING FOR YOUR E-BIKE The E-bike you have purchased is a very high Dried sweat, dirt and salt from winter riding quality product. When you pick the E-bike or from sea air can harm your E-bike. There- up from the dealer, he has already made fore we recommend regularly cleaning and the E-bike ready for you to ride.
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PROTECTING THE FINISH After the E-bike is dried, you should protect the paint and metallic surfaces with a hard wax. Also protect spokes, hubs bolts and nuts, etc. with a wax film. Polish the waxed surfaces with a soft cloth so that they shine and repel water.
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GENERAL CARE/INSPECTIONS STORING YOUR E-BIKE INSPECTIONS If you regularly maintained your bike during A regular check of the bike guarantees long the season, you won’t need to perform any term function and enjoyment. As with a car, special preparations to store it on a short annual inspections can help prevent costly term basis.
WARRANTY/GUARANTEE Your dealer is legally required to provide an Damages due to wear and tear, neglect E-bike that is not defective, of reduced value (insufficient maintenance), jumping, or suitability. Your right to claims ends after overloading or amateur assembly or two years from the date you accept delivery modifications (additions to or alterations of of the bike from the dealer.
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WARRANTY/GUARANTEE INFORMATION REGARDING WEAR These include: Some parts of your E-bike are subject to • chain functional wear. The amount of wear de- • brake cables pends on the maintenance of the E-bike and • grips the riding conditions (mileage, riding in the • chain ring and sprockets rain, dirt, salt, etc.).
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The bearings and seals in suspension forks To ensure a long service life the components and rear swingarms are always in motion must be installed to the manufacture’s when the suspension is activated. Environ- recommended torque specifications and the mental conditions such as rain, dirt, etc. recommended service intervals must be cause these moving parts to wear out.
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LOAD: TORQUE SETTINGS COMPONENT CONNECTION TORQUE Frame Connection between the front and rear frames: 30–40 Nm 4 M10 screws Fork Steerer tube clamp above the headset (2 screws) 12–14 Nm Clamp on steering lever on right side of for tube: 5–6 Nm 4 M5 screws Swivel head of the steering lever (M8)
SERVICE AND MAINTENANCE PLAN Items marked with • can PART TASK be carried out by you as Lighting Check mounting screw long as you have the tech- Tires Check air pressure nical skill and proper tools Check tread and sidewall such as a torque wrench. Brakes Check lever travel, pad thickness and position on rim...
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BEFORE EVERY RIDE MONTHLY YEARLY SPECIAL INTERVALS • • • • • • • Every 5,000 km ✖ After the second set of brake ✖ pads at the latest ✖ • From 1.500 km ✖ • Every 1,000 km • Every 3 months ✖...
DOCUMENTS In the appendix of this manual you’ll find: We hope your E-bike will always provide a • t he Riese & Müller service record which good ride. Should any issue occur, please should be filled out by your dealer after contact your dealer for further assistance. each inspection/service.
SERVICE RECORD Model: Color: Number of gears: Frame number: Date of purchase: THE TRANSFER WAS MADE: City: Date: Dealer stamp Signature of dealer: Please have your authorized/registered dealer include all inspections performed on your bike in this service record. The extended warranty is only valid if you have registered your bike within four weeks of the purchase, can provide a completed service record (by authorized/registered dealers) and proof of purchase.
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SERVICE RECORD 1st Inspection Replaced or repaired parts: Within 3 months of purchase or within the first 400km: Order number: Date: Stamp/Signature of dealer: 2nd Inspection Replaced or repaired parts: Within 1 year of purchase or within the first 2,000 km: Order number: Date: Stamp/Signature of dealer:...
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4th Inspection Replaced or repaired parts: Within 3 years of purchase or within the first 6,000km: Order number: Date: Stamp/Signature of dealer: 5th Inspection Replaced or repaired parts: Within 4 year of purchase or within the first 8,000 km: Order number: Date: Stamp/Signature of dealer: 6th Inspection...
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Riese & Müller GmbH Feldstraße 16 64331 Weiterstadt Germany team@r-m.de www.r-m.de Tel.: +49 61 51-366 86-0 Fax: +49 61 51-366 86-20 Scan the QR code with your smartphone to get direct access to all actual instruction manuals. Or visit our website: en.r-m.de/infocenter/downloads/...
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