Remote Support And Analysis Tools; Hp Insight Remote Support Software; Keeping The System Current; Drivers - HP ProLiant DL380 G6 User Manual

Remote support and analysis tools

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Select Insight Remote Support from the menu on the right.

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation
media.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 65) and
its Assisted Path feature to install the operating system and latest driver support.
NOTE:
refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are
using the latest version of SmartStart. For more information, refer to the documentation provided
with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are
required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded from the HP website (http://www.hp.com/support).
IMPORTANT:
If you are installing drivers from the SmartStart CD or the Software Maintenance CD,
Always perform a backup before installing or updating device drivers.
Configuration and utilities 73