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Sipura Technology SPA-841 Administration Manual

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See also: User Manual
DRAFT
Sipura Technology, Inc.
SPA-841 Administration Guide
January 2005
Version 0.9 (DRAFT)
© 2003 - 2005 Sipura Technology, Inc
Proprietary (See Copyright Notice on Page 2)
1

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  • Page 1 DRAFT Sipura Technology, Inc. SPA-841 Administration Guide January 2005 Version 0.9 (DRAFT) © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 2: Please Note

    As well, Sipura Technology reserves the right to change the features and functionalities for products described in this document at any time.

  • Page 3: Table Of Contents

    Network and Service Configuration Settings................... 8 SPA-841 OVERVIEW........................... 8 SPA-841 Hardware Features: ........................8 SPA-841 Functionalities ..........................8 Navigating the SPA-841 GUI ........................9 Definitions for the Four Call Appearances ..................... 10 CALL FEATURES ..........................11 Selecting Audio I/O Device and Line....................... 11 Making Calls ..............................
  • Page 4 Voice Activity Detection with Silence Suppression & Comfort Noise Generation......31 Configurable Dial Plan with Interdigit Timers ..................31 Network Address Translation (NAT) Traversal ..................32 VoIP-NAT Interworking ..........................32 © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 5 PROVISIONING OVERVIEW......................66 Provisioning .............................. 66 Provisioning Capabilities ......................... 66 Configuration Profile ..........................67 PROVISIONING FLOW........................68 Pre-Provisioning ............................68 Provisioning Proper..........................69 FIRMWARE UPGRADE ........................69 © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 6 Phone will not make or receive calls...................... 73 Calls with Poor Voice Quality........................74 CUSTOMER SUPPORT METHODS ....................75 CARE FOR THE SPA-841 PHONE ....................75 Do not expose the phone to heat, sun, cold, water................75 Cleaning the phone..........................75 ACRONYMS............................

  • Page 7: How To Use This Document

    • Provisioning The SPA-841 User Guide provides more details on how to use the phone’s features via the phone’s physical interfaces i.e. LED, keys and buttons. The Administrative Guide is very helpful for network administrators that need detailed information on how to configure the phone from the phone’s Web Server or are need access to the phone’s troubleshooting and performance functionality.

  • Page 8: Network And Service Configuration Settings

    SPA-841 Overview The SPA-841 is a SIP based, IP telephone offered by Sipura. The SPA-841 supports up to 4 lines of operation and a pixel-based display. Figure 1.1 shows an illustration of the phone. Figure 1.1: SPA-841: Sipura IP Phone SPA-841 Hardware Features: •...

  • Page 9: Navigating The Spa-841 Gui

    “i” button. Pressing “i” button once shows the next 2 virtual soft keys in a round robin fashion. The SPA-841 indicates more virtual soft keys available by showing 2 extra lines on top of the right soft key label (like a deck of cards).

  • Page 10: Definitions For The Four Call Appearances

    Call Appearance: Physically a call appearance corresponds to a Line Key on a station. There are 4 Line Keys in SPA-841, which we refer to as Line Keys 1, 2, 3, and 4 (or, simply, L1, L2, L3, and L4 respectively). Functionally a call appearance is an instance of an extension. We call it a Share Call Appearance if the associated extension is shared.

  • Page 11: Call Features

    Standby (Call) State: If the state is Ringing or Holding. When the state of the Call is Standby, we refer to it as a Standby Call • Key: Any one of the keys on the SPA-841 keypad. A Key can have 2 states: down (when pressed) or up (when released) •...

  • Page 12: Making Calls

    Making Calls There are 2 steps in making a call: 1) Select an audio device, and 2) Dial the number. SPA-841 lets the user perform these 2 steps in either order. That is, the user can select an audio device before or after dialing.

  • Page 13: Call-Waiting

    Line key. The corresponding Line key blinks quickly in red on any incoming call. If there is no other active calls, the SPA-841 will ring with either the default ring of that extension or the distinctive ring associated with the caller.

  • Page 14: Blind Call Transfer

    (the ring to be used is the default ring for the corresponding extension for that Line key). If the call back party answers the call before the local user does, the SPA-841 sends holding tone to the call back party.

  • Page 15: Accessing Voice Mail

    Accessing Voice Mail The SPA-841 has a VM retrieval key for quick access to voice mail. If a voice mail access number or URL is not specified, pressing the key brings up a screen where the user can enter the appropriate information.

  • Page 16: Other Supplementary Services

    • Call Back: A call back (repeat dialing) operation is currently active on this call appearance The Line Key LED supports 4 colors: Red (r), Green (g), Amber (a), and Off (o). The SPA-841 has 4 built-in blinking patterns defined: •...

  • Page 17: Secure Call Implementation

    Note that in order to use Secure Call on an extension, <Mini Certificate> and <SRTP Private Key> must be configured for that extension. The enabling and disabling of these services applies to calls on all configured extensions on the SPA-841 Secure Call Implementation: A secure call is established in two stages.

  • Page 18: User Interface

    “14083331234”. Maximum length is 16 characters. - expire-date is the expiration date of the MC, such as “00:00:00 1/1/34” (34=2034). Internally the date is encoded as a fixed 12B string: 000000010134 © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 19: Memory Features And Other User Accessible Settings

    Call a log entry 1. High light the entry 2. Press SK(dial), or Off-Hook, or Turn on Speaker, or Turn on Headset, or Press a Line Key © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 20: Personal Directory

    Ring Tone Up to 100 entries can be stored in the SPA-841. An entry can be added or edited from the phone GUI or on the web page or through remote provisioning. To do this from the web page or through remote provisioning, you specify the value as a DirEntry script.

  • Page 21: Entering And Saving Settings

    If input value is wider than what the LCD display can show, the SPA-841 automatically scroll the input to the left so that the user can continue to enter input. On the other hand, the SPA-841 will stop accepting further input for a give field if the maximum allowed input length has been reached for that input field.

  • Page 22: Preferences

    Speed Dials The user can configure up to 8 speed dials in the SPA-841. To configure a speed dial, select the Speed Dial option under the i menu. The user can configure a speed dial for digit 2, 3, …, and 9. If a slot is not configured, it will show <Not Assigned>...

  • Page 23: Time/Date

    DRAFT When looking for matches from the Redial List and the Directory, the SPA-841 will skip any leading *codes, so that the match is purely based on the target number. The *code that will be skipped are (if configured in the phone): •...

  • Page 24: Checking Phone Status

    Checking Phone Status Besides the Info group on the web page, the Phone GUI has a Status menu where one can check the current status of the phone. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 25: Reboot And Restart

    Additional volume settings can be added and accessed via the phone setup screens. These volumes are: • DTMF Echo Volume (use <DTMF Playback Level>) • Call Progress Tone Volume (setting the ToneScript for each tone) © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 26: Ring Tone

    Star Code to Activate/Deactivate Certain Services THE SPA-841 accepts star codes to activate or deactivate certain services on the phone. Below is a list of services that are accessible with a star code, with the default star code shown in parenthesis: •...
  • Page 27 • Force G726r40 (*0272640) – Force to use G726r40 for next outbound call • Force G729a (*02729) – Force to use G729a for next outbound call © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 28: Disabling Services

    Services that can be disabled (or enabled) by method (b) are any of the services that have a star code assignment in the SPA-841 configuration profile (see Section 21 on a complete list). Note that if service is enabled, but the corresponding *code is emptied, the service can still be enabled/disabled by the end- user from the phone GUI or web page.

  • Page 29: Voice And Signaling Features

    Voice Algorithms: The SPA-841 supports the following voice algorithms. G.711 (A-law and mµ-law) This very low complexity codec supports uncompressed 64 kbps digitized voice transmission at one through ten 5 ms voice frames per packet.

  • Page 30: G.729A

    SPA will try to shrink the jitter buffer over time to achieve a lower overall delay. If the jitter level is higher, it shrinks more gradually. If jitter level is lower, it shrinks more quickly. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 31: Voice Activity Detection With Silence Suppression & Comfort Noise Generation

    Short timeout (S) = current dialed number is valid, but more digits would also lead to a valid number. Please see Section 10 for complete Dial Plan implementation details. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 32: Network Address Translation (Nat) Traversal

    DRAFT Network Address Translation (NAT) Traversal The SPA-841 supports NAT traversal for VoIP signaling and media packets. This section overviews the basics around NAT. The SPA-841 NAT features are reviewed in the configuration section. Why NAT? A NAT allows multiple devices to share the same external IP address to access the resources on the external network.

  • Page 33: Data Networking Features Supported

    RTCP – Real Time Control Protocol (RFC 1889) SRTP - Secure Real Time Control Protocol (RFC XXXX) Configuring and Provisioning Overview The SPA-841 requires the administrator to ensure that two files are loaded correctly onto the device. These files are: •...

  • Page 34: Web Interface Administration And Security

    The SPA supports two levels of administration privileges: Administrator and User, both privileges can be password protected. Important note: by factory default, there are no passwords assigned for both Administrator and User. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 35: Web Interface Basic And Advanced Views

    SPA-841 Configuration Parameters This section tabulates all the SPA-841 parameters. The parameters can be configured in 2 ways: a) phone configuration web page, and b) remote provisioning. In addition, a small subset of “user options”...

  • Page 36: Notations

    PwrLevel – Power level expressed in dBm with 1 decimal place, such as –13.5 or 1.5 (dBm) Bool: Boolean value of either “yes” or “no” {a,b,c,…} – A choice among a, b, c, … © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 37 /off [,on /off [,on /off [,on /off ]]]]]), where fi,j = n ]]]]] and 1 < n < 6 indicates which of the frequency components given © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 38 Segment 1: On=0.38s, Off=0s, with Frequency 1 Segment 2: On=0.38s, Off=0s, with Frequency 2 Segment 3: On=0.38s, Off=0s, with Frequency 3 Segment 4: On=0s, Off=4s, with no frequency components © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 39 This field sets the color of the LED. The 4 choices are: o = off r = red g = green a = amber p=n[b]|s[b]|f[b]|d[b]|u[d] © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 40 DialPlanScript – Scripting syntax used to specify line 1 and line 2 dial plans. Refer to the dial plan section of this document for an explanation. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 41: System Parameters

    Do parallel or sequential DNS Query Choice Parallel Syslog Server Specify the Syslog server name and port. This feature FQDN specifies the server for logging SPA system information and critical events. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 42: Provisioning Parameters

    Log Resync Request Msg Syslog message generated when attempting a ProfileMsg resync provisioning discussion section Log Resync Success Msg Syslog message generated after a successful ProfileMsg © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 43: Sip Parameters

    Remove last registration before registering a new Bool one if value is different one. DTMF Relay MIME This is the MIME Type to be used in a SIP INFO Str31 application/dtmf-relay © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 44 SIP response status code to INVITE on which to RscTmplt play the SIT4 Tone Try Backup RSC SIP response status code on which to retry a RscTmplt backup server for the current request © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 45 Uns8 G726r24 Dynamic Payload G726-24 dynamic payload type Uns8 G726r40 Dynamic Payload G726-40 dynamic payload type Uns8 G729b Dynamic Payload G729b dynamic payload type Uns8 Notes: © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 46 Enable the use of STUN to discover NAT mapping Bool STUN Test Enable If enabled with <STUN Enable> = “yes” and a valid Bool <STUN Server>, the SPA will perform a NAT type © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 47 SPA to preserve a NAT mapping. It controls the interval for sending keep alive messages for the SIP signaling ports and also for the RTP ports. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 48: Regional Parameters

    Indicate to the local user that the far end has ToneScript 600@- placed the call on hold 16;*(.1/.1/1,.1/.1/1,.1/ 9.5/1) Conference Tone Plays to all parties when a 3-way conference is ToneScript 350@- in progress 16;30(.1/.1/1,.1/9.7/1) © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 49 Interdigit_Short_Timer is used after any one digit, if at least one matching sequence is complete as dialed, but more dialed digits would match other as yet incomplete sequences. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 50 *98<target_number>. This feature allows the SPA to "hand off" a call to an application server to perform further processing, such as call park. Notes: © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 51 SPA will send INVITE *73@..as usual when user dials *73. Notes: 1. These codes automatically appended to the dial-plan. It is therefore not necessary to explicitly include them in dial-plan. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 52 Additional time offset to apply to form the local Str9 time. A – sign can be added at the beginning to indicate the offset should be subtracted from the © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 53: Phone Parameters

    To set the text logo to display when the phone boots up. Default Str32 is (blank) which will show "Sipura Technology". Up to 2 lines of text can be setup; each line should contain less than 32 characters. A newline character (\n) must be inserted between the 2 lines and escaped with %0a.
  • Page 54 Enable or disable the corresponding supplementary services on the phone. Parameter Name Description Type Default Conference Enable/disable 3-way conference service Bool Attn Transfer Enable/disable attended-call-transfer service Bool © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 55: Extension 1 - 4 Parameters

    If the extension is shared, then whether or not a call appearance assigned to this extension is shared follows the setting of <Share Call Appearance> for that call appearance. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 56 MOH is disabled if this parameter is not specified (empty). Message Waiting Default Ring Conference Bridge URL © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 57 SPA will not attempt to fall back after a fail over) © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 58 If set to yes, SPA will relinquish all the low bit rate codecs Bool included in the original SDP that are not supported by the called party; hence other concurrent calls can reuse these © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 59 255. If port is not given, 5060 is used. Port and User-Id are optional. If the user-id portion matches a pattern in the dial plan, then it is interpreted as a regular phone number © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 60: User Parameters

    Higher = Louder. Range is 1-16 Uns8 Speaker Higher = Louder. Range is 1-16 Uns8 Handset Higher = Louder. Range is 1-16 Uns8 Headset Higher = Louder. Range is 1-16 Uns8 © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 61: Info Parameters (Read Only)

    Indicate whether the call is triggered by a call back request: Yes or No Peer Name Name of the peer Peer Phone Phone number of the peer Duration Duration of the call in hr/min/sec format © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 62: Dial Plan

    The Interdigit_Long_Timer specifies the default maximum time (in seconds) allowed between dialed digits, when no candidate digit sequence is as yet complete (see discussion of Dial_Plan parameter for an explanation of candidate digit sequences). © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 63 Each digit sequence within the dial plan consists of a series of elements, which are individually matched to the keys pressed by the user. Elements can be one of the following: © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 64 1 and line 2. Likewise, if Enable_IP_Dialing is enabled, then ip dialing is also accepted on the associated line. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 65 ( 1 947 xxxxxxx ! | 1 xxx xxxxxxx ) The following implements a Hot Line phone, which automatically calls 1 212 5551234. ( S0 <:12125551234> ) © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 66: Provisioning Overview

    The SPA 841 supports a secure first-time provisioning mechanism using SSL functionality. For this purpose, each SPA-841 is loaded with a unique client certificate at manufacturing time. The certificate identifies each device by MAC address, Serial Number, and Product Name. This feature can be used in conjunction with a properly configured HTTPS provisioning server, to provide for an additional level of security in provisioning units.

  • Page 67: Configuration Profile

    DRAFT Configuration Profile The SPA-841 configuration profile can take one of two forms: a compact binary file, or an XML text file. By convention, the profile is named with the extension “.cfg” (e.g. spa841.cfg). In the case of a binary profile, the Sipura Profile Compiler tool (SPC) is provided by Sipura for compiling a plain-text file containing parameter-value pairs into a properly formatted (and optionally encrypted) CFG file.

  • Page 68: Provisioning Flow

    In this way, a service provider is given full control over which parameters become end-user inaccessible, read-only, or read-write following provisioning of the SPA. In its most basic configuration, the SPA-841 resyncs to the provisioning server periodically, downloading the configuration profile specified as a URL in the Profile_Rule parameter.

  • Page 69: Provisioning Proper

    (for example, if the DNS entries change and the server name resolves to a new IP address). To prevent spurious upgrades, it is better to condition the upgrade on a specific target firmware version number. The SPA-841 can be directed to upgrade to a specific version, by indicating the version number before the URL. The following examples illustrate.

  • Page 70: Premium Features

    DRAFT Premium Features Premium functionality in the SPA-841 is enabled via license keys, that can be obtained from Sipura Technology. Specifically, the 4 independently configurable extension capability can be enabled with such a key. This is an “upgrade” from the 2 independently configurable extension capability that comes with the default SPA-841.

  • Page 71: Reboot Url

    Indicate whether new voice mails available: Yes or No Call Back Active Indicate whether a call back request is in progress: Yes or No Last Called Number The last number called © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 72: Report Generation And Event Logging

    SLOW – 0.5s on, 0.5s off continuously • VSLO (Very Slow) – 1.0s on, 1.0s off continuously • HB (Heart Beat) – 0.1s on, 0.1s off, 0.1s on, 1s off continuously © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 73: Syslog And Debug Server Records

    Extension 1 of the phone. The screen should display “E1 Registered” and other information in the format provided below. There may be a problem and the screen will display “Not Registered”. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 74: Calls With Poor Voice Quality

    Step 2 - Identify the type of voice quality issue i.e. part of conversations dropped out or were lost, excessive echo, unclear or garbled speech, one way conversation, low volume © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 75: Customer Support Methods

    Please see the SPA-841 User Guide for information about the configuration and settings that a typical end user will encounter. The SPA-841 User Guide can be found on the Sipura Technology web site. http://www.sipura.com/support Service Provider Support: Service providers may contact Sipura Technology and receive direct support by sending e-mail to support@sipura.com.

  • Page 76: Acronyms

    Media Gateway Control Protocol Music On Hold Mean Opinion Score (1-5, the higher the better) Millisecond Message Waiting Indication Open Switching Interval Printed Circuit Board Provisioning Server © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

  • Page 77: Glossary

    Carrier’s Carrier: Companies that build fiber optic and microwave networks primarily selling to resellers and carriers. Their main focus is on the wholesale and not the retail market. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 78 • SS7 (System Signaling Number 7): Technology used by large carriers to increase the reliability and speed of transmission between switches. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
  • Page 79 Unified Messaging: Platform that lets users send, receive, and manage all email, voice, and fax messages from any telephone, PC, or information device. • Voice Mail: A system that allows storage and retrieval of voice messages through voicemail boxes. © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)

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