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Sipura Technology Sipura SPA-841 User Manual

Residental telephone
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Sipura SPA-841
Residential Telephone
User Guide
620-05600270
Software Release 5.6

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  • Page 1 Sipura SPA-841 Residential Telephone User Guide 620-05600270 Software Release 5.6...
  • Page 2 Tekelec, Inc. 3001 E. President George Bush Highway, Suite 150 Richardson, TX 75082 © 2000-2003 Tekelec, Inc. All rights reserved. Tekelec has used its best efforts in preparing this manual and the procedures contained in it. However, this manual may include technical or typographical errors despite the publisher's best efforts. Information in this manual is subject to change with these changes to be incorporated in new editions of the manual.

  • Page 4: Table Of Contents

    Introduction ... 1 Accessing Phone Features... 1 In This Manual ... 1 Telephone Description ... 1 Sipura SPA-841 Features Table ... 2 Moving Your Telephone ... 3 2 Basic Phone Features Adjusting the Volume ... 5 Adjusting the Ringer Volume... 5 Answering a Call ...
  • Page 5 Speakerphone Troubleshooting ... 11 3 System Telephone Features Feature Activation Digit... 13 Abbreviated Dial... 13 Creating an Abbreviated Dial Code ... 13 Using an Abbreviated Dial Code ... 14 Modifying an Abbreviated Dial Code ... 14 Deleting an Abbreviated Dial Code ... 14 Verifying an Abbreviated Dial Number ...
  • Page 6 Call Waiting with Caller ID... 26 Call Waiting with ID Manager ... 26 Caller ID Block... 26 Conference ... 27 Conference Call Tips ... 27 Dial Tone and Ringer Patterns... 27 Hold ... 28 Mute... 28 On-hook Dialing ... 29 Permanent Caller ID Block Release...
  • Page 7 Deleting Forwarded Phone Numbers ... 40 Speed Dial... 41 Programming a Speed Dial Button ... 41 Using a Speed Dial Button ... 41 Identifying the Number Assigned to a Speed Dial Button... 41 Deleting a Speed Dial Number ... 42 Star Codes ...
  • Page 8 Dialing Back a Caller... 56 Sending a Message Directly to an Extension... 56 Personal Greetings ... 57 Recording Personalized Mailbox Greetings ... 57 Listening to Your Greetings ... 57 Receiving Pager Notification ... 58 What You Receive on Your Pager/Cell Phone ... 58 Managing Distribution Groups ...
  • Page 9 Skipping the Mail Menu to Hear Messages... 72 Returning to the Auto Attendant or Operator... 72 Zeroing Out to a Custom Operator ... 73 Replaying a Message... 74 Saving a Message ... 74 Skipping to the Next Message ... 74 Deleting a Message...
  • Page 10 …from the email program on your PC... 88 Using Controls While Playing Messages... 88 Rewind/Fast Forward ... 89 Rewind to the Beginning of a Message ... 89 Fast Forward to the End of a Message ... 89 Pause Play of a Message... 89 Composing Messages before Sending ...
  • Page 11 7 Set Up Outlook for TAPI Using TAPI to Call from Outlook ... 101 Installing the TAPI Support Software... 103 Configuring Windows for TAPI ... 108 Configuring Outlook to Use TAPI ... 115 Index ... I-1 viii...

  • Page 12: Chapter 1 Your Sipura Spa-841 Telephone

    Introduction This guide describes how to use all of the features that are provided by the T6000 telephone system on your Sipura SPA-841 telephone. Accessing Phone Features Some features require you to dial an activating digit followed by a numeric code.

  • Page 13: Sipura Spa-841 Features Table

    Scroll Buttons Display Speakerphone Numbered Keypad Figure 1: Sipura SPA-841 Ip Telephone Descriptions A line button provides acces to the extension/line appearance for incoming and outgoing calls. LED will illuminate when the user has a message waiting on the service associated with the L1 extension.

  • Page 14: Moving Your Telephone

    Plug the telephone into the LAN connection jack and the power adapter into a wall outlet. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator. Sipura SPA-841 Telephone User Guide 620-05600270 Descriptions Provides more information/additional choices for hte menu options shown on the display.
  • Page 15 Your Sipura SPA-841 Telephone Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 16: Chapter 2 Basic Phone Features

    The first call will be placed on hold automatically. When you disconnect the second call, the line button for the call on hold will be blinking red. Press the blinking line button to resume the call. Sipura SPA-841 Telephone User Guide 620-05600270 ) key once. A horizontal scale displays on the phone to ) key once.

  • Page 17: Hanging Up

    Press the dial soft key. Basic Phone Features ) button (if using a headset). ) button (if using the speakerphone). ) button, or if using a ) button. ) button, or if using a ) button. Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 18: Managing Missed Calls

    - allows deletion of the selected call from the list • save - allows you to save the call information in the phone’s directory. (See “Directory Services” on page 9) Sipura SPA-841 Telephone User Guide 620-05600270 ) button - displays the following soft keys: Basic Phone Features...

  • Page 19: Preferences

    Selecting a Ringer Sound To change the sound of your telephone’s ringer (“personalized ringing”), follow these steps: Press the “ ” button. On the phone display, a list of four options appear. Basic Phone Features ) button Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 20: Directory Services

    Directory Services The Sipura SPA-841 allows you to create a directory of commonly used phone numbers. You can manually add entries, or save incoming call information in the directory. This section describes how to set up and use the directory.

  • Page 21: Using The Speakerphone

    ) button on your phone and lift the handset to continue the conversation. When the speaker is active, the handset becomes inactive, and vice versa. Basic Phone Features ) button twice to where you can press the save soft key. ) button. Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 22: Speakerphone Troubleshooting

    Problem You can’t hear callers on the speaker. Callers can’t hear you when you use the speakerphone. The caller’s voice echoes. Sipura SPA-841 Telephone User Guide 620-05600270 Solution Increase the speaker volume by pressing the Volume ( ) key once. Press the Scroll up button to adjust the volume as desired.
  • Page 23 Basic Phone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 24: Chapter 3 System Telephone Features

    NOTE: A voice prompt will lead you through the remaining steps. Press 1 to program (set) the Abbreviated Dial code. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter * to exit. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 25: Using An Abbreviated Dial Code

    Program or verify another Abbreviated Dial code or hang up to exit. Deleting an Abbreviated Dial Code Press 75*. Press the dial soft key or pickup the handset. NOTE: A voice prompt will lead you through the remaining steps. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 26: Verifying An Abbreviated Dial Number

    Call Block (also known as Selective Call Rejection) allows you to program your phone to reject calls from a list of telephone numbers. All calls from phones on the list receive a message which says you are not accepting calls. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 27: Enabling/Disabling Call Block

    Select a menu item or hang up. NOTE: Adding a number this way does not affect any numbers already on your list, but simply adds the most recent caller to your blocked list. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 28: Adding Numbers To Call Block List

    A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. Press 5 to delete telephone numbers from the list of numbers which will be blocked. The voice prompt provides options for deleting members including: Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 29: Call Forward (All Calls)

    Calls will not ring at your phone and will be sent to the number you entered as the forward destination. If your telephone has a display, it will show that your telephone is forwarded. You can forward calls to an IP or non-IP phone. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 30: Enabling Call Forward (All)

    If you pressed #, you are offered the option to verify the forwarding number. • Press 1 to verify the number you entered. • Press 2 to enable the number. Go to step 8. If you pressed 1, the forwarding number is dialed. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 31: Disabling Call Forward (All)

    If you previously configured a forwarding number, you will be instructed to do one of the following: • Press 1 to enable forwarding. Go to step 8. • Press 2 to change the current forwarding number. Go to step 2. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 32: Disabling Call Forward (Busy)

    IMPORTANT: If you are on a call and another call comes to your phone, the phone is considered busy. If the second call is not answered, it will follow the Call Forward - Busy treatment. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 33: Enabling Call Forward (No Answer)

    If you pressed 1, the forwarding number is dialed. • Call is answered by a person: Explain your call, have them hang up, and then press # to enable the forwarding number or * to exit without enabling forwarding. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 34: Disabling Call Forward (No Answer)

    If you previously configured a forwarding number, you will be instructed to do one of the following: • Press 1 to enable forwarding. Go to step 8. • Press 2 to change the current forwarding number. Go to step 2. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 35: Disabling Call Forward (Out Of Service)

    “Unknown”, then Call Return will not work. Press *69 on the telephone keypad. Press the dial soft key. Pickup the handset or press a line or Speaker button. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 36: Call Trace

    To answer a second call without ending the current call, press the red blinking line key. The first call is automatically placed on hold and you are connected to the incoming call. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 37: Switching Between Held Calls

    This feature blocks the display of your phone number to the called party for this call only. Be aware that if the person you are calling does not accept anonymous calls, your call will be rejected since no Caller ID information is provided. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 38: Conference

    Dial Tone and Ringer Patterns The T6000 telephone system generates different ringer and dial tones, depending on call conditions. There are two types of dial tone: • Internal Dial Tone – A continuous, higher-pitched tone Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 39: Hold

    Press and hold the Mute button again to turn the speakerphone/handset microphone back on. System Telephone Features ). Depending on your system Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 40: On-Hook Dialing

    Priority Call is managed through a menu of commands activated by pressing digits on the keypad. The commands are: • 1 - Enable/disable feature • 2 - Add members • 3 - List members • 4 - Delete members Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 41: Enabling/Disabling Priority Call

    A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices. Press 3 to hear the list of telephone numbers which will trigger the priority ring. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 42: Deleting Priority Call Members

    You are returned to the Priority Call menu. Select a menu item or hang up. Press 2 to hear the list of numbers and have the option to delete them as you go through the list. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 43: Privacy Guard

    For phones with a display, access codes are shown on the display as shown: Privacy Guard (<access code>) The Access Code is a 3-digit code that, when required, is entered followed by the # key. There is only one Access Code. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 44: Caller Actions

    The system records whatever is spoken during the 5 seconds, which can be either the caller’s name or silence. If the caller does not record a name, no name will be spoken when you answer the call. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 45: Answering Privacy Guard Call

    A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices. Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it is enabled. Choose another option or hang up. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 46: Managing The Access Code

    Press *88 on the telephone keypad. Press the dial soft key or pick up the handset. A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 47: Listening To The List

    Enter the number to remove. b. Press # to remove or press * to cancel (return to the main menu). c. If you pressed #, the system repeats the number you entered. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 48: Redial

    To use this feature, you designate the forward destination and manage a list of telephone numbers (internal or external) that are forwarded to that number when a call with that caller ID appears at your telephone. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 49: Enabling/Disabling Selective Call Forward

    Enter the forwarding number followed by the # key Press # to save the entry (add it to your list), or press * to cancel the entry, Select another menu item or hang up. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 50: Identifying The Forwarding Destination Number

    Repeat the previous two steps until you have heard as many of the numbers as you want. Press * to return to the Selective Call Forward menu when you are finished listening to member numbers. Sipura SPA-841 Telephone User Guide 620-05600270 System Telephone Features...

  • Page 51: Deleting Forwarded Phone Numbers

    13. Repeat the previous three steps until you have found and deleted as many of the numbers as you want. 14. Press * to return to the Selective Call Forward menu or hang up. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 52: Speed Dial

    16. Select another menu item or hang up. Speed Dial The Sipura SPA-841 provides speed dial buttons that can be programmed from the phone or preset by the system administrator. If you have any preset speed dials, you will see them in the speed dial list. The preset speed dials cannot be modified.

  • Page 53: Deleting A Speed Dial Number

    System Telephone Features ) button once. ) button three times until you see the ok soft key. Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 54: Transfer

    16. Tell the calling party you will transfer the call, then press the xfer soft key. The call is placed on hold and you hear a dial tone. Sipura SPA-841 Telephone User Guide 620-05600270 Table 1: Feature Matrix Enable...
  • Page 55 If the called party does not answer, do the following: • Hang up the handset to cancel the transfer. • Press the blinking red line button to return to the holding party. System Telephone Features Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 56: Chapter 4 Voice Mail Features (Default Menu)

    You must delete some old voice mail messages to receive any more. Menus and Commands The following commands allow you to access your voice mail system. Access Code Sipura SPA-841 Telephone User Guide 620-05600270 Table 2: Voice Mail Main Menu Function Play inbox messages...

  • Page 57: Replay Message

    Exit the voice mail system Table 3: Voicemail Message Controls Before Mail Message Table 4: Voice Mail Personal Greeting List Function No Answer greeting Do Not Disturb greeting Busy greeting Sipura SPA-841 Telephone User Guide After Mail During Mail Message Message 620-05600270...
  • Page 58 Access Code (star) Access Code Access Code (star) Sipura SPA-841 Telephone User Guide 620-05600270 Table 4: Voice Mail Personal Greeting List Function Name greeting Replace personal greetings with default greetings Return to main voice mail menu Table 5: Voice Mail Distribution List...

  • Page 59: Accessing Your Voice Mail

    Clears all options Return to main voice mail menu Function Change number of custom operator (zero out target) Restore default number of custom operator (zero out target) Return to main voice mail menu Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 60: From Any Other Internal Phone

    NOTE: You hear a welcome greeting and are prompted to enter your extension number. Enter your extension number. You will be prompted to enter your password. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 61: Dialing Your Telephone

    Your default media player will open. • If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played. Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 62: Using Controls While Playing Messages

    If you want to forward to the end of a message: • Press 99. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 8. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 63: Composing Messages Before Sending

    If you pressed any key from 1 -4, you are returned to the Compose Message menu (step 6). 10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail main menu or hang up. Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 64: Marking A Message As Urgent

    When you reach the main voice mail menu, press * to transfer to the main number or operator, depending on your system configuration. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 65: Zeroing Out To A Custom Operator

    (0), the call will be disconnected. Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 66: Replaying A Message

    NOTE: To forward the voice mail immediately without an introductory message, press # immediately after the prompt. b. Press # to accept the message. Choose one of the following options to finish forwarding: Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 67: Replying To A Message

    Dial 577 (or the code provided by your system administrator) on the keypad. You hear a voice prompt to enter the extension number of the person you want to send a message to. Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 68: Personal Greetings

    Press 5 to replace your personal greetings with the default greetings. • Press * to return to the main menu. Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 69: Receiving Pager Notification

    If you have caller id, your “office” phone number/name is displayed as the caller. E-Mail -The message you receive, reads as follows: Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 70: Managing Distribution Groups

    Press # to confirm or * to cancel. Enter the extension number of one of the members of the group. Press # key. Repeat steps the previous two steps until all members are added. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 71: Editing Or Modifying A Group

    If you pressed 2 to add a distribution group member, do the following: After the prompt, enter the extension number of the member you wish to add. Press the # sign. Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 72: Deleting A Group Member

    Record the new name for the group. Press the # sign. NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Default Menu)

  • Page 73: Deleting A Group

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Voice Mail Features (Default Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 74: Chapter 5 Voice Mail Features (Option A Menu)

    You must delete some old voice mail messages to receive any more. Menus and Commands The following commands allow you to access your voice mail system. Access Code Top Menu Sipura SPA-841 Telephone User Guide 620-05600270 Table 9: Voice Mail Menu Keys Function Play inbox messages Compose a message...

  • Page 75: Forward

    Fast Forward to the end Return to Alternate Voice Mail Top Menu Next message Replay message Forward Delete Reply Save Call originator Table 10: Voicemail Message Handling Controls Before Mail Message Sipura SPA-841 Telephone User Guide After Mail During Mail Message Message 620-05600270...
  • Page 76 Fast Forward to the end Replay message Forward Delete Reply Save Call originator Access Code Sipura SPA-841 Telephone User Guide 620-05600270 Table 10: Voicemail Message Handling Controls Before Mail Message Table 11: Voice Mail Message Controls Before Mail After Mail Message...

  • Page 77: Access Code Function

    Table 14: Voice Mail Compose List Function Send message Change message (re-record) Review message (listen to recorded message) Set message options (for options see “Voice Mail Message Options List” on page 67) Return to main voice mail menu Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 78: Accessing Your Voice Mail

    Press the messages button or dial *09 to access your voice mail system. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset. Enter your password (if required). Sipura SPA-841 Telephone User Guide 620-05600270 Table 15: Voice Mail Message Options List Function...

  • Page 79: From Any Other Internal Phone

    NOTE: You hear a welcome greeting and are prompted to enter your extension number. Enter your extension number. You will be prompted to enter your password. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 80: Dialing Your Telephone

    Your default media player will open. • If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)

  • Page 81: Using Controls While Playing Messages

    If you want to forward to the end of a message: • Press 33. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 2. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 82: Composing Messages Before Sending

    (step 6). 10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail main menu or hang up. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)

  • Page 83: Marking A Message As Urgent

    When you reach the main voice mail menu, press * to transfer to the main number or operator, depending on your system configuration. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 84: Zeroing Out To A Custom Operator

    (0), the call will be disconnected. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)

  • Page 85: Replaying A Message

    You get a prompt to leave an introduction to the forwarded message: a. Record your introductory message. NOTE: To forward the voice mail immediately without an introductory message, press # immediately after the prompt. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 86: Replying To A Message

    You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system. To go directly to someone’s voice mailbox: Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)

  • Page 87: Personal Greetings

    • Press 4 to record your name. • Press 5 to replace your personal greetings with the default greetings. • Press * to return to the main menu. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 88: Listening To Your Greetings

    The system tries to reach you every five minutes, up to three times if you don’t answer. If you take the call, but you don’t Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)

  • Page 89: Managing Distribution Groups

    • If the voicemail account is corporate, then allowed range is 10-79. • If the voicemail account is personal, then the allowed range is 80-99. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 90: Editing Or Modifying A Group

    The total number of members in the group is announced. The extension of each member is announced. Press # to skip to the next entry in the list before the number being announced is finished. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)

  • Page 91: Add A Member To The Group

    The voicemail system plays the prompt: “Please record the name for this group after the tone, when your recording is complete press the # key.” Record the new name for the group. Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 92: Deleting A Group

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option A Menu)
  • Page 93 Voice Mail Features (Option A Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 94: Chapter 6 Voice Mail Features (Option B Menu)

    Menus and Commands The following commands allow you to access your voice mail system. Access Code Sipura SPA-841 Telephone User Guide 620-05600270 Table 17: Voice Mail Main Menu Function Record and listen to personal greetings (for options see “Voice Mail Personal Greeting List”...

  • Page 95: No Answer Greeting

    Replace with default greetings Play personal greetings Return to main voice mail menu Table 20: Voice Mail Distribution List Function Hear a list of all distribution groups Sipura SPA-841 Telephone User Guide After Mail During Mail Message Message 44, # Play...
  • Page 96 NOTE: Selecting any of the numbered options immediately returns to the Voice Mail Compose List. This is also true for callers leaving voice mail who select options after leaving their voice mail. Sipura SPA-841 Telephone User Guide 620-05600270 Table 20: Voice Mail Distribution List...

  • Page 97: Accessing Your Voice Mail

    Restore default number of custom operator (zero out target) Return to main voice mail menu Table 24: Voice Mail Malbox Options List Function Change Password Custom Operator Assistant Personal Distribution Groups Record Name Main Menu Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 98: From Any Other Internal Phone

    Dialing Your Telephone Call your telephone number. NOTE: You must be able to dial your number directly from outside the system to use this method. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 99: From The Email Program On Your Pc

    Close the media player when you are finished listing to voice mails. Using Controls While Playing Messages The system provides you with the following message control options: Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 100: Rewind/Fast Forward

    Record your message after the tone and press # when finished. You are prompted to perform one of the following: • Press 1 to send • Press 2 to change Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 101: Marking A Message As Urgent

    Access the voice mail system. Press 16 to access the Mailbox Options menu. Press 2 to change your password. Enter your new password by pressing numbers on the keypad followed by #. Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 102: Skipping The Mail Menu To Hear Messages

    NOTE: If a custom operator is not available, you will hear a message to that effect. Do one of the following: • Press 1 to change your custom operator number, see step 6. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 103: Replaying A Message

    NOTE: When you delete a voice mail message, the message is deleted, but the caller ID and message received information (date, time, etc.) remains in the inbox listing until you exit voice mail. Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 104: Forwarding A Message To Another Mailbox

    Press # to accept your message. Your voice mail system gives you the following options: • Press 1 to send reply. • Press 2 to change reply. • Press 3 to review reply. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 105: Dialing Back A Caller

    TIP: When you create your greeting be sure to tell the caller they can dial zero (0) to reach either the automated attendant or the person you have programmed to answer “zero out” calls. Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 106: Recording Personalized Mailbox Greetings

    The VoIP system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message. You must set this service up with your system administrator. Mobile devices support different types of alerts: Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 107: What You Receive On Your Pager/Cell Phone

    By default, corporate group number 10 in each Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 108: Creating A New Group

    Editing or Modifying a Group Access the voice mail system. Press 16 for Mailbox Options. Press 6 for distribution groups. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 109: Listing Members Of A Group

    If you press *, you will be asked to reenter the extension number to add. Deleting a Group Member If you pressed 3 to delete a distribution group member, do the following: Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 110: Play The Group Name

    If you entered the wrong group number and pressed *, you will be prompted for the number of the group to delete. Enter a different group number or press * again to return to the distribution group menu. Sipura SPA-841 Telephone User Guide 620-05600270 Voice Mail Features (Option B Menu)

  • Page 111: Listening To A List Of Distribution Groups

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. 100 Voice Mail Features (Option B Menu) Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 112: Chapter 7 Set Up Outlook For Tapi

    Start Outlook (if not already running). Click the Contacts icon to switch to the Contacts listing. Right click on the contact you wish to call to bring up the Actions pop-up menu. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI 101...
  • Page 113 The speaker on your telephone should be activated and you should hear ringing or a busy signal as the call is connected to the dialed number. 102 Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 114: Installing The Tapi Support Software

    OK. This procedure uses the Save this program to disk option so that the install is available if needed again. Sipura SPA-841 Telephone User Guide 620-05600270 click the Close button or icon in the New Call dialog box while...
  • Page 115 Find the TAPI.EXE file (shown here on the PC desktop) and double-click it to run the install program. 104 Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...
  • Page 116 Click Run to install or Cancel to not install TAPI. Click Next in the Welcome dialog box to install the TAPI program. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI 105...
  • Page 117 NOTE: A dialog box may appear while the Installation dialog is still running. click Cancel or the close icon when the dialog box appears. You will be returning to this dialog box after completing two steps. 106 Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...
  • Page 118 Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). 13. Enter your telephone number and password and click OK. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI 107...

  • Page 119: Configuring Windows For Tapi

    Click Start and Control Panel to open the Control panel window. Double click Phone and Modem Options (circled). Click Edit (circled) in the Phone and Modem Options dialog box. 108 Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...
  • Page 120 (see arrows). c. Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call (circled). Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI 109...
  • Page 121 Click Apply. Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...
  • Page 122 NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New Area Code Rule or Edit Area Code Rule. If you clicked Edit, the area code you highlighted will be displayed in the Area Code field. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI...
  • Page 123 Location dialog box, click OK to accept the dialing properties, and close the dialog box and return to the Phone and Modem Options dialog box. 10. Click the Advanced tab to see the list of available telephone providers. Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...
  • Page 124 12. If you did not complete the T6000 setup as part of the TAPI install from Web Portal, click Add to open the Add Provider dialog box. 13. Select Tekelec T6000 Telephony Service Provider and click Add. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI...
  • Page 125 15. Enter your telephone number and password and click OK. 16. Click OK to return to the Phone and Modem Options dialog box. 17. Click Close in the Phone and Modem Options dialog box. Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 126: Configuring Outlook To Use Tapi

    If not already running, start Outlook (or the TAPI-enabled application). Click the Contacts icon to switch to the Contacts listing. Right click any contact to bring up the Actions pop-up menu. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI...
  • Page 127 Click on the drop-down menu in the Connect using line field and scroll down any entries until you find your telephone number (circled). Select your telephone number and click OK to return to the New Call dialog box. Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...
  • Page 128 You may call this contact or close the New Call dialog box. Outlook (or your TAPI-enabled application) is now configured to place calls using your telephone number. Sipura SPA-841 Telephone User Guide 620-05600270 Set Up Outlook for TAPI...
  • Page 129 Set Up Outlook for TAPI Sipura SPA-841 Telephone User Guide 620-05600270...

  • Page 130: Index

    Index • • • • • • Abbreviated Dial 13 Abbreviated Dial Code Create 13 Delete 14 Modify 14 Use 14 Verify 15 Accessing Voice Mail From any other internal phone Default Menu 49 Option A Menu 68 Option B Menu 87 From any Outside Touchtone Phone Dialing Main Number (Default Menu) 49 Dialing Main Number (Option A Menu) 68...
  • Page 131 Set Forward 19 Call Forward (Busy) 20 Disable 21 Enable 20 Call Forward (No Answer) 21 Disable 23 Enable 22 Call Forward (Out of Service) 23 Disable 24 Enable 23 Call Forward, Selective 37 Add Forwarded Numbers 39 Delete Forwarded Numbers 40 Enable 38 Enter Forward Number 38 Identify Forwarding Destination Number 39...
  • Page 132 Listing Groups Default Menu 62 Option A Menu 81 Option B Menu 100 Modifying Default Menu 60 Option A Menu 79 Option B Menu 97 Play Name Default Menu 61 Option A Menu 80 Option B Menu 99 Editing Voice Mail Distribution Group Add Members Default Menu 60 Option A Menu 80...
  • Page 133 Managing Distribution Groups Available Options Default Menu 59 Option A Menu 78 Option B Menu 96 Default Menu 59 Option A Menu 78 Option B Menu 96 Menus and Commands Default Menu 45 Option A Menu 63 Option B Menu 83 Message Controls for Voice Mail Default Menu 51 Fast Forward to the End of a Message...
  • Page 134 Option A Menu 80 Option B Menu 99 Priority Call 29 Add Members 30 Delete Members 31 Disable 30 Enable 30 List Members 30 Priority Ring 28 Privacy Guard 32 Access Codes 32 Answering Call 34 Caller Actions 33 Entering Access Codes 33 Recording Name 33 Disabling 34 Enabling 34...
  • Page 135 Call Forward (Out of Service) 23 Call Return 24 Call Trace 25 Caller ID Block 26 Delete Priority Call Members 31 Enable/Disable Priority Call 30 List Priority Call Members 30 Permanent Caller ID Block Release 29 Privacy Guard 32 Access Codes 32 Answering Call 34 Caller Actions 33 Entering Access Codes 33...
  • Page 136 Enable 38 Enter Forward Number 38 Identify Forwarding Destination Number 39 List Forwarded Numbers 39 Speed Dial 41 Deleting a Number 42 Identify Assigned Number 41 Program Speed Dial Number 41 Use 41 Speed Dial Buttons Modify 41 Star Codes 42 Transfer 43 Telephone Features Table 2 Telephones...
  • Page 137 Option A Menu 74 Option B Menu 93 Introduction Default Menu 45 Option A Menu 63 Option B Menu 83 Listening to Your Greetings Default Menu 57 Option A Menu 77 Option B Menu 95 Managing Distribution Groups Available Options (Default Menu) 59 Available Options (Option A Menu) 78 Available Options (Option B Menu) 96 Default Menu 59...

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