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IBM AS/400e User Manual

Ibm electronic service agent user guide
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IBM Electronic Service Agent
for iSeries and AS/400e
Simplified Activation
User Guide – Release V5R1
(PTF SF67624 installed)
Document Version 6.0

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  Summary of Contents for IBM AS/400e

  • Page 1 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 (PTF SF67624 installed) Document Version 6.0...
  • Page 2: Table Of Contents

    IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Table of Contents Preface... 3 Overview... 3 Who should read this guide?... 3 Chapter 1. Introduction to Electronic Service Agent and Migration Information ...
  • Page 3: Preface

    These activation steps are for customers who do not have an attached PC running iSeries Navigator as their iSeries or AS/400e console or would prefer not to go through a longer and complex install and activation using iSeries Navigator. Activation of Electronic Service Agent in a batch environment is also now available using new CL commands.
  • Page 4: Chapter 1. Introduction To Electronic Service Agent And Migration Information

    Introduction to Electronic Service Agent Electronic Service Agent (product ID 5798-RZG) is a Licensed Program Offering (LPO) that operates on an IBM iSeries or AS/400e, with operating system OS/400 at V5R1. Electronic Service Agent provides two functions: ! Hardware problem reporting predicts and prevents hardware errors by early detection of potential problems, downloads fixes, and automatically calls IBM Service when necessary.
  • Page 5 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Helpful Information Checklist Activation will be easier knowing the following information before the Service Agent Simplified Activation is started. Can the modem and resource be used for Simplified Activation? The modem and resource must be Point-to-Point.
  • Page 6: Chapter 2. How Do I Install And Setup Electronic Service Agent Using The Simplified Activation

    6. Enter this OS/400 command: CHGPF FILE(QUSRSYS/QAYIVRIG) WAITFILE(*CLS) 7. If the primary language of the iSeries or AS/400e is 2962 (Japanese Katakana), enter this OS/400 command: CHGJOB CCSID(5035) 8. Install the Electronic Service Agent product on your iSeries or AS/400e system.
  • Page 7 Simplified Activation User Guide – Release V5R1 - Revision 6.0 Type RSTLICPGM LICPGM(5798RZG) DEV(XXXXX) on an iSeries or AS/400e command line (where XXXXX is the name of the iSeries CD-ROM device) and press Enter. 9. Install the simplified activation requisite PTFs for V5R1 using one of the following methods: "...
  • Page 8 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Primary: Contact IBM hardware service. Secondary: Contact the iSeries Support Center. 16. Either the Electronic Service Agent Main Menu or the Inventory Collection Main menu will be displayed.
  • Page 9: Chapter 3. New Menus

    IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 3. New Menus The initial menu that is displayed is dependent upon the activation of Hardware Problem Reporting. If Hardware Problem Reporting has not been activated, the Electronic Service Agent Activation Menu will display.
  • Page 10: Chapter 4. Questions And Answers

    Problem log are a few OS/400 functions that Service Agent uses. Normal system problem determination is recommended for any error received. Q4: How do I know that information was sent to IBM using the simplified activation? A4: To verify that data was sent to IBM, do this: Type GO SERVICE.
  • Page 11 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 A6: To access the Configure Service Connection Menu, use this command: Type GO SERVICE. Choose Inventory Collection Menu. Choose Configure Service Connection.
  • Page 12 The inventory information your system sends will assist IBM representatives to be more proactive, by knowing your system and your system needs for hardware and software. Time will be saved because IBM will already have your system information to use for customized strategies for your environment, further developing your relationship with IBM.
  • Page 13: Chapter 5. Simplified Activation In Batch

    IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Chapter 5. Simplified Activation in Batch Electronic Service Agent can be activated in a batch environment. This approach is helpful for customers with many remote systems and would like to send programs from a central site for remote activation.
  • Page 14: Appendix A. Activation Steps

    IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 Appendix A. Activation Steps This table shows the panels that may be displayed during the simplified Service Agent activation path. The panels displayed are on dependent on whether the user starts from the Electronic Service Agent Activation Menu or the Electronic Service Agent Main Menu.
  • Page 15 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 * Note: Additional panels are displayed by the CRTSRVCFG command if *SELECT is specified. The *SELECT value will allow the user to choose a value for a parameter from a list of available values.
  • Page 16: Appendix B. Sample Cl Program For Batch Activation

    /********************************************************************/ /* THIS CODE IS PROVIDED AS A SAMPLE AND IS NOT INTENDED /* TO BE SUPPORTED BY IBM. THIS IS SUPPLIED ON AN AS-IS /* BASIS AND IT IS THE END USER'S RESPONSIBILITY TO ENSURE /* THE ACCURACY OF THE PROGRAM IN THEIR ENVIRONMENT.
  • Page 17 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 /********************************************************************/ /* Configure the ECS and Service Agent connections. /********************************************************************/ CRTSRVCFG CNNTYPE(*PTP) SERVICE(*SRVAGT) + REFSRVCFG(*ANY) CNTRYID(US) STATE(MN) + TELNBR1('9,397-0005') + TELNBR2('9,397-0005') RSRCNAME(CMN03) +...
  • Page 18 IBM Electronic Service Agent for iSeries and AS/400e Simplified Activation User Guide – Release V5R1 - Revision 6.0 /********************************************************************/ /* Configure Service Agent inventory collecting specifying the /* desired times. /* -- NOTE: Use this command only if you want to override the CHGSRVCOL defaults.
  • Page 19: Appendix C. Modem And Resource Information

    Hardware problem reporting and System inventory collection and transmission can be set up (examples: 2771 and 9771 internal modems, IBM 7855, IBM 7857, or IBM 7858 and dual model IBM 7852–400). Note: If you will be using a non-IBM modem, any asynchronous modem that supports the RS232 serial interface and the V.34/V.42 protocol...

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