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Checking software
The IBM service specialist will help you ensure that the correct BIOS code,
firmware, device drivers, and other supporting IBM software are installed and
correctly configured. It might be necessary to manually gather information about
the relevant software levels or run IBM-approved utility programs to gather this
information. It might be necessary to isolate the failing system from any active
production environment to gather this information. You are responsible, with
assistance from the service specialist, for gathering this information. The IBM
Statement of Limited Warranty does not include on-site assistance with this activity.
Warranty service and support
With the original purchase of an IBM xSeries or IntelliStation system, you have
access to extensive support. During the IBM Machine warranty period, you may
call IBM or your reseller for problem-determination assistance under the terms of
the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
The following items are not covered under warranty service:
Please have the following information ready when you call:
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FAStT Host Adapter Installation and User's Guide
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
Engineering Change management - Occasionally, there might be changes
that are required after a product has been shipped from IBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
Customer replaceable units (CRUs) - Some parts of IBM xSeries and
IntelliStation systems are designated as customer replaceable units. IBM ships
CRUs to you for replacement by you. CRUs include keyboards, monitors,
memory, diskette drives, hard disk drives, and mice (this list is not inclusive of
all CRUs).
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Installation of customer replaceable units (CRUs).
Installation and configuration of BIOS code, firmware, or device drivers that are
designated as customer installable.
See the IBM Statement of Limited Warranty for a full explanation of IBM
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
The machine type and model of your IBM hardware product (if available)
Serial numbers of your IBM hardware products
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