Frequently Asked Questions; Freeview|Hd Channel Groups - AerialBox DishTV T1020 User Manual

Frequently Asked Questions

T1020 Terrestrial Receiver – Use with UHF Antenna only
Troubleshooting FAQ's
Q. Message on TV says "No Signal"
A. No or Low Signal can be the cause of this problem and it can be due to either or all of:
1. Faulty Aerial Set up
2. Aerial set for wrong polarity
3. Cables too old and damaged
4. Poor joints in cable
5. Split into too many rooms
6. If using rabbit ear or indoor antenna.
7. Not enough signal at the location
8. If the receiver has been taken to a di erent location then the transmitted frequencies are likely to
be di erent so it needs to be factory reset and channels scanned again .
Q. Pixellation in Live Picture
A. Press Info button twice on remote control, this will give the quality level. Good signals are with Quality
Levels >75% and Signal>70%. If they below 70% then check set up for above 1 ~ 6 faults
Q. Cannot watch Prime TV when recording TV1 or TV3
A. Freeview signal is transmitted on 3 x di erent frequencies, with single tuner receivers you can only tune
to and record 1 x frequency at a time and hence channels on the other frequencies are not available until
recording is nished .
Q. Not detecting or recording external HDD
A. Format the HDD in Fat32 using Fat32formatter OR load the latest rmware from our website
www.dishtv.co.nz which will enable the receiver to format hard drive to Fat32.
Q. Pixellation on playback when recording on ashdrive
A. Many ash drives read/write speed is too slow, especially on HD channels, for best results use a Fat32
formatted HDD with external power source.
Before returning back:
1. Do a factory reset by clicking MENU>INSTALLATION>FACTORY DEFAULT>Pin 0000
2. Check Software version by Clicking MENU>CONFIGURATION>VERSION>SOFTWARE VERSION and
check on www.dishtv.co.nz if not latest pls follow instructions on website to update with latest version.
3. If problem persists pls call Dish TV on 0800 DISH TV (0800 3474 88) OR email on
support@dishtv.co.nz
4. Do not swap with new unit unless con rmed by Dish TV.
Frequency 1
Frequency 2
Frequency 3
Note: These groups are subject to change at freeviews discretion
30

Freeview|HD Channel Groups

TV One, TV2, U, TV One Plus 1
TV3, Four, TV3 plus1, C4
Prime, Maori, Choice TV, Trackside, Parliment, CTV8 and the other regional channels