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10
Indi DVD ReWRITER : Hardware Guide
Keep TDK's email, Web site, and phone numbers in a convenient location as indicated below. Keep
your drive's serial number and a copy of your sales receipt handy as well. If you experience a problem
while installing or operating your Indi DVD, please refer first to the relevant sections of this manual
regarding setup and installation. If you do not uncover the solution there, please refer next to the
Troubleshooting chapter. It contains solutions to the most common types of problems fielded by our
technical support staff. You may also wish to refer to the Frequently Asked Questions (FAQ) section of
our Web site to assist you in troubleshooting the problem on your own. If you have not been
successful in your quest, our Technical Support Department will help you solve problems that relate
specifically to your Indi DVD. In many cases, a problem that appears to be caused by your Indi DVD
actually originates in another part of your computer. In such instances, our technical support staff
will try to help you identify the part at fault and will refer you to the manufacturer of that part for
further assistance.
HOW TO CONTACT US
There are several ways for you to contact TDK's Technical Support Department.
Visit our web site (www.tdk.com/INDIsupport) for answers to Frequently Asked Questions.
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BEFORE YOU CONTACT US
Please gather as much of the following information as possible before contacting us.
The serial number and TLA number of your Indi DVD. Your serial number can be found both on the
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retail box and on a label on the drive itself.
The version of TDK Disc Blender Software you are using, if applicable.
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The latest version of firmware you loaded onto the drive, if applicable.
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The version of the Windows operating system you are using.
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NOTE: Most new CD-ROM drives can read CD-RW discs.
Many older drives may not be able to read CD-RW discs.
NOTE: Australian Users should call 1800.651.917 for TDK
Technical Support or e-mail techsupport@tdk.com.au
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SECTION 4 : Technical Suuport
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