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Symptom
I cannot charge
the phone
I cannot connect
to other
Bluetooth
devices
How do I do a
full factory
reset?
Resolution
Confirm the charger is on and inserted.
Remove the battery, clean the contacts
and check it is inserted correctly. The
battery may be worn out.
Tip: Charge the phone by connecting to a
computer using the USB lead supplied.
Turn Bluetooth on. Set visibility to Show.
Make sure the pass-code is correct.
Possible compatibility issues. Not all
functionality is supported.
If you have forgotten your unlock pattern
or PIN and do not have a Google account
then you need to perform a full factory
reset. From the locked screen, press
Emergency Call to open the dialer.
Enter *983*837# and follow the prompts.
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