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Symptom
I cannot connect
to the internet
My phone is slow
to respond or
freezes
The battery
discharges
quickly
How do I reset
the phone?
I cannot unlock
my screen
Resolution
Check for network coverage. Check you
have a valid data SIM with available credit
Restart your phone to refresh the memory.
Uninstall applications you are no longer
using
Check network signal strength. With only
1 or 2 bars, the battery has to work
harder. Switch off Wi-Fi, Bluetooth & GPS
if you are not using them.
Tip: You can add the power management
widget to your home screen to easily
switch off functions.
The battery may be worn out.
Go to Settings > Privacy > Factory data
reset.
If you have forgotten your unlock pattern,
please see Factory Reset below.
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