Zte TELSTRA T20 User Manual
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Zte TELSTRA T20 User Manual

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TELSTRA T20
3G MOBILE PHONE

USER MANUAL

Copyright © 2014. All rights reserved.
No part of this publication may be excerpted, reproduced, translated or utilized in any form or
by any means, electronic or mechanical, including photocopying and microfilm, without the
prior written permission of ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to make modifications on
print errors or update specifications without prior notice.
Version 1.0 March 2014
1

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Summary of Contents for Zte TELSTRA T20

  • Page 1: User Manual

    ZTE Corporation. The manual is published by ZTE Corporation. We reserve the right to make modifications on print errors or update specifications without prior notice.
  • Page 2 This guide will help you get started as easily and as quickly as possible. It will also help you get to know your new Telstra T20 and take you through some of the basics step by step.

  • Page 3: Table Of Contents

    WHAT’S INSIDE Let’s get started Getting connected Getting to know your mobile phone What the symbols mean Basic Functions Managing your Contacts Messaging Bluetooth Updating your handset software Extra Features Join Me PC and MAC connection suite Troubleshooting, Technical and Warranty Extra bits you should know...

  • Page 4: Let's Get Started

    LET’S GET STARTED YOUR PACKAGE CONTAINS THE FOLLOWING Charger Handset USB Cable Battery Headset...

  • Page 5: Getting Connected

    GETTING CONNECTED 1. REMOVE THE BACK COVER • Use the thumb catch on the bottom left corner of the handset to open the battery cover.
  • Page 6 2. REMOVE / INSERT THE BATTERY • Insert the battery as shown by lining up the gold bit on the battery with the gold spikes on the handset. • Press the battery down flush into the case. • Line the battery cover up and press gently to close the case. •...
  • Page 7 3. IINSERT YOUR STANDARD SIZED SIM CARD • This device supports the Standard sized SIM card only. Do not use a micro SIM or SIM card adaptor. Remove the battery and insert the SIM card with the gold contacts • facing down and the slanted edge on the top right as shown:...
  • Page 8 4. CHARGING YOUR BATTERY • Your battery comes partially charged. When you need to charge it: Plug the micro USB cable in to the handset Plug the other end of the cable into the: • AC adapter and plug the adapter into an electrical outlet •...
  • Page 9 Important Notes: Only use the AC charger and USB lead supplied. Insert the charger lead carefully. Check the plug and socket are aligned correctly. Do NOT use excessive force which may damage the USB port. Be careful to avoid tripping on the lead whilst it is plugged in. Physical damage to the USB port is NOT covered by warranty.

  • Page 10: Product View

    GET TO KNOW YOUR MOBILE PHONE Earpiece Display Arrow Keys, OK Key Use the Arrow Keys Left & Right Soft to navigate & access Keys Performs the shortcuts. OK key to function shown on the display confirm. Power / End Key Hold down to Call Key power On or Off.
  • Page 11 GET TO KNOW YOUR MOBILE PHONE...
  • Page 12 NAVIGATING THE MENU The Main Menu is a grid of icons to access key features on the phone. • From the Home Screen press the centre button to access the Main Menu. • Use the Arrow Keys to move up, down, right or left and press the centre button to select.
  • Page 13 SHORTCUTS • From the Home screen press the arrow keys to launch the default shortcuts: My Place Spare Spare Contacts Handy Tips: The shortcuts marked Spare can be assigned to your own preferences. To change default shortcuts or to set your own shortcuts for the left and right keys go to: Menu >...
  • Page 14 MENU QUICK REFERENCE GUIDE When navigating through the phone the menus are set out in tabs across the top of the screen.
  • Page 15 MENU QUICK REFERENCE GUIDE...
  • Page 16 MENU QUICK REFERENCE GUIDE Handy Hint: To scroll through the top tabs use right and left arrow keys.

  • Page 17: What The Symbols Mean

    WHAT THE SYMBOLS MEAN Indicator Description Power Key - Hold down to power your phone on and off. Press to End a Call. Press to Exit a menu and return to the idle screen Call Key - After entering a number press to make the call Press to access the call logs Press twice for last number redial.
  • Page 18 WHAT THE SYMBOLS MEAN Indicator Description 3G Signal Strength GSM Signal Strength EDGE Signal Strength Flight mode is active. Network features are turned off. Battery Level Indicator New SMS Message Message Memory is Full New MMS Message New E-mail Data channel is available Data channel is active...
  • Page 19 WHAT THE SYMBOLS MEAN Indicator Description Headset Mode Alarm is set Missed Call Silent Mode Meeting mode (Silent with vibrate enabled) Vibrate mode enabled Call Forward is Active Roaming, different rates apply, please check with your service provider High Speed data access New WAP Push Message TTY mode for connection to Cellular Teletype Machines (CTM)

  • Page 20: Basic Functions

    BASIC FUNCTIONS HOW TO SET THE TIME AND DATE When you first turn on your mobile the time and date is set automatically from the network. It takes a few seconds to update when the phone is first switched on. Handy Hint: Select Menu >...

  • Page 21: To Change The Ringtone

    HOW TO CHANGE THE RINGTONE When you first turn on your mobile, the ringtone is set to a default ringtone, with default settings. To personalise your ringtone follow these few simple steps: • Select Menu > Sound profiles • Use up and down arrow keys to scroll through to the profile you would like to change •...
  • Page 22 HOW TO SET FLIGHT MODE Flight mode is a feature that allows you to have your phone on but not have any radio coverage. Flight mode allows you to access other phone features such as listen to music or play games that you may have loaded when you are on an aeroplane.
  • Page 23 HOW TO ADJUST RINGTONE VOLUME As part of the ringtone functionality you have the ability to change the default volume for any of the profiles • Select Menu > Sound profiles • Press left soft key to Edit highlighted profile •...
  • Page 24 HOW TO MAKE A VOICE CALL There are 4 key ways you can make a call on your phone: 1. Enter the number on the keypad, if you know the number 2. Select the downward facing arrow key to access the shortcut to contacts.
  • Page 25 HOW TO ANSWER AN INCOMING CALL There are three ways to answer an incoming call: • Press the green key answer the call • Press OK for Speaker or the loudspeaker button for hands free mode. • Enable Open Flip to Answer at the following menu location; go to Menu >...
  • Page 26 HOW TO CHANGE THE SCREEN BRIGHTNESS The default screen brightness is set to the middle setting. This will allow you to get the maximum possible out of your battery • To change this setting Select Menu> Settings > Display> Brightness Important Note: Increasing the brightness of the screen will have an effect on the battery power consumption...
  • Page 27 CALL FEATURE SUMMARY The table below is a quick summary of call features Function Description Menu Selection Call Barring Restrict various categories Menu > Settings > of incoming or outgoing Calls> Call barring calls. Call Divert Forward incoming calls to Menu >...
  • Page 28 Missed Calls Hear an alert tone at your Menu > Settings > Alert specified interval to remind Phone> Missed calls you of a missed call. alert Send my Show or hide your number Menu > Settings > number when making calls. Calls>...
  • Page 29 Volume Use the Up and Down arrow During a call press keys to adjust the volume the Up arrow / Down during a call arrows. Software Manually check if there are Menu> Settings> Update software updates available Software Update Insert a Pause ‘P’...

  • Page 30: Managing Your Contacts

    MANAGING YOUR CONTACTS There are some numbers that you may want to call again and again so it makes sense to add these to your Contacts. You can then access these numbers quickly and easily and add special features such as Speed Dialling, a dedicated Ringtone or a Photo. Function Description Menu Selection...
  • Page 31 Copy Copy Contacts from the Menu > Contacts > Contacts from SIM into the handset. Options > Advanced> (U)SIM Management> a SIM card Copy contacts from (U)SIM > Mark Copy all > Done Delete a Select the Contact then Menu > Contacts > Contact press Options Options >...
  • Page 32 MESSAGING You can stay connected by using your mobile to send messages, multimedia messages and emails to your family and friends. Important Note: If your text message exceeds 160 characters you will be charged for multiple text messages. Letters, symbols and spaces count as characters. HOW TO CREATE A TEXT MESSAGE (SMS) •...
  • Page 33 HOW TO ADD A CONTACT TO A TEXT MESSAGE (SMS) • Press the Left Soft Key as the shortcut for Messages (SMS) or select Menu > Messages > Create Message • Enter the phone number directly or press OK key to select a contact manually from your Contacts or Call History list •...
  • Page 34 Handy Hint: Use the # key to select between predictive text and standard typing modes. Select En for English Predictive Text. In Multi-tap modes (abc/ABC) if the next letter is on the same key, wait until the cursor appears or press the Right arrow. Important Note: By default the input text is set to Abc To change this press # to select your desired input...
  • Page 35 HOW TO TYPE USING THE KEYPAD (abc, Abc & ABC modes) • The letters of the alphabet are arranged on the keys from 2-9 • Whenever you are in text entry mode, to enter a name, send a message or write a note, the handset will automatically change to letter mode •...
  • Page 36 HOW TO USE PREDICTIVE TEXT (En mode) Predictive text allows words to be entered more efficiently using a single key press for each letter, as opposed to multiple key presses in abc text mode. To change from multi-tap to predictive text press # to view the entry options, then select En.
  • Page 37 HOW TO ADD WORDS TO THE BUILT IN DICTIONARY (MY WORDS) You can also add your own words to the predictive text dictionary to do this: • Start typing your word • A box with Spell word? will appear, choose Spell Word by selecting •...
  • Page 38 HOW TO VIEW A RECEIVED TEXT MESSAGE The envelope icon on the information bar indicates a new SMS message has been received • Along with this, depending on the current profile setting, a message alert tone and vibrate activate will be heard •...
  • Page 39 HOW TO SEND A MULTIMEDIA MESSAGE (MMS) Sending a MMS is similar to a text message. The main difference is adding media. This can be done by selecting Options > Insert > Choose Media > OK. Use a Multimedia Messages to send attachments such as pictures, music or video files.
  • Page 40 HOW TO RECEIVE A MULTIMEDIA MESSAGE (MMS) When a new MMS has arrived you will see an envelope on the information bar • When receiving an MMS you get a standard message alert. Press OK key to View • Press Retrieve to download the message attachment •...
  • Page 41 WAP PUSH MESSAGES A WAP (wireless application protocol) push message is a formatted SMS that displays a message to the user, giving the option of connecting directly to a website using the browser. WAP Push Messages are indicated by the icon on the main display.
  • Page 42 HOW TO CREATE A NEW EMAIL MAILBOX Sending an email is similar to a text message. The main difference is you are able to send a longer message. Your handset has been set up with some common service providers details, you just need to add your email account to be up and running in no time.
  • Page 43 HOW TO SEND AN EMAIL • Menu > Messages > Scroll across to Email > New Email • Enter the email address e.g. username@domain.com. Press centre key to input address from contacts • Press the down arrow to access the Copy To Field •...
  • Page 44 HOW TO RECEIVE AN EMAIL • Menu > Messages > arrow right to Email > Inbox > Retrieve • New Email messages are delivered to the handset HOW TO SET UP AUTOMATIC RETRIEVAL • Menu > Messages > Email > Settings > Automatic Retrieval Set your required time interval to check the server for new Email •...
  • Page 45 CONNECTING USING BLUETOOTH Bluetooth is a wireless technology to connect your mobile handset to other devices without using cables. Bluetooth can be used to transfer voice calls to a wireless headset or car kit, or to transfer pictures and other files to a computer. Both devices need to successfully pair to enable these features.

  • Page 46: Bluetooth File Transfer

    BLUETOOTH FILE TRANSFER Example to Pair with another handset 1. Switch on Pairing mode or make both devices visible. 2. On your handset go to Menu > Tools > Bluetooth > Press OK to switch Bluetooth On. 3. In the same Bluetooth menu go to My Devices > Search to see available devices nearby.

  • Page 47: Updating Your Handset Software

    UPDATING YOUR HANDSET SOFTWARE Your handset can check and receive automatic software updates. THERE ARE TWO WAYS THIS CAN HAPPEN: Automatically – the handset will notify you an update is available. Follow the steps to complete the upgrade. Manually by you – go to Menu > Settings > Software Update to check if any updates are available.

  • Page 48: Extra Features

    EXTRA FEATURES Function Description Menu Selection Alarms Set and edit Alarms Menu > Tools > Alarm > Edit When the function is Back Function Go back one screen available to go back one screen, it will appear at the right soft key Set the backlighting Menu >...
  • Page 49 Call log View all your Menu > Call Log or incoming and Shortcut: outgoing calls Press the Call Key history Camera Use the Camera Menu > Media&Entertainment > Camera TIP: Use Join Me to transfer photos from your phone to the computer.
  • Page 50 Set the Keypad Menu > Settings > Display > Keypad Light Backlighting Keyboard light Keypad Select the keypad Menu > Sound profiles > Sounds tones or spoken Edit > Keypad sounds Lock Code Switch on the Menu > Settings > Security > Handset Lock code Change security codes >...
  • Page 51 Use Mass Storage Menu > Settings > Connection Mode for memory Connections> USB Mode card access. Use PC Suite mode TIP: Use Join Me to transfer for Join Me and Dial photos from your phone to up networking the computer. PIN Code Set your start up PIN Menu >...
  • Page 52 Silent mode Silence the incoming Menu > Sound profiles > ring and all other Silent sounds Speakerphone Use hands-free or During a call (or call set-up) loud speaker mode. press the OK key for Speaker Stopwatch Activate the Menu > Tools > Stopwatch Stopwatch timer Cellular Text Modem Menu >...
  • Page 53 See the Join Me Help function inside the software to find out how to perform these tasks. Important Note: Please download and install the Join Me client from zte.com.au before connecting your phone.
  • Page 54 • Please read the Join Me Help file from within the application, or see our web site FAQ’s at zte.com.au for more support. • Records that contain multiple day repeated events are not supported by the handset or by Join Me when importing from Outlook.
  • Page 55 TROUBLESHOOTING, TECHNICAL AND WARRANTY INFORMATION TROUBLESHOOTING AND FAQ’S Please check the manual thoroughly before contacting Telstra. Symptom Solution How do I check the Enter *983*32# on the dial pad. software version? How do I reset to Menu > Settings > Phone > Master Reset > 0000 factory defaults? How do I check the Menu >...
  • Page 56 Menu > Settings > Calls > Call forwarding, Call forwarding etc barring How do I check for Menu > Settings > Software Update Software Updates? How do I get more Visit zte.com.au or call 1300 789 475 during technical support? office house AEST.
  • Page 57 Symptom Solution Check the ring tone and ring volume settings No incoming ring under Sound Profiles. or alarm tone Check the handset is not muted (Long press the # key) (No) keytones Check the key tone settings in the current when pressing profile.
  • Page 58 Menu > Settings > Connections > USB Mode. Join Me Uninstall and re-install the software from the website and see FAQ’s at zte.com.au My phone is slow Power cycle your phone to refresh the memory. to respond, Delete old SMS messages and other content.
  • Page 59 Symptom Solution Confirm the charger is properly inserted. Remove the battery, clean the contacts and I cannot charge the check it is inserted correctly. The battery may phone be worn out. Tip: Charge the phone using the supplied USB cable. Menu >...
  • Page 60 ERROR MESSAGES Message Solution Check a valid (U)SIM card is inserted No (U)SIM detected See Getting Started Enter the correct PIN code supplied by your Enter PIN code service provider Enter PUK code Contact Telstra to get the PUK code Enter handset lock The default handset lock code is 0000 code...
  • Page 61 TECHNICAL SPECIFICATIONS Network 3G UMTS 850, 2100 MHz Compatibility 2G GSM 900, 1800 MHz Dimensions L×W×H Approx 94mm x 48mm x 18mm Weight Approx 70g (Including standard battery) Features MP4 video, MP3 audio, 0.3MPixel rear camera, USB, MIDP 2.0 JAVA, 2.0” 65K colour TFT display with 176 x 220 pixels, MMS, Email, Calendar, Speakerphone, Voice Recorder, Bluetooth, CTM TTY mode, approx 20MB user memory.
  • Page 62 Important Note: Talk and idle times are based on ideal network conditions. The use of applications and local network conditions can reduce battery life. SUPPORT INFORMATION • For Warranty Service directions please consult Telstra. • All calls for PIN number enquiries, Network problems, Web Access, Account and Billing Information, (U)SIM card registration and other general enquiries should be directed to your Service Provider.
  • Page 63 WARRANTY INFORMATION The warranty does not apply to defects or errors in the product caused Normal wear and tear Misuse including mishandling, physical damage, improper installation – including battery, and unauthorized disassembly of the product Water, exposure to solvents or any other liquid damage Any unauthorised repair or modification Power surges, lightning, fire, flood or other natural events Use of the product with unauthorized third party products such...

  • Page 64: Extra Bits You Should Know

    EXTRA BITS YOU SHOULD KNOW SAFETY AND GENERAL INFORMATION The handset contains delicate electronic circuitry, magnets and battery systems. Treat it with care and pay attention to the following points: • Handle the handset with care. damaged. • Do not drop or throw the Do not leave the handset or handset.
  • Page 65 • • Observe and obey warning Be careful not to pierce the signs at petrol stations, battery with sharp objects and airports and hospitals. do not use damaged batteries. • • The operation of some medical Do not disassemble or modify the battery.
  • Page 66 • • Do not put the handset into a Do not leave the handset at the microwave oven, dryer, or bottom of a bag where it may high-pressure container. be damaged by sharp objects. • • Don’t use the handset At high volume, prolonged listening to audio devices can immediately after a sudden...
  • Page 67 • Under poor network conditions switch off the handset battery life is considerably regularly. • reduced. Do not expose the handset to • When the battery is thrown oils or solvents. • away cover the terminals with If you have an alarm or insulating tape.
  • Page 68 Join Me supports Microsoft Windows 7, Vista (32 and 64 bit), XP with Service Pack 2 & 3 and MAC OS 10.5, 10.6, 10.7 ZTE cannot guarantee that third party software is compatible with this product. WARNINGS AND SAFETY NOTICES Please read all the safety notices before using this device.
  • Page 69 LIMITATION OF LIABILITY ZTE shall not be liable for any loss of profits or indirect, special, incidental or consequential damages resulting from or arising out of or in connection with using this product, whether or not ZTE had been advised, knew or should have known the possibility of such damages.
  • Page 70 RADIO FREQUENCY ENERGY The handset is a low-power radio transmitter and receiver. When switched on it intermittently transmits radio frequency (RF) energy (radio waves). The transmit power level is optimized for best performance and automatically reduces when there is good quality reception.
  • Page 71 DECLARATION OF CONFORMITY - SAR (SPECIFIC ABSORPTION RATE) We declare that the product(s) detailed in this manual, and in combination with our accessories, conform with the essential requirements of The Radio Communications Standard (Electro-magnetic Radiation Human Exposure) 2003 and the Australian Communications and Media Authority Section 376 of the Telecommunications Act 1997.

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