Polycom CX300 Deployment Manual
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Polycom CX300 Deployment Manual

Desktop phone
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Deployment Guide for the
Polycom® CX300 Desktop Phone
R2
August 2010
1725-32505-001 Rev. A
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Summary of Contents for Polycom CX300

  • Page 1 Deployment Guide for the Polycom® CX300 Desktop Phone August 2010 1725-32505-001 Rev. A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    About This Guide Thank you for choosing the Polycom® CX300 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to Microsoft® Office Communications Server 2007 R2 allows you to place and receive calls over your IP network connection.
  • Page 4 Deployment Guide for the Polycom CX300 Desktop Phone...

  • Page 5: Table Of Contents

    Issues When Making Calls on the Phone ......8 Using the Polycom CX300 Phone as an Audio Device ....11 Retrieving Voice Mail Using the Polycom CX300 Phone .
  • Page 6 Deployment Guide for the Polycom CX300 Desktop Phone...

  • Page 7: Deploying Polycom Cx300 Phone Within A Microsoft Office Communications Server 2007 R2 Environment

    No additional device drivers or software are required to use the Polycom CX300 Note desktop phone. To get started, you only have to connect the handset to the Polycom CX300 phone and plug the phone’s USB cable to the computer that is running Microsoft Office Communicator 2007 R2.

  • Page 8: Setting Up The User's System

    Supported Software Microsoft Office Communicator 2007 R2 version 3.5.6907.37 or later must be installed for the Polycom CX300 phone to work correctly. Version 3.5.6907.37 is the Microsoft Office Communicator 2007 R2 hotfix rollup package dated July 2009. If correct version of Microsoft Office Communicator software is not installed on the computer, the phone works only as an audio device and cannot be used as a telephone device.

  • Page 9: Administrative Tasks

    Deploying Polycom CX300 Phone within a Microsoft Office Communications Server 2007 R2 Environment For troubleshooting information about Sign in and Please Upgrade display messages, refer to Administrative Tasks After ensuring that the system and software requirements are in place, it is recommended that you perform the following tasks: •...
  • Page 10 Deployment Guide for the Polycom CX300 Desktop Phone...

  • Page 11: Troubleshooting The Polycom Cx300 Phone

    Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom® CX300 desktop phone in a Microsoft® Office Communications Server 2007 R2 environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

  • Page 12: Issues When Getting Started With The Phone

    Deployment Guide for the Polycom CX300 Desktop Phone Issues When Getting Started With the Phone The phone is not recognized by the computer. Check the following: • • • If the phone still does not recognize the computer it is connected to after you complete the preceding checklist, try to connect the phone to other USB ports on the computer or the USB hubs.
  • Page 13 Another telephone device is connected to the same computer and selected as the default device for Microsoft Office Communicator 2007 R2. The Polycom CX300 phone display will continue to show the Sign in message until it is selected as the default device for Microsoft Office Communicator 2007 R2 or until the other device selected is disconnected.

  • Page 14: Issues When Making Calls On The Phone

    Communicator 2007 R2 is streaming audio through the phone. In computers that are running Windows Vista operating systems, the Polycom CX300 phone display will show audio graphics even if audio has stopped streaming, as long as the audio application is still running.
  • Page 15 Check that the computer that the phone is connected to is not locked. • Sleep mode You cannot use the phone when the computer is in sleep mode. Draft 1 Troubleshooting the Polycom CX300 Phone Using the Polycom CX300 Phone as...
  • Page 16 Problems during a call • • How to Use the Polycom CX300 Phone When Computer is Locked I cannot hear the party I am calling. Check the following: — The phone’s microphone of the party you are calling is set to Mute.

  • Page 17: Using The Polycom Cx300 Phone As An Audio Device

    To check, go to Tools in Microsoft Office Communicator, select Set Up Audio and Video, select the Polycom CX300 phone from the applicable drop-down menus, and then adjust the volume settings. — The speaker and microphone volume settings in the computer’s Windows operating system may be turned too low or to No Sound.

  • Page 18: Retrieving Voice Mail Using The Polycom Cx300 Phone

    Retrieve messages by pressing the 1 button for 1.5 seconds. Languages Supported by the Polycom CX300 Phone The Polycom CX300 phone supports the 38 languages that are supported by Microsoft Office Communicator 2007 R2. Another telephone device is connected to the same computer and selected as the default device for Microsoft Office Communicator.

  • Page 19: How To Use The Polycom Cx300 Phone When Computer Is Locked

    • Changing the Display and Audio Levels You can modify the volume and text display settings of the Polycom CX300 phone through Device Settings. Device Settings can be accessed during the first 10 seconds of the splash screen of the phone display at startup. The “5=settings”...
  • Page 20 Deployment Guide for the Polycom CX300 Desktop Phone Draft 1...

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