Customer Assistance And Information; Customer Satisfaction Procedure - Hummer H2 2010 Owner's Manual

Customer Assistance and
Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to HUMMER. Normally, any concerns with
the sales transaction or the operation of the vehicle will
be resolved by the dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
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STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help,
call the HUMMER Consumer Relations Manager at
1-866-HUMMER6 (486-6376), Customer Assistance
prompt. In Canada, call GM of Canada Customer
Communication Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location
Vehicle delivery date and present mileage
When contacting HUMMER, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.