Troubleshooting Checklist - NBN Fixed Wireless Connection User Manual

Trouble shooting checklist
If any services provided through your NBN connection box stop working,
please check the following:
1. Power Check
• Check the power indicator ( ) on the NBN connection box is illuminated
green and is not flashing.
• Is it plugged in to a power point and is it turned on?
• Do you have power coming into your property?
2. Indoor NBN connection box
Check the 'ODU ' LED indicator light on the NBN connection box.
It should show a steady or blinking green light.
Check the 'STATUS' LED indicator light on the NBN connection box.
It should be blinking green.
Watch the indicators for approximately 60 seconds to ensure they are not changing/
resetting. Note down the colour and state (steady or blinking) of each LED indicator.
3. Outdoor Antenna
Have a look at the Outdoor
Antenna. Can you see any obvious
damage? For example, a fallen
branch could have knocked it out
of alignment.
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NBN User Guide