Frequently Asked Questions - NBN Fixed Wireless Connection User Manual

Frequently asked questions

What if I damage the
equipment?
You are responsible for the NBN
connection box and Outdoor Antenna on
your property, just as you are responsible
for connection equipment for other
services such as power, phone and
gas. If you accidentally damage any of
the equipment or cable, you will need to
contact your service provider for repair
and you may be charged for the repair.
Is the NBN Fixed Wireless
Network safe?
Yes, it is safe. The NBN connection
box has been designed to be installed
and maintained by professional, trained
technicians. The fixed wireless Outdoor
Antenna uses radio waves and operates
within levels that comply with Australian
standards. When working in the vicinity
of the Outdoor Antenna the radio waves
can be disabled by turning off the internal
NBN connection box.
Can I connect other devices to
the unused ports on the NBN
connection box?
Each port on the NBN connection box
is reserved for a different service in case
you choose to use services from more
than one service provider. Ports that
you aren't purchasing services for won't
work. If you connect one of your devices
to an unused NBN connection box port it
will not have access to a service.
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NBN User Guide
What if I want to move the NBN
connection box or Outdoor
Antenna?
If you need to have equipment or cables
relocated, contact your service provider
who can advise you of the cost and also
arrange for a technician to move the
equipment. When considering relocating
NBN equipment or cables you should
bear in mind the following:
• The NBN connection box must
be protected from water, steam or
excessive heat.
• The location of the NBN connection
box must be well ventilated, near a
dedicated power point and easy for
you to check the indicator lights.
• The NBN connection box must be
positioned in a location away from
busy areas and protected from
damage, where there is sufficient
light to see if the device is functioning
correctly.
• The Outdoor Antenna location is
determined by Radio Frequency
performance. It may not be possible
to relocate this to any other position
on site.
• You are responsible for the
relocation cost.
What if I want to renovate my
premises?
If the renovation is changing the physical
shape / structure of your premises, then