Troubleshooting Flowchart - Toshiba Satellite Maintenance Manual

2 Troubleshooting Procedures
2.2

Troubleshooting Flowchart

If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for
determining which troubleshooting procedures to execute. Before performing any
troubleshooting procedures, verify the following:
Ask the user if a password is registered, if it is, ask him or her to enter the password.
Verify with the customer that Toshiba Windows XP/Win7/Linux is installed on the hard
disk. Operating systems that were not preinstalled by Toshiba can cause the computer to
malfunction.
Make sure all optional equipment is removed from the computer.
Satellite/Satellite PRO T230D
Series Maintenance Manual
4