Troubleshooting - X2 Digital Wireless Systems XDS95 User Manual

Troubleshooting

Symptom
No sound
Intermittent sound or
distorted sound
Refer All Servicing to X2
We believe that the XDS95 is one of the most reliable wireless systems that can be made
using current technology, and should provide years of trouble-free use. However, should
problems occur, DO NOT attempt to service the unit yourself. Service on this product
should only be performed by X2. THERE ARE NO USER SERVICEABLE PARTS INSIDE.
Obtaining Repair Service
Before contacting X2, check over all your connections, and make sure you've read the
manual. Your X2 dealer may be able to offer further assistance. If the problem persists, call
X2 at 916-779-1040 and request the customer service department. Talk the problem over
with one of our technicians; if necessary, you will be given a return authorization (RA) num-
ber and instructions on how to return the unit. All units must be shipped prepaid and COD
shipments will not be accepted. For prompt service, indicate the RA number on the ship-
ping label. Tape a note to the top of the unit describing the problem, include your name and
phone number where X2 can contact you if necessary, as well as instructions where you
want the system returned. X2 will pay for 2nd-day shipping back to you on any repair cov-
ered under the terms of this warranty.
Service address for customers in the USA:
X2 Digital Wireless Systems
4630 Beloit Drive, Suite 20
Sacramento, CA 95838
(916) 779-1040
Cause
System not turned on. Improper
connection or improper channel
selection.
Improper source performance.
Improper connection. Multiple
transmitters are set to the
same operating channel.
Transmitter has gone out of
range. Transmitting through
metal wall. Unknown source of
RF in local vicinity.
Solution
Check that the system is powered
on. Check that the transmitter and
receiver are set to the same operat-
ing channel. Check that the receiver
is receiving data. Check that the
source is operating correctly. Check
that the receiver displays audio
level. Check connections.
Check source. Check connections.
Turn your transmitter off. Check to
see if receiver still displays data
being received. If so, locate and
either turn off or switch channels on
extra transmitter. Adjust receiver
positioning closer to transmitter.
Check that other local communica-
tion systems are not interfering with
your performance. They will most
likely be within close proximity to
receiver.
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