Performance Issues - Cisco 3G MicroCell User Manual

Troubleshooting,
Status
If...
Indicator
The 3G status indicator is green
and flashing.
3G
The 3G status indicator is red and
flashing.

Performance Issues

If...
The computer network performance declines.
An AT&T 3G device is unable to access the AT&T 3G
MicroCell™ service.
Approved callers are having trouble accessing your
AT&T 3G MicroCell™ service.
continued
Then...
The unit could be in the midst of the activation process or a
software upgrade.
• While uncommon, it can take up to 60 minutes for your 3G
MicroCell to sync with the AT&T system.
• Ensure you have a GPS Lock.
• You must complete the online activation process – refer to
Step 1: Online Activation on page 8.
• If you completed the online activation process, there could be
network errors preventing activation. You can monitor your activation
progress by visiting att.com/3GMicroCell, go to
MicroCell', login and view the
• Ensure the location address input during the online activation
process matches the physical location of your 3G MicroCell.
• Recycle power (Off/On) on all devices according to the sequence
specified for your configuration option. See Step 2: Configuration
and Powering Up on page 8.
• If these measures fail, contact AT&T Customer Support at
1.800.331.0500
Faults are present on the 3G MicroCell that impact service.
• Contact AT&T Customer Support at
Then...
Traffic across the 3G MicroCell is too heavy.
• Large wireless data and video file downloads may impact overall
network performance.
An error is present on your Approved User List.
• Review your Approved User List by visiting
att.com/3GMicroCell, go to
and confirm that the phone numbers were entered correctly.
The 3G MicroCell can only support four simultaneous callers.
Device Status field.
for assistance.
1.800.331.0500
'Manage your 3G
'Manage your 3G
for assistance.
MicroCell',
15