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PROBLEM OBSERVED
Gas odor during setup
Gas odor before first ignition
Pilot will not ignite, or will not stay lit
Delayed ignition
Burner does not light but pilot
remains on
Burner lights but does not stay lit
while pilot remains on
Burner & pilot light but will not stay
on
Incorrect burner flame
Backfire of burner
Appliance produces unwanted
odors
Logs appear to smoke
Whistle noise from appliance
FG10239-1-0214
TROUBLESHOOTING
POSSIBLE CAUSE
Gas Leak
Gas Leak
No gas to pilot
Thermocouple not hot
Improper pilot flame adjustment
Loose connections on the thermocouple
Faulty pilot or thermocouple
Faulty valve
Low gas pressure
Clogged or dirty burner ports
Blocked orifice
Faulty valve
Low gas pressure
Clogged or dirty burner ports
Blocked orifice
Faulty pilot or thermocouple
Faulty valve
Low gas pressure
Faulty valve
Faulty pilot or thermocouple
Clogged or dirty burner ports
Low gas pressure
Not enough fresh air for pilot
Faulty valve
Faulty pilot or thermocouple
Clogged or dirty burner ports
Remote control overheating
Remote control batteries failing
Incorrect gas supply or pressure
Blocked orifice
Clogged or dirty burner ports
Faulty valve
High altitude
Blocked orifice
Clogged or dirty burner ports
Low gas pressure
Vapors from paint, hair spray, glues, etc.
Initial burn-off of manufacturing chemicals
Vapors from manufacturing chemicals
Logs curing
Air in gas line
Control knob not in fully open position
Spiral gas flex line
CORRECTIVE MEASURE
See "What to do if you smell gas" Pages 4 - 5.
Check all gas connections
See "What to do if you smell gas" Pages 4 - 5.
Check all gas connections
Make sure gas is on, in pilot position
Depress valve knob for at least 1 minute
See Pilot Characteristics - adjust flame
Check gas connections
Replace Safety Pilot
Replace Valve
Check gas supply pressure
Clean burner ports
Check orifice opening
Replace valve
Check gas supply pressure
Clean burner ports
Check orifice opening
Replace safety pilot
Replace valve
Check gas supply pressure
Replace valve
Replace Safety pilot
Clean burner ports
Check gas supply pressure
Open door or window - ventilate
Replace valve
Replace safety pilot
Clean burner ports
Move away from flame
Replace batteries
Check gas supply pressure
Check orifice opening
Clean burner ports
Replace valve
Adjust orifice size for altitude
Check orifice opening
Clean burner ports
Check gas supply pressure
Ventilate room
Ventilate room
Ventilate room
See "Curing of Refractory Logs"
Bleed lines
Open control knob to full position
Replace gas feed line
Page 17
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