Save A Service Call - Solahart Continuous Flow Owner's Manual

Check the items below before making a service call. You will be charged for attending to any condition or
fault, which is not related to manufacture or failure of a part (refer to
page 37).
COLD WATER FROM THE HOT TAP
Close the hot tap, wait 10 seconds and open the hot tap again.
Is the hot tap open enough?
The burners will not light if the flow rate is less than 2.5 L / min
(20L models) or 2.0 L / min (27L models).
Is the water heater plugged in and the power outlet switched
on?
Is power available in the house?
Try using another electrical appliance.
Is the isolation valve in the gas line open?
Is there a gas supply to the rest of the house?
Try lighting another gas appliance.
Has the gas line been purged of air after installation?
Refer to your plumber.
REDUCED HOT WATER FLOW WHEN HEAT EXCHANGER IS COLD
At a cold start-up, i.e. when the water heater has not operated for some time (which is most often first thing
in the morning), the initial flow of hot water may be reduced for a period of 5-10 seconds while the heat
exchanger warms up. This is both an energy and water saving feature of this water heater. Once the
heat exchanger has warmed up the hot water flow will increase and remain at normal flow levels. This
feature will only occur at a cold start-up and not when the heat exchanger is already warm from a recent use
of hot water.
NO WATER FROM THE HOT TAP
No flow of water from the hot tap may indicate a restriction in or failure of the cold water supply to the water
heater. Check for water flow at other taps and that the cold water isolation valve
open.
WATER FLOW FLUCTUATES
More than one or two hot taps (20 litre models) or more than two or three taps (27 litre models) in use at the
same time may cause a decrease in the hot water flow from the taps. This can be evident if the water heater
has been installed as an in-series gas booster to a solar water heater and the solar heated water is at a low
temperature.
Are there more than one or two hot taps (20 litre models) or more than two or three taps (27 litre
models) open, or are appliances such as a dishwasher or washing machine, in use at the same time?
Ensure only one or two hot taps or appliances (20 litre models) or only two or three taps or appliances
(27 litre models) are on at the one time.
Check the flow of the water from one tap, e.g. the shower.
The shower should be adjusted so the hot tap is fully open.

SAVE A SERVICE CALL

11
"Terms of the Solahart Warranty"
(refer to page 23)
on
is fully