Page 2
SEIKO EPSON CORPORATION. All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly appreciate being informed of them.
Page 3
REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
It may also provide additional information that is Provides preventive maintenance procedures and the related to a specific subject, or comment on the results lists of Epson-approved lubricants and adhesives achieved through a previous action. required for servicing the product.
Page 5
Revision Status Revision Issued Date Description Augusut 1,2002 First Release...
The Product has the Standalone Copier function that reproduces photo quality 100 V Model 120 V Model 220-240 V Model copies on the Epson special coated papers without PCs. The use of the latest print Rated voltage (VAC) 220-240 technology mounted on the Product achieves the highest standalone copy speed among the same class of the products.
EPSON Stylus CX3100/3200 Revision A NOTE: The product is Energy Star compliant. 1.1.2.4 Environmental Conditions Temperature NOTE: The holding current to the motors is reduced when the printer has stayed in non-operation status for 5 minutes. Operating 35 °C NOTE: The Scanner lamp is turned off when the Scanner has stayed in non- operation status for 15 minutes.
EPSON Stylus CX3100/3200 Revision A 1.1.2.5 Reliability 1.1.2.7 Weight and Overall Dimensions Total print volume Weight 50,000 pages (A4, Letter) 7.5kg Print head life Overall Dimensions 4000 million dots/nozzle 475 mm x 389 mm x 235 mm (Width x Depth x Height) Scan head NOTE: Neither the rubber feet nor the paper tray is included.
EPSON Stylus CX3100/3200 Revision A 1.2 Media Specifications 1.2.1 Black Ink Cartridge Color Black Print capacity 600 pages (A4, ISO/IEC10561 Letter Pattern at 360 dpi) 1.2.2 Color Ink Cartridge Color Magenta, Cyan and Yellow Print capacity 300 pages (A4, ISO/IEC10561 Letter Pattern at 360 dpi)
EPSON Stylus CX3100/3200. Paper Eject EPSON Stylus CX3100/3200 roughly consists of a printer and a scanner. The Unit mechanism can be divided into the printer and the scanner. The electric circuit includes the Main Board circuit, Power Supply Board circuit, scanner carriage circuit and control panel circuit.
2.1.2 Electric Circuit The scanner consists of the Scanner Carriage Unit comprising the CCD for capturing The electric circuit boards of Stylus CX3100/3200 are as follows: images and the light source for illuminating the document, the Scanner Motor and C497MAIN Board (main circuit board) Timing Belt for moving the scanner carriage unit along the document surface, and the Scan HP Detector for detecting the position of the scanner carriage unit.
Page 16
EPSON Stylus CX3100/3200 Revision A Table 2-1. Functions of Major Elements - C497MAIN Location Name Description • Built-in RAM 10kB, Built-in Flash ROM 256KB C90A20** • 144-pin, LQFP, Driving frequency: 48MHz • Control, image processing C90A20 64Mbit Flash ROM MBM29LV800BC-PFTN or the equivalent •...
EPSON Stylus CX3100/3200 Revision A 3.1 Troubleshooting at Unit Level Identifying the Trouble Table 3-1 "LCD Indication" By following this troubleshooting procedure, when some trouble has occurred, you can easily identify the unit which is the cause of the trouble, from its observation.
Page 19
EPSON Stylus CX3100/3200 Revision A Table 3-1. LCD Indication LCD Indication LED Indication (The upper line shows “Error indication” and the Error Status Restoration Method lower line shows descriptive character strings by Power Error LED scrolling.) Paper out → Load paper in Paper tray and press the Paper out Supply paper and press the Color or B&W copy button.
EPSON Stylus CX3100/3200 Revision A 3.1.1 Printer / Scanner does not operate at all Table 3-2. Observations and Troubleshooting Flowcharts even with power turned on Observation Details Refer to Power is on but not LED does not turn on at all.
EPSON Stylus CX3100/3200 Revision A 3.1.2 Error is detected 3.1.3 Trouble related to Print Start Start Execute test printing Check error contents by LCD (See Table 3-1). Printing was successfully done? Turn power off, unlock CR and move CR with...
Stylus Photo 720 Revision B 3.1.4 Paper feeding is not normally carried out 3.1.5 Operation Panel faulty Start Start Operation Paper is Panel is connected correctly set in properly with ASF? cable? Set paper correctly. Connect correctly Operation panel again. Paper loading roller and PF roller are correctly...
EPSON Stylus CX3100/3200 Revision A 3.2 Troubleshooting for Printer Table 3-3. Printer Errors (continued) Observation Cause Remedy This section describes repair / service of the Printer Mechanism. Listed below are • Select “Load/Eject” from menu and Paper jam When paper is not ejected, execute it.
Page 24
EPSON Stylus CX3100/3200 Revision A Table 3-4. Printer Mechanism Repair Observation Condition Cause Check Point Remedy Faulty pump mechanism When power is turned on, There are foreign matters on Operate the platen drive gear by hand and check Remove foreign matters.
Page 25
EPSON Stylus CX3100/3200 Revision A Table 3-4. Printer Mechanism Repair (continued) Observation Condition Cause Check Point Remedy Faulty carriage operation When power is turned on, There is an obstacle in CR Check with the naked eye whether there is an Remove the obstacle.
Page 26
EPSON Stylus CX3100/3200 Revision A Table 3-4. Printer Mechanism Repair (continued) Observation Condition Cause Check Point Remedy Faulty print Faulty printing occurs at Head surface is dirty. Repeat cleaning and test printing alternately Clean with a swab fixed to a stick.
Page 27
EPSON Stylus CX3100/3200 Revision A Table 3-4. Printer Mechanism Repair (continued) Observation Condition Cause Check Point Remedy Faulty print Vertical line is not Bi-D adjustment has not been Make Bi-D adjustment. Refer to “Adjustment” (p.57) straightly lined. made. White line appears in...
Page 28
EPSON Stylus CX3100/3200 Revision A Table 3-4. Printer Mechanism Repair (continued) Observation Condition Cause Check Point Remedy Faulty paper loading Paper is not loaded. Paper loading roller worn Check whether paper loading roller rotates when Clean the paper loading roller with the paper feeding is not operating.
Page 29
EPSON Stylus CX3100/3200 Revision A Table 3-4. Printer Mechanism Repair (continued) Observation Condition Cause Check Point Remedy Faulty paper ejection Paper is jammed on the Faulty installation of Star Check that Star Wheel Roller is set on paper Remove the jammed paper, set the Star way of paper ejection.
EPSON Stylus CX3100/3200 Revision A 3.3 Troubleshooting for Scanner Table 3-6. Observation of Trouble and Reference for Remedy Reference for Observation Description of Trouble This section describes repair / service for the Scanner mechanism. In troubleshooting, Remedy first the trouble is identified at the unit level based on the observation.
Page 31
EPSON Stylus CX3100/3200 Revision A Table 3-8. Carriage unit does not operate Table 3-9. Carriage operates but error indicated Cause Step Check Point Yes/No Remedy Yes/ Cause Step Check Point Remedy Connector Connector CN11 on main Connect the connector. CN11 on main...
Page 32
EPSON Stylus CX3100/3200 Revision A Table 3-11. Picture can not be read clearly Cause Step Check Point Yes/No Remedy Dirt on mirror Picture can be read Clean fluorescent inside CR unit clearly after mirror is lamp surface. cleaned? Defective CCD...
Page 33
EPSON Stylus CX3100/3200 Revision A 3.4 Troubleshooting for Motors and Sensors Table 3-13. Motor Resistance and Check Point Section Motor Name Location Check Point Resistance Ω ± Printer CR motor CN13 Pin 1 & 3, (Main board) Pin 2 & 4 Ω...
EPSON Stylus CX3100/3200 Revision A 4.1 Overview Disconnect the power cable before disassembling or assembling W A R N I N G This section describes procedures for disassembly and assembly of main components the printer. of the product. Unless otherwise specified, disassembly units or components can be If you need to work on the printer with power applied, strictly reassembled by reversing the disassembly procedure.
EPSON Stylus CX3100/3200 Revision A 4.1.3 Screws Use only recommended tools for disassembling, assembling or C A U T I O N Table 4-2. Screws adjusting the machine. Description Appearance Observe the specified torque when tightening screws. CBP-Tite *x* F/Ni Apply lubricants and adhesive as specified.
EPSON Stylus CX3100/3200 Revision A 4.1.4 Service Dispatch Standard Table 4-3. Check List (continued) Classification Part Check item Check column When this machine is completely repaired and returned to the user, confirm finally according to Check Points in the right list.
EPSON Stylus CX3100/3200 Revision A 4.2 Disassembly Process 4.2.1 Scanner Unit Removal Remove the one screw (CBP-Tite 3x10 F/Zn) securing the FFC Cover to the Middle The flowchart below shows Disassembly Process Housing. NOTE: Screw tightening torque: 0.5 -0.7 Nm...
Page 39
EPSON Stylus CX3100/3200 Revision A Using tweezers or the like, disengage the upper and lower hooks on the Harness NOTE: Screw tightening torque: 0.5-0.7 Nm Fastening Plate which retain the Harness Fastening Plate to the Shield Cover for the Main Board.
EPSON Stylus CX3100/3200 Revision A 4.3 Scanner Unit Disassembly 4.3.1 Hinge Removal Remove the scanner unit. (Refer to “Scanner Unit Removal” on page This section describes the disassembly procedure for the scanner unit. Figure 4-7 Remove the document cover. shows the disassembly procedure flowchart for the scanner unit.
EPSON Stylus CX3100/3200 Revision A 4.3.2 Upper Housing Removal Hook Remove the scanner unit. (Refer to “Scanner Unit Removal” on page Remove the hinge. (See “Hinge Removal” on page Remove the two screws (CCP-Tite 3x8 F/Zb) securing the upper housing to the scanner unit.
EPSON Stylus CX3100/3200 Revision A 4.3.3 Motor Unit Removal CCP-Tite 3x8F/Zn Remove the scanner unit. (Refer to “Scanner Unit Removal” on page Remove the hinge. (See “Hinge Removal” on page Remove the upper housing. (See “Upper Housing Removal” on page Disconnect the motor harness from the lower housing.
EPSON Stylus CX3100/3200 Revision A 4.3.4 CCD Module Removal 4.3.5 Panel Circuit Board Removal Remove the scanner unit. (Refer to “Scanner Unit Removal” on page Remove the scanner unit. (Refer to “Scanner Unit Removal” on page Remove the hinge. (See “Hinge Removal”...
Remove the scanner unit. (Refer to “Scanner Unit Removal” on page This section describes the disassembly procedure for the printer of Stylus CX3100/ Remove the three screws (CBP-Tite 3x10 F/Ni) securing the Front Housing to the 3200. Figure 4-17 below shows the flowchart for disassembly procedure.
Page 45
EPSON Stylus CX3100/3200 Revision A After installing the Middle Housing, remove the Tube Cover once C A U T I O N CBP 3x10 and make certain that the tube is inserted into the Porous Pad properly. Remove the one screw (CBP 3x10) securing the Tube Cover and remove the Tube Cover.
EPSON Stylus CX3100/3200 Revision A 4.4.2 Print Head Removal Set the Tube Holder and install the Tube Cover. Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) C A U T I O N Remove the cartridge covers for the B&W and color cartridges from the Carriage Unit.
Page 47
EPSON Stylus CX3100/3200 Revision A Remove the Print Head. Disconnect the Head FFC from the connector of the Print Head. Installing the Print Head C H E C K P O I N T Set the Head FFC in the holding portion (at C) of the Carriage Unit.
EPSON Stylus CX3100/3200 Revision A 4.4.3 ASF Unit Removal Installing the FFC Holder Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) C H E C K P O I N T Make certain that the Head FFC has been installed properly.
EPSON Stylus CX3100/3200 Revision A 4.4.4 Waste Ink Pad Removal Do not touch the LD Pad or Hopper Pad of the ASF Unit. Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) C A U T I O N Do not reuse any scratched pad.
EPSON Stylus CX3100/3200 Revision A Remove the Waste Ink Pad. 4.4.5 CR Motor Removal Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) Loosen the timing belt by pushing the driven pulley holder at the left end of the printer mechanism and remove the timing belt from the CR Motor pinion.
Page 51
EPSON Stylus CX3100/3200 Revision A Release the motor lead wires from the fastening portion of the Holder Shaft Unit. When installing the CR Motor, pay attention to the following C A U T I O N particulars: Connect the motor lead wires to the connector (CN14) on the Main Board.
EPSON Stylus CX3100/3200 Revision A 4.4.6 Holder Shaft Unit Removal Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) Do not touch the LD Roller. C A U T I O N Ensure that the Head FFC, the CR Motor lead wires and the Remove the ASF Unit.
EPSON Stylus CX3100/3200 Revision A 4.4.7 Front Frame Unit Removal Once the Holder Shaft Unit has been removed or replaced, make Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) A D J U S T M E N T...
EPSON Stylus CX3100/3200 Revision A 4.4.8 Main Board Removal Disconnect the following lead wires from the respective connectors on the Main Board. Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) Power Supply Board: CN5 Remove the ASF Unit. (See “ASF Unit Removal”...
Page 55
EPSON Stylus CX3100/3200 Revision A Once you have replaced the Main Board with a new one, make the Install the Shield Cover on the Main Board so that the USB A D J U S T M E N T...
EPSON Stylus CX3100/3200 Revision A 4.4.9 Power Unit Removal Remove the Middle Housing. (See “Middle Housing Removal” on page 44.) Remove the ASF Unit. (See “ASF Unit Removal” on page Remove the Main Board. (See “Main Board Removal” on page Remove the three screws, namely, one C.B.S.
EPSON Stylus CX3100/3200 Revision A 5.1 Overview This section shows details of each Adjustment Process according to Adjustment Program. Adjustment Information for each Printer Mechanism needs to be set for this product in This Chapter describes the necessary adjustment items and adjustment procedures for order to maintain reliable printing function and print quality for each printer applicable Unit / Parts.
EPSON Stylus CX3100/3200 Revision A 5.1.2 Dedicated Tools 5.2 Adjustment by Adjustment Program Table 5-2 shows the dedicated tools for executing the adjustment items listed above. This machinery is adjusted by using the dedicated adjustment program. Adjusted compensation values are written into EEPROM on the Main Board.
Upon completion of selection of model and destination, the screen as shown in Figure is displayed. Click the [OK] button. While Stylus CX3100/3200 is warming up (Power LED is C H E C K P O I N T blinking), the program can not be executed (communication error occurs).
EPSON Stylus CX3100/3200 Revision A The Adjustment Program has the following buttons. 5.2.3 Destination Setting (EEPROM Initialization) Quit When the Main Board of this machinery has been replaced with a new one, enter the Click the [Quit] button, and a menu screen to select [Quit] or [Next] will be initial setting values in EEPROM with this Adjustment Item.
EPSON Stylus CX3100/3200 Revision A 5.2.4 Head ID Input With this item, you can write the Head ID in EEPROM and check the current set value. This adjustment compensates for the unevenness of ink eject volume and ensure satisfactory print quality. Unless the correct ID is input, unevenness in print density can occur.
EPSON Stylus CX3100/3200 Revision A 5.2.5 Bi-D Adjustment This adjustment corrects the deviation of printing timing for bidirectional printing For Head ID, use the 11-digit character string described in the C A U T I O N which can occur due to variation of assembly precision/component parts of the Printer Print Head.
Page 64
EPSON Stylus CX3100/3200 Revision A Click the item for which the adjustment is to be made and click the [OK] button. When you select “Printing the Bi-D adjustment pattern”, you can print the pattern. When “Checking present Bi-D parameter” is selected, the set value is indicated at the lower center of the screen.
Read 10 digits serial number from manufacture plate on the back of Stylus CX3100/3200 and input it and click the [OK] button. New USB ID is input to Stylus CX3100/3200 is equipped with the USB Interface as standard. As the USB Port EEPROM.
EPSON Stylus CX3100/3200 Revision A 5.2.7 Top Margin Adjustment Select the desired one of the "+", "0" and "-" buttons and press the "OK" button for setting. Select "+" to enlarge the margin or "-" to lessen it. Three levels are By this adjustment, set the value of top margin.
EPSON Stylus CX3100/3200 Revision A 5.2.9 Head Cleaning 5.2.10 Ink Charge You can execute more intensive cleaning than Head Cleaning, which is carried out by When the Head or Printer Mechanism has been replaced, ink is not available in the ink selecting it in the menu on the Operation Panel.
EPSON Stylus CX3100/3200 Revision A 5.2.11 Protection Counter This counter controls total ink eject volume and displays error status if the volume exceeds the set value, displaying the waste ink overflow indication (printer error indication and Error LED blinking.). By selecting this item, you can check or clear the protection counter.
When reading data from EEPROM, the following indication appears. Replace the Main Board and turn on the power to the printer. After confirming that Stylus CX3100/3200 has finished warming up, press the [OK] button. Press the [Cancel] button to discontinue backup.
EPSON Stylus CX3100/3200 Revision A 5.2.14 EEPROM Data With this function, even in error status, you can check the data in EEPROM or write data in it by directly designating addresses in EEPROM. (But if the CPU of the Main Logic Circuit, I/F Receiver, RAM or EEPROM is broken down, this function can not be used.)
C A U T I O N following actions: The firmware for Stylus CX3100/3200 is stored in flash ROM on the C497MAIN Change the underlined model name indicated below in Board. Therefore, firmware can be reinstalled by uploading it from the personal “C497_Bessho.inf”, which is contained in the same holder as...
Page 73
Upon successful completion of firmware transfer, the window as shown below Firmware is available in the Motorola format (with the extension will be displayed on the EFlash3 screen. The power to Stylus CX3100/3200 will C A U T I O N as *.MOT).
EPSON Stylus CX3100/3200 Revision A 6.1 Overview 6.1.2 Maintenance of the Scanner 6.1.2.1 Lubrication Points of the Scanner (TBD) This section describes maintenance work to maintain the functions and performance of this product. When any part of the CR Unit of the scanner has been replaced or the sound of carriage moving is loud, lubrication is necessary.
EPSON Stylus CX3100/3200 Revision A 6.1.3 Maintenance of the Printer 6.1.3.3 Lubrication Points of the Printer The kinds and volume of the oils and grease for lubrication of the Printer are If print irregularity (dot missing, white line, etc.) has occurred or the printer indicates determined based on factory evaluation.
Page 77
EPSON Stylus CX3100/3200 Revision A Table 6-4. Designated Lubrication Points (continued) Table 6-4. Designated Lubrication Points Lubrication Points / Lubrication Points / Figure Precautions Figure Precautions Amount of Application Amount of Application Lubrication Points • Apply the grease after replacement Lubrication Points •...
Page 78
EPSON Stylus CX3100/3200 Revision A G-58 30 mm G-58 Figure 6-2. Lubrication Points of the Printer 1 Figure 6-4. Lubrication Points of the Printer 3 20 mm G-58 Figure 6-3. Lubrication Points of the Printer 2 G-58 Figure 6-5. Lubrication Points of the Printer 4...
Page 79
EPSON Stylus CX3100/3200 Revision A G-46 G-58 G-46 Figure 6-8. Lubrication Points of the Printer 7 Figure 6-6. Lubrication Points of the Printer 5 G-58 Figure 6-7. Lubrication Points of the Printer 6 Maintenance Overview...
EPSON Stylus CX3100/3200 Revision A 7.3 Electric Circuit Diagrams This section shows electric circuit diagrams of Stylus CX3100/3200. The electric circuits of Stylus CX3100/3200 are provided on the following circuit boards: C497MAIN Board Printer circuit B110MAIN Board Scanner circuit C497PSB Board...