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Moxa Technologies VPort 2310 User Manual

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MOXA VPort 2310 Video Server
User's Manual
First Edition, January 2005
Moxa Networking Co., Ltd.
Tel:
+886-2-2910-1230
Fax:
+886-2-2910-1231
Web: www.moxa.com
MOXA Technical Support
Worldwide:
The Americas
support@moxanet.com
support@moxa.com

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  • Page 1 MOXA VPort 2310 Video Server User’s Manual First Edition, January 2005 Moxa Networking Co., Ltd. Tel: +886-2-2910-1230 Fax: +886-2-2910-1231 Web: www.moxa.com MOXA Technical Support Worldwide: support@moxanet.com The Americas support@moxa.com...

  • Page 2: Copyright Notice

    VPort 2310 User’s Manual The software described in this manual is furnished under a license agreement and may be used only in accordance with the terms of that agreement. Copyright Notice Copyright  2005 Moxa Neworking Co., Ltd. All rights reserved.
  • Page 3 Before using your VPort 2310, please pay close attention to the following items: After opening the VPort 2310 box, compare the contents of the box with the Package Checklist in Chapter 1. Notify your sales representative if any of the items is missing or damaged.

  • Page 4: Table Of Contents

    Assigning the IP Address Manually ................2-5 Mounting VPort 2310 ......................2-5 Panel Mounting......................2-5 DIN-Rail Mounting ...................... 2-5 Chapter 3 Accessing VPort 2310 for the First Time ...........3-1 Accessing VPort 2310......................3-2 Opening Your Browser....................3-2 Authentication ......................3-2 Installing the Plug-in Application................. 3-3 Functions Featured on VPort’s Homepage................
  • Page 5 Factory default......................4-23 System Configuration Via FTP ....................4-23 CONFIG.INI....................... 4-23 System Configuration Via Telnet ................... 4-29 Telnet Commands....................... 4-29 System core debugging....................4-29 Monitoring changes to digital input status..............4-30 Stop information dumping..................4-30 Query status of digital inputs ..................4-30 Set digital outputs .......................
  • Page 6 Video configuration URL ....................... A-4 Image quality configuration URL ................... A-5 Camera configuration URL..................... A-5 Camera preset configuration URL ..................A-5 Camera custom command configuration URL ............... A-5 Custom camera configuration URL ..................A-6 Application configuration URL ....................A-6 Homepage layout configuration URL..................A-7 DDNS &...

  • Page 7: Chapter 1 Introduction

    Introduction Chapter 1 VPort 2310 is a high-performance networking video server. In addition to meeting the basic needs of video feed, many advanced features are included to help you set up surveillance or web attraction applications. VPort 2310 is designed to provide stability, robustness, ease-of-use, and flexibility.

  • Page 8: Overview

    (DSP) and 10/100 Mbps Ethernet connectivity, VPort 2310 can digitize any analog video source and distribute these digital images over an IP network, turning your CCTV system into a “Video over IP” Network System INSTANTLY. In addition, VPort 2310 also provides synchronized Video/Audio output due to the adoption of MPEG4 technology, giving the user a more realistic video/audio surveillance system.

  • Page 9: Package Checklist

    NOTE: Notify your sales representative if any of the above items is missing or damaged. Product Features VPort 2310 products have the following features: ! Compact size, 1-ch MPEG4 Video Server ! 1 BNC video input and 1 RCA Audio Input...

  • Page 10: Typical Application

    VPort 2310 User’s Manual Introduction Typical Application Audio Audio http://192.168.4.100 http://192.168.4.100 TCP/IP TCP/IP Analog Analog IP: 192.168.4.100 IP: 192.168.4.100 Camera Camera Server Server DI/ DO DI/ DO Product Description Front Panel VIDEO AUDIO BNC video input The BNC video input is a 75 Ohm video port for connecting an external camera. To ensure that the correct video modulation type is detected, cameras should be connected and powered on before the VPort is powered on.

  • Page 11: Rear Panel

    Network and Status LEDs Each time the Video Server starts up, it performs a Power-On-Self-Test (POST) to examine each hardware module. VPort 2310 Video Server has 3 LEDs: 1. NETWORK: detects the network’s Tx/Rx status 2. CONNECT: checks if the Video Server alive or not 3.
  • Page 12 Digital Input/Relay Output VPort 2310 Video Server provides one digital input and one relay output. The Digital Input’s “+” pin and “-” pin can be connected to an external sensor to monitor the voltage according to the programmed scripts in configuration (see the “Command Script for DI/DO &...

  • Page 13: Reset Button

    VPort 2310 User’s Manual Introduction Reset Button A recessed RESET button is provided for restoring the system to the factory default settings. When the system fails to install properly, or operates abnormally, use the wrench included in the package to reset the system back to its original status. The procedure is as follows: Step 1: Insert the wrench into the hole to press down on the reset button, which is located about 1.5 cm inside the surface of the casing.

  • Page 14: Chapter 2 Getting Started

    Getting Started Chapter 2 This chapter includes information about how to install a VPort 2310 Video Server. The following topics are covered: Before Getting Started Hardware Installation Assigning an IP Address DHCP Server Environment " Non-DHCP Server Environment " Assinging the IP Address Manually "...

  • Page 15: Before Getting Started

    Assigning an IP Address DHCP Server Environment In this case, the IP address of VPort 2310 is assigned by a DHCP Server. Use the DHCP Server’s IP address table, or use the MOXA IP Reporter utility to determine the IP address that was...
  • Page 16 VPort 2310 User’s Manual Getting Started NOTE After powering on the VPort 2310, wait a few seconds for the POST (Power On Self Test) to run. The IP address will be assigned when the CONNECT LED is lit. Using IP Reporter Run IPReporter.exe to search for the VPort.

  • Page 17: Non-Dhcp Server Environment

    VPort’s IP address and other settings when the VPort’s homepage opens. Non-DHCP Server Environment If your VPort 2310 is connected to a network that does not have a DHCP server, then you will need to configure the IP address manually. There are two ways to access the server: If one VPort 2310 is connected to the network, open your web browser and type the default IP address in the browser’s address box.

  • Page 18: Assigning The Ip Address Manually

    Mounting VPort 2310 Panel Mounting The VPort 2310 Video Server can be mounted directly to the wall using 2 screws with diameter larger than 7 mm. DIN-Rail Mounting A 35 mm DIN-Rail mounting option—the DK-35 DIN-Rail mounting kit—can be ordered from...

  • Page 19: Accessing Vport 2310 For The First Time

    Accessing VPort 2310 for the First Time Chapter 3 This chapter includes information about how to access VPort 2310 Video Server for the first time. The following topics are covered: Accessing VPort 2310 Opening Your Browser " Authentication " Installing the Plug-in Application "...

  • Page 20: Accessing Vport 2310

    VPort 2310 User’s Manual Accessing VPort 2310 Video Server for the First Time Accessing VPort 2310 Opening Your Browser Open your browser, type the VPort’s IP address in the Address box, and then press Enter. Authentication After opening your browser and typing the VPort’s IP address, you will be requested to enter the User name and the Password.

  • Page 21: Installing The Plug-In Application

    Accessing VPort 2310 Video Server for the First Time NOTE The MAC address is located on the VPort 2310’s back panel. It is also shown in the IP Reporter window after the VPort has been located. Installing the Plug-in Application If you access the VPort for the first time via a browser that supports server push (e.g., Netscape),...

  • Page 22: Functions Featured On Vport's Homepage

    Commands Logo and Host Name The default logo is Moxa’s logo, and the host name is VPort 2310 Video Server. For customized usage, the administrator can change the layout of the homepage from the Homepage Layout page. Camera Image View The assigned caption and system date/time will be displayed in the banner above the image window.

  • Page 23: Relay Output Control

    Accessing VPort 2310 Video Server for the First Time Relay Output Control VPort 2310 Video Server has 1 DI/DO for external devices, such as sensors and alarms. If external devices are attached to the digital output, administrators or permitted users can click on Open to short the Common and Normal Open pins of the digital output, or click on Close to short the Common and Normal Close pins of the digital output.
  • Page 24 VPort 2310 User’s Manual Accessing VPort 2310 Video Server for the First Time selected protocol will be recorded in the user's PC and will be used for the next connection. If the network environment is changed, or you want to refresh the web browser, manually...

  • Page 25: Chapter 4 System Configuration

    System Configuration Chapter 4 After installing the hardware, the next task required is to configure VPort 2310’s settings.You may use one of three configuration methods: via web access, via FTP, and via Telnet. This chapter includes the following sections: System Configuration Via Web Access System "...

  • Page 26: System Configuration Via Web Access

    Commands,” for advanced functions. Five types of configuration are involved in configuring the system: Since VPort 2310 Video Server is a networked video server, administrators should configure Security, Network, Video, and DDNS & UPnP. To support PTZ camera control, administrators should configure Camera Control.

  • Page 27: Date And Time

    VPort 2310 User’s Manual System Configuration Date and Time The default setting for Date and Time is Keep current date and time. You may also choose from one of the following date and time configuration options: 1. The easiest way to adjust the date and time is to make the VPort Sync with computer time.

  • Page 28: Security

    I/O access or Camera control. Click on Add to insert the entry. The VPort 2310 Video Server has a total of 20 user accounts. Each user can be given an independent access right to the external I/O and camera control.

  • Page 29: Network

    In this case, the installation process will be run again when the system reboots (i.e., when you save system configuration or re-power on the VPort). The IP address of VPort 2310 may be changed if the VPort is in a DHCP Server environment. This is the default setting of VPort 2310 Video Server.
  • Page 30 SMTP VPort 2310 Video Server not only plays the role of server, but also actively connects to outside servers to send alarm messages or snapshots. If the administrator has set up some applications in either event mode or sequential mode, the VPort will send out snapshots once these conditions occur.

  • Page 31: Audio Control

    VPort 2310 User’s Manual System Configuration NOTE Whenever the system reboots, a system log will be sent out via email or FTP to show the login status of VPort. The system log will be sent to the Sender email address if the SMTP server settings are correct.

  • Page 32: Ddns & Upnp

    Chapter 2). DDNS & UPnP Two tools are available for administrators to link conveniently to VPort 2310. The first tool is DDNS (Dynamic Domain Name System), a combination of DHCP, DNS, and client registration, all working together. DDNS allows administrators to alias VPort’s dynamic IP address to a static hostname in any of the domains provided by the DDNS service providers listed in VPort’s...

  • Page 33: Video

    VPort 2310 User’s Manual System Configuration Step 3: Key in the Host Name you applied for linking to VPort. Step 4: Key in the Username/E-mail and Password/Key to enable the service from the DDNS service provider (based on the rules of DDNS websites).

  • Page 34: Maximum Frame Rate

    VPort 2310 User’s Manual System Configuration Size There are 5 options for selecting image sizes: Video Size (unit: pixels) NTSC Half 176 × 112 176 × 112 Half × 2 352 × 240 352 × 288 352 × 240 352 × 288 Standard Standard ×...
  • Page 35 VPort 2310 User’s Manual System Configuration NOTE The default video quality control setting is Fixed bit rate at 384 Kbps. At this bandwidth, the image quality is good under most conditions if the FPS is near 30 and the video size is normal.

  • Page 36: Motion Detection

    VPort’s IP address. Motion Detection Three areas can be selected for configuring VPort 2310’s VMD (video motion detection) function. The VMD alarm will only be triggered when the VMD conditions in these 3 specific areas are met.
  • Page 37 VPort 2310 User’s Manual System Configuration that it fits the desired VMD area. Step 3: Use Window Name to assign a name to this VMD window (refer to the Trigger Condition in the Configuration/Application page). Step 4: Set up the Sensitivity and Percentage parameters by moving the percentage cursor.

  • Page 38: Application

    Administrators can use combinations of options on the application web page to perform various useful security applications. To set up the applications that VPort 2310 Video Server provides, take the following steps to setup the applications. 4-14...
  • Page 39 VPort 2310 User’s Manual System Configuration Step 1: ○All the time except for the above schedule Choose the operation ○Weekly schedule period □Sun □Mon □Tue □Wed □Thu □Fri □Sat snapshot begin 00:00:00 [hh:mm:ss] snapshot end 00:00:00 [hh:mm:ss] Step 2: □ Event operation □...

  • Page 40: Weekly Schedule

    VPort 2310 User’s Manual System Configuration Weekly schedule The Weekly schedule is provided for daily security applications. Administrators can select any weekday from Monday to Friday with the daily schedule set from 9 am to 6 pm when no one is available to perform event checking.

  • Page 41: Camera Control

    Reset output option, and then click on Save to reset the digital output status. Sequential Mode With this feature, VPort 2310 Video Server can upload snapshots periodically to an external E-mail or FTP server as a live video source. The interval can be set to anywhere from a tenth of a second to several hours, with Snapshot every □...

  • Page 42: Interface Mode

    Administrators can use the Preset Position function to set up the behavior of the PTZ camera in advance, and then users with the camera control privilege can directly move the camera’s lens to the preset position without the need to control the pan, tilt, and zoom buttons on VPort 2310’s homepage.
  • Page 43 System Configuration Custom commands VPort 2310 Video Server provides 5 custom commands in addition to the general pan, tilt, zoom, and preset functions. Administrators can click on Custom Command to configure, and refer to the manual enclosed with the attached PTZ camera to set up frequently-used functions. The Command should be entered in ASCII format.
  • Page 44 VPort 2310 User’s Manual System Configuration Custom Camera Settings If the PTZ camera’s driver is not in the list, the administrator can select the custom camera from the Select Camera driver menu to program the PTZ camera with ASCII code. A custom camera window will pop up when the Setting for Custom Camera button is clicked.

  • Page 45: Homepage Layout

    VPort 2310 User’s Manual System Configuration Homepage Layout VPort 2310 Video Server allows administrators to customize the layout of the Video Server’s homepage. Logo figure Select the blank option to hide the logo that appears in the upper-left corner of the homepage.

  • Page 46: View Log File

    The system log contains useful information, including current system configuration and activity history with timestamp for tracking. View parameters Clicking on “View parameters” allows you to view all system parameters, which are listed by category. The content is the same as VPort 2310 Video Server’s CONFIG.INI file. 4-22...

  • Page 47: Factory Default

    System Configuration Via FTP CONFIG.INI FTP can be used to configure VPort 2310 Video Server much more quickly than configuring from web browser, particularly when configuring multiple Video Servers. To configure a Video Server via FTP, first download the parameter file, CONFIG.INI, customize each field, and then upload the file to the Video Server to install the new settings.
  • Page 48 VPort 2310 User’s Manual System Configuration of the field, and the bold italic characters are the options for the field. Video Server Initial Configuration file [SYSTEM] <reset system> or NO <host name> VPort 2310 Video Server string with maximum of 40 characters <serial number>...
  • Page 49 VPort 2310 User’s Manual System Configuration (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) <language> Current Language, read-only <ptzenabled> read-only <NTP Update Interval> 0-Hourly, 1-daily, 2-weekly, 3-monthly [LAYOUT] <font color> 0-black, 1-white, 2-green, 3-maroon, 4- olive, 5-navy, 6-purple, 7-gray, 8-yellow, <background color>...
  • Page 50 VPort 2310 User’s Manual System Configuration <subnet mask> 255.255.255.0 standard IP format <gateway ip> 0.0.0.0 standard IP format <primary name server> 0.0.0.0 standard IP format <secondary name server> 0.0.0.0 standard IP format <ntp enabled> or YES <network timing server> IP address or domain name <smtp mail server>...
  • Page 51 VPort 2310 User’s Manual System Configuration string with maximum of 14 characters <backup ftp init path> string with maximum of 40 characters <backup ftp passive> or YES <http server port> or 1024 to 65535 <control channel port> 5001 1024 to 65535 <audio channel port>...
  • Page 52 VPort 2310 User’s Manual System Configuration between 5 and –5 <contrast> between 5 and –5 <hue> between 5 and –5 <saturation> between 5 and –5 <rate control> or NO <bit rate> 384K values:64k, 128k, 256k, 384k, 512k, 768k, 1000k, 1200k <frame rate>...

  • Page 53: System Configuration Via Telnet

    VPort 2310 User’s Manual System Configuration string with maximum of 60 characters DOWN string with maximum of 60 characters LEFT string with maximum of 60 characters RIGHT string with maximum of 60 characters TELESCOPE string with maximum of 60 characters...

  • Page 54: Monitoring Changes To Digital Input Status

    VPort 2310 User’s Manual System Configuration status is not recorded. Administrators can type the “debug” command to examine in-depth core debugging information. This causes Video Server to start dumping the detailed debugging information while the system is running. This is useful for examining if any errors have occurred when the system operates abnormally.

  • Page 55: Chapter 5 Advanced Applications

    Advanced Applications Chapter 5 This chapter will introduce more advanced applications. The following topics are covered in this chapter: Capturing Up-to-date Still Images Getting snapshot via URL " Getting snapshot via FTP " Video Embedded in Customers’ Homepage Download Event-triggered Snapshots Getting triggered snapshots via URL "...

  • Page 56: Capturing Up-To-Date Still Images

    VPort 2310 User’s Manual Advanced Applications Capturing Up-to-date Still Images Getting snapshot via URL Administrators and users can use a specific URL to capture the current still image. http://<IP of Video Server>/cgi-bin/video.jpg Getting snapshot via FTP Administrators and users can log in to the Video Server FTP daemon to download the refreshed JPEG image named video.jpg.

  • Page 57: Download Event-Triggered Snapshots

    VPort 2310 User’s Manual Advanced Applications Download Event-triggered Snapshots There are three video image files for the video channel of three stages: pre-alarm, the moment when triggered, and post-alarm. Only the snapshots captured by the last event are preserved. Administrator and users can use FTP or URL to get the saved snapshots. They can also be browsed from the application page under system configuration.

  • Page 58: Url Commands For Di/Do & Camera's Actions Setting

    VPort 2310 User’s Manual Advanced Applications URL Commands for DI/DO & Camera’s Actions Setting Query status of digital inputs /setup/getdi.cgi Video Server will return status of four digital inputs in one line. Drive digital outputs /setup/setdo.cgi?do=<state> Where state is H, L. H means NC connected with COMMON and L means NO connected with COMMON.

  • Page 59: Sending Commands To Devices Attached To The Com Port

    VPort 2310 User’s Manual Advanced Applications Sending commands to devices attached to the COM port This URL applies to the attached serial port device including supported PTZ cameras or non-supported custom camera. Note that the serial port settings of custom cameras must be correctly defined in advance.

  • Page 60: Upgrading System Firmware

    Upgrading System Firmware Chapter 6 Customers can check the appropriate product page on Moxa’s website to download the latest firmware. Only administrators can upgrade the system firmware of Video Server. The following topics are covered in this chapter: Using Upgrade Wizard to Upgrade Firmware Using FTP to Upgrade Firmware...

  • Page 61: Using Upgrade Wizard To Upgrade Firmware

    VPort 2310 User’s Manual Upgrading System Firmware Using Upgrade Wizard to Upgrade Firmware Step 1: Run the Upgrade Wizard (.exe) included in the product CD Step 2: Type the web address of the Video Server whose firmware you want to upgrade, and then type the administrator password.

  • Page 62: Using Ftp To Upgrade Firmware

    Upgrading System Firmware NOTE The power supply of VPort 2310 Video Server should not be turned off when the Upgrade Wizard is upgrading the firmware. Otherwise, the firmware upgrade will fail, and you will need to return the video server to Moxa for repair.

  • Page 63: Chapter 7 Troubleshooting

    Troubleshooting Chapter 7 This chapter describes some problems that might occur during installation or operation, and provides the basic solutions to those problems. The following topics are covered in this chapter: Power On Self Test (POST) Frequently Asked Questions...

  • Page 64: Power On Self Test (Post)

    VPort 2310 User’s Manual Troubleshooting Power On Self Test (POST) After the power has been turned on, Video Server will perform a self-diagnostic to detect any possible hardware defects. The status LEDs will blink during the POST, and will keep blinking until the POST has finished, or a fatal error is detected.
  • Page 65 VPort 2310 User’s Manual Troubleshooting Q: What is the plug-in for? A: The plug-in provided by Video Server is used to display motion pictures on versions of Internet Explorer that do not support server push technology. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered.
  • Page 66 VPort 2310 User’s Manual Troubleshooting Q: How can I keep the Video Server as private as possible? A: The Video Server is designed for surveillance purposes and has many flexible interfaces. The user authentication and special confirmation in installation can keep the Video Server from unauthorized access.

  • Page 67: Appendix A Url Commands Of Video Server

    URL Commands of Video Server Appendix A Video Server can be easily integrated with existing websites or web control applications using convenient URLs. This section lists the commands in URL format corresponding to the basic functions of Video Server. Some RFC standards related to HTML may be a good reference for implementation of the customized homepage.

  • Page 68: System Resource Url

    VPort 2310 User’s Manual URL Commands of Video Server System Resource URL Some images are used on the homepage when the homepage layout is in image mode. Administrators may use the following links to show the images saved on Video Server on another page.

  • Page 69: Network Configuration Url

    VPort 2310 User’s Manual URL Commands of Video Server Network configuration URL URL: /setup/network.cgi Name Value Description reset enable installation at next boot disable installation at next boot <IP address> Video Server's IP address subnet <IP address> subnet mask router <IP address>w...

  • Page 70: Video Configuration Url

    VPort 2310 User’s Manual URL Commands of Video Server Video configuration URL URL: /setup/video.cgi Name Value Description text <text string shorter than 15 characters> enclose caption color set encoder to monochrome <other than B/W> set encoder to color size half...

  • Page 71: Image Quality Configuration Url

    VPort 2310 User’s Manual URL Commands of Video Server Image quality configuration URL URL: /setup/image.cgi Name Value Description brightness <-5 ~ 5> adjust brightness of image contrast <-5 ~ 5> adjust contrast of image <-5 ~ 5> adjust hue of image saturation <-5 ~ 5>...

  • Page 72: Custom Camera Configuration Url

    VPort 2310 User’s Manual URL Commands of Video Server Custom camera configuration URL URL: /setup/custom.cgi Name Value Description baud <integer> set baud rate of COM data <integer> set data bits of COM stop set 1 stop bit of COM 2 <other than 1>...

  • Page 73: Homepage Layout Configuration Url

    VPort 2310 User’s Manual URL Commands of Video Server Homepage layout configuration URL URL: /setup/layout.cgi Name Value Description cuslogo blank hide logo use default logo use image from URL logourl <text string shorter than 80 characters> URL of image for logo linkurl <text string shorter than 80 characters>...
  • Page 74 Settings of Supported PTZ Cameras Appendix B Since the COM port settings can be adjusted to other than the default settings, check the correct default settings for the attached camera. Camera model Baud rate Data bits Stop bit Parity bit Sony VISCA 9600 None...

  • Page 75: Appendix C Camera Control Cable

    Camera Control Cable Appendix C The included cable can be used to control motorized cameras of desktop types from Sony and Canon. The pin assignment is illustrated in the following chart. To control cameras of another brand, check the user’s manual of the motorized camera to see if the pin assignment of the control cable is appropriate.

  • Page 76: Appendix D Time Zone Table

    Time Zone Table Appendix D The hour offsets for different time zones are shown below. You will need this information when setting the time zone in automatic date/time synchronization. GMT stands for Greenwich Mean Time, which is the global time that all time zones are measured from. (GMT-12:00) International Date Line West (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii...
  • Page 77 VPort 2310 User’s Manual Time Zone Table (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius (GMT+02:00) Jerusalem (GMT+03:00) Baghdad (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+03:30) Tehran (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan...

  • Page 78: Technical Specifications

    Technical Specifications Appendix E Technology Video Inputs (BNC) Audio Inputs (RCA) 1 mono (24 Kbps wideband audio coding) NTSC/PAL Auto-sensing Network Protocols TCP, UDP, HTTP, SMTP, FTP, Telnet, NTP, DNS, DDNS, DHCP, UPnP Ethernet Auto-sensing 10/100 Mbps Video Video Compression MPEG4 Video Resolution NTSC:...

  • Page 79: Appendix E Technical Specifications

    VPort 2310 User’s Manual Technical Specifications Mechanical Dimensions (W x D x H ) 72.25 x 106 x 50 mm Weight 420 g Installation DIN-Rail Mounting, Wall Mounting Power Requirements Input 6-15 VDC min.15W Consumption near 4.2W Environmental Operating Temperature 0 to 60°C (32 to 140°F)

  • Page 80: Appendix F Service Information

    Service Information Appendix F This appendix shows you how to contact Moxa for information about this and other products, and how to report problems. In this appendix, we cover the following topics. MOXA Internet Services Problem Report Form Product Return Procedure...

  • Page 81: Moxa Internet Services

    VPort 2310 User’s Manual Service Information MOXA Internet Services Customer satisfaction is our number one concern, and to ensure that customers receive the full benefit of our products, Moxa Internet Services has been set up to provide technical support, driver updates, product information, and user’s manual updates.

  • Page 82: Problem Report Form

    Fax: Email: Date: 1. Moxa Product: & VPort 2310 2. Serial Number: _________________ Problem Description: Please describe the symptoms of the problem as clearly as possible, including any error messages you see. A clearly written description of the problem will allow us to reproduce the symptoms, and...

  • Page 83: Product Return Procedure

    VPort 2310 User’s Manual Service Information Product Return Procedure For product repair, exchange, or refund, the customer must: ' Provide evidence of original purchase. ' Obtain a Product Return Agreement (PRA) from the sales representative or dealer. ' Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time.

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