Troubleshooting - Scan Antenna Thuraya IP Product Manual And User Manual

Product Manual and User Guide – ThurayaIP Active Antenna

9. Troubleshooting

Problem
No signal strength (0% - no bars)
LED is not ON when running on battery
LED is not ON when running on charger
LED is not ON when running on DC-feeder
LED is flashing
Signal strength is OK, but the terminal never
acquires a connection
When the antenna is connected, the
ThurayaIP reboots, and the connection is
temporarily lost
Even with the antenna connected, the signal
strength seems unstable
Version B 20. september 2010
SCAN Antenna A/S –
Solution
Check that power is available to the antenna,
LED should be ON.
Check that the antenna is pointing towards
the satellite.
If problem persists, restart the ThurayaIP.
Antenna has no power. Check that power
switch is ON. Battery may be discharged.
Recharge or replace battery.
Antenna has no power. Check AC supply to
charger.
Antenna has no power. Check DC power
supply.
Battery is charging. Normal behaviour.
Check that the coax cables are of the correct
type and length. The coax cables may not be
shortened, only replaced with other types.
Please consult the cable guide.
This is normal behaviour. To avoid this,
connect the antenna before turning on the
ThurayaIP.
This is normal. Especially during acquisition,
the signal strength varies a lot.
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