HP 2000fc Specification Sheet page 15

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
eSupport eSupport eSupport eSupport
Customer Technical Customer Technical
Customer Technical Customer Technical
Training Training Training Training
HP Services Awards HP Services Awards HP Services Awards HP Services Awards
Additional Services Additional Services Additional Services Additional Services
Information Information Information Information
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal Support Portal Support Portal Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit: http://www.hp.com/support
Remote Support Technology (RST)-HP Remote Support Pack
Taking a more proactive approach to IT support, the HP Remote Support pack plug-in module easily
integrates with HP Systems Insight Manager to provide a powerful, unified "single pane of glass" solution
for onsite and remote management.
HP Remote Support Pack enhances HP Systems Insight Manager with intelligent event diagnosis plus the
automatic submission of hardware event notifications securely to HP support, including acknowledgment
and status returns. It adds remote configuration collections to allow the delivery of assessment and
proactive services for your SAN storage and HP-UX environments.
Consider education as an integral part of your strategy to get the best return on investment for your HP
storage solution. HP offers a variety of training courses on storage software, networking, archiving and
disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led
courses at one of our 80 training centers worldwide to on-site training customized to your needs or
online. www.hp.com/learn/storage
HP Services continues to be recognized for service and support excellence by customers, partners,
industry organizations and publications around the world. Recent honors and award reflect our services
team's dedications, technical expertise, professionalism and uncompromising commitment to customer
satisfaction. For a list of all our awards, please visit
0-0-225-121.html.
For more information about HP Care Pack Services for Storage, please visit:
http://www.hp.com/hps/storage
If you have specific questions, contact your local HP representative. Contact information for a
representative in your area can be found at "Contact HP"
DA - 13187 EMEA — Version 2 — February 10, 2009
HP StorageWorks 2000fc G2 Modular Smart Array HP StorageWorks 2000fc G2 Modular Smart Array HP StorageWorks 2000fc G2 Modular Smart Array HP StorageWorks 2000fc G2 Modular Smart Array
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