HP 2000fc Specification Sheet page 13

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty Warranty Warranty Warranty
HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage. HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage. HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage. HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.
Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-to-buy, easy-to-use portfolio of
packaged services covering your lifecycle needs. You can rely on our highly skilled, HP certified professionals to offer a breadth of
expertise across leading storage technologies, and work side by side with you for optimal results. Push services beyond expectations
and choose support that meets the changing needs of your business with the same reliability, scalability and flexibility you demand of
your storage.
Protect your business beyond the warranty Protect your business beyond the warranty Protect your business beyond the warranty Protect your business beyond the warranty
Standard warranty protects against product defects and some causes of downtime. HP Care Pack Services helps you proactively
guard against unplanned downtime which can reduce your productivity and profitability. By using a standard approach to warranty
uplifts, such as HP Care Pack Services, customers can be more sure of consistency of operations for both mission-critical and
standard business computing.
Extending warranties with HP Care Pack Services
The key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care Pack Services. This portfolio of
predefined packages, extending across the entire IT lifecycle, offering consulting, education, technical support, optimization, risk
assessment, and more. It's entirely flexible allowing customers to extend the cover to the precise level of support required. Customer's
standard hardware warranty, for example, can be upgraded to next-business-day response, to same-day coverage, or even to a
committed six-hour call-to-repair service available 24 hours every day of the week.
Provide consistent, predictable levels of support across your entire department or business
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Are available whenever and wherever you do business
For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Choose the support
levels that meet your business requirements, from basic to mission-critical.
NOTE: NOTE: NOTE: Care Pack Services availability may vary by product and country. NOTE:
Three-year limited warranty
Three years parts exchange
Next Business day delivery
Enclosures, Hard drives, and Options for the MSA2000fc carry their own warranty. Refer to HP's Limited
Warranty Statement for more information.
The MSA2000fc has been designed with customer self repairable parts to minimize repair time and
provide greater flexibility in performing defective parts replacement. Please refer to HP's limited warranty
Statement and parts replacement instructions for further details.
http://h18006.www1.hp.com/products/storageworks/warranty.html
Products included in various Kits carry their own individual warranties.
NOTE: The warranty of the hard drive options purchased with the MSA2000fc product is different for NOTE: NOTE: NOTE:
SAS hard drives versus SATA hard drives. SAS hard drive options have a three year warranty and SATA
hard drives options have a one year warranty.
DA - 13187 EMEA — Version 2 — February 10, 2009
HP StorageWorks 2000fc G2 Modular Smart Array HP StorageWorks 2000fc G2 Modular Smart Array HP StorageWorks 2000fc G2 Modular Smart Array HP StorageWorks 2000fc G2 Modular Smart Array
http://www.hp.com/hps/storage
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