Service And Support, Hp Care Pack, And Warranty Information - HP StorageWorks SB40c Specification

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty
Service and Support
Protected by HP Services and a worldwide network of HP Authorized Channel Partners. Three-
year parts, 3 Year Labor and 3 Year on-site limited global warranty. Certain restrictions and
exclusions apply.
Hard drive Pre-Failure Warranty: When used with any one of the Smart Array Family controllers
and monitored under HP Systems Insight Manager (v4.20 or later), HP hard drives are supported
by a Pre-Failure (replacement) Warranty. SATA hard drives have a one year warranty.
This product is covered by a global limited warranty and supported by HP Services and a
worldwide network of HP Authorized Channel Partners. Hardware diagnostic support and repair is
available for three years from date of purchase. Support for software and initial setup is available
for 90 days from date of purchase. Additional support may be covered under the warranty or
available for an additional fee. Enhancements to warranty services are available through HP Care
Pack services or customized service agreements.
HP services provide total care and support expertise with committed response designed to meet
your IT and business needs.
To fully capitalize on your HP BladeSystem servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an
industry leader in provision of multi vender support solutions provides a range of support services
designed to meet the varying needs of business. Whether an SMB or large global corporation HP
has a HP BadeSystem server support offer to help you speedily deploy and maximize system
uptime.
Recommended Service - simplify ProLiant solution implementation, maintenance, and
management.
Support - 3-Year, 24x7, Same Business Day, 4-Hour response coverage
Deployment Service - Installation and Start Up for HP BladeSystem Infrastructure
Enhanced Service - optimize service level to increase IT performance and availability.
Support - 1-Year HP Proactive BladeSystem Service
Deployment Service - Enhanced Network Installation and Start-up for HP BladeSystem
Switches
Deployment Services - HP Installation and Start Up services designed to take time, risk, and
worry out of the deployment of HP BladeSystem servers - and free customers IT support staff to
focus on what they do best, their business.
Installation & Start-Up service for HP BladeSystem Infrastructure plus HP BladeSystem
Enhanced Network Installation and Start-UP as per the Customer Description and/or Data
Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excluding HP holidays.
For a complete listing of service offerings and information visit:
http://www.hp.com/services/bladesystemservices
http://www.hp.com/go/proliant/carepack
DA - 12587 Worldwide QuickSpecs — Version 7 — 9/12/2007
HP StorageWorks SB40c storage blade
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