Service And Support; Online Technical Support; Telephone Technical Support - Lenovo USB Portable DVD Burner Quick Start Manual

Service and Support

The following information describes the technical support that is
available for your product, during the warranty period or throughout
the life of your product. Refer to the Lenovo Limited Warranty for a
full explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components
also is available during the warranty period. In addition, if your option
is installed in a Lenovo computer, you might be entitled to service at
your location. A Lenovo technical support representative can help you
determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support
Center will be available until 90 days after the option has been
withdrawn from marketing. After that time, the support is cancelled, or
made available for a fee, at Lenovo's discretion. Additional support is
also available for a nominal fee.
Before contacting a Lenovo technical support representative, please
have the following information available: option name and number,
proof of purchase, computer manufacturer, model, serial number and
manual, the exact wording of any error message, description of the
problem, and the hardware and software configuration information for
your system.
Your technical support representative might want to walk you through
the problem while you are at your computer during the call.
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