Yealink SIP-T19P User Manual
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Yealink SIP-T19P User Manual

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  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express writ ten permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T19P/SIP-T19 IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
  • Page 5 Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T19P/SIP-T19 IP phone. If this is your first time using the SIP-T19P/SIP-T19 IP phone, we recommend that you first Quick Installation Guide...
  • Page 6 User Guide for the SIP-T19P/SIP-T19 IP Phone Major updates have occurred to the following sections: Packaging Contents on page  Phone Installation on page  Major updates have occurred to the following sections: LED Instructions on page  Anonymous Call on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ........................ v Summary of Changes....................v Changes for Release 72, Guide Version 72. 3............v Changes for Release 72, Guide Version 72. 2 ............vi Changes for Release 72, Guide Version 72. 1 ............vi Changes for Release 71, Guide Version 71.
  • Page 8 User Guide for the SIP-T19P/SIP-T19 IP Phone Keypad Lock ......................24 Audio Settings ......................27 Volume........................27 Ring Tones....................... 27 Contact Management ....................29 Directory ......................... 29 Local Directory......................31 Blacklist........................40 Remote Phone Book....................41 Call History Management ..................44 System Customiza tions ....................
  • Page 9 Table of Contents Hot Desking ....................... 87 Intercom........................89 Multicast Paging ......................90 Music on Hold ......................92 Messages ........................93 Short Message Service (SMS) ................93 Voice Mail ....................... 95 Message Waiting Indicator (MWI) ................. 96 Troubleshooting .............. 101 Regulatory Notices ............
  • Page 10 User Guide for the SIP-T19P/SIP-T19 IP Phone...

  • Page 11: Overview

    LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone , contact your system administrator. The main hardware components of the SIP-T19P/SIP-T19 IP phone are the LCD screen and the keypad.
  • Page 12 User Guide for the SIP-T19P/SIP-T19 IP Phone Hardware component instructions of the SIP-T19P/SIP-T19 IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ①...
  • Page 13 Overview Icon De s cript ion Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded/Forwarded Calls...

  • Page 14: User Interfaces

    The above introduces the default LED status. The status of the power indicator LED is configurable via web user interface. For more information, refer to Yealink_SIP-T2xP_and_SIP-T19P_IP_Phone_Family_Administrator_Guide Two ways to customize configurations of your SIP-T19P/SIP-T19 IP phone: The user interface on the IP phone. ...

  • Page 15: Web User Interface

    Overview In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press on the phone.
  • Page 16 User Guide for the SIP-T19P/SIP-T19 IP Phone O pt ions P hone User Interface We b User Inte rf ace --Recent Call In Dialing --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Return --DND √ --Call Forward √...

  • Page 17: Documentations

    Overview The following table shows documentations available for the SIP-T19P/SIP-T19 IP phone. Name Cont e nt s W here found L anguage Quick Installation Basic setup of the In the English Guide phone package Quick Reference Basic call features and...
  • Page 18 User Guide for the SIP-T19P/SIP-T19 IP Phone...

  • Page 19: Getting Started

     Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T19P/SIP-T19 IP phone package: SIP-T19P/SIP-T19 IP Phone ...
  • Page 20 User Guide for the SIP-T19P/SIP-T19 IP Phone P hone Stand  Power Adapter (Optional)  Handset & Handset Cord  Et hernet Cable  Q uick Installation Guide & Quick Reference Guide  Check the list before installation. If you find anything missing, contact your system...
  • Page 21 Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach and detach the stand 2) Connect the handset and optional headset 3) Connect the network and power A t tach t he stand and detach the stand a) A ttach the stand b) Detach the stand...

  • Page 22: Power Over Ethernet

    Power over Ethernet With the included or a regular Ethernet cable, the SIP-T19P IP phone can be powered from a PoE-compliant switch or hub. PoE is not applicable to the SIP-T19 IP phone.

  • Page 23: Phone Initialization

    Getting Started To connect the PoE for t he SIP-T19P IP phone: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Not e If in-line power swi tch/hub i s provi de d, yo u don’t nee d to connect the phone to the po wer adapter.
  • Page 24 User Guide for the SIP-T19P/SIP-T19 IP Phone Account status (e.g., the register status of SIP account).  Not e You can view device certificate status via phone user interface only. To v iew the phone status via phone user interface: Press , or press Me nu->Status.
  • Page 25 Getting Started The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
  • Page 26 User Guide for the SIP-T19P/SIP-T19 IP Phone Press to select St atic IP Client and press the Enter soft key. Enter the desired values in the IP A ddress, Subnet Mask, Default Gateway, P ri.DNS and Se c.DNS fields respectively.

  • Page 27: Registration

    Getting Started Enter the user name and password in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. Not e Wrong network settings may re sul t in inaccessi bility o f yo ur phone an d may al so have an impact on your network performance.
  • Page 28 User Guide for the SIP-T19P/SIP-T19 IP Phone...

  • Page 29: Customizing Your Phone

    Customizing Your Phone You can customize your SIP-T19P/SIP-T19 IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.

  • Page 30: Language

    User Guide for the SIP-T19P/SIP-T19 IP Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the language of your web browser is not supported by the phone, the web user interface will use English.

  • Page 31: Time & Date

    Customizing Your Phone Click Conf irm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, you need to configure the time and date manually.

  • Page 32: Administrator Password

    User Guide for the SIP-T19P/SIP-T19 IP Phone Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.
  • Page 33 Customizing Your Phone To change the administrator password via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->Se t Password. Enter the current password in the Current PWD field. Enter the new password in the Ne w PWD field. Enter the new password again in the Conf irm PWD field.

  • Page 34: Keypad Lock

    User Guide for the SIP-T19P/SIP-T19 IP Phone You can lock the keypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use. Keypad lock consists of the following: Me nu Key: The Menu soft key is locked.
  • Page 35 Customizing Your Phone You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing To configure the interval of automatic keypad lock via web user interface: Click on F e atures->Phone Lock. Enter the desired interval in the P hone Lock Time Out (0~3600s) field. Click Conf irm to accept the change.
  • Page 36 User Guide for the SIP-T19P/SIP-T19 IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Not e The unlock PIN length must be within 15 digits. To unlock the keypad via phone user interface: Press any locked key, the LCD screen prompts “Please Enter PIN”.

  • Page 37: Volume

    Customizing Your Phone You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. To adjust the volume when the phone is idle: Press to adjust the ringer volume.
  • Page 38 User Guide for the SIP-T19P/SIP-T19 IP Phone Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. To s elect a ring tone for the account via web user interface: Click on A ccount->Basic.

  • Page 39: Directory

    Customizing Your Phone Click Browse to locate a ring tone (file format must be *.wav) file from your local system. Click Upload to upload the file. Not e The ring tone for an incoming call on the phone may be different. For e xample, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding...
  • Page 40 User Guide for the SIP-T19P/SIP-T19 IP Phone To configure the directory via web user interface: Click on Directory->Setting. In the Directory block, select the desired list from the Disabled column and then click The selected list appears in the Enabled column.

  • Page 41: Local Directory

    Customizing Your Phone If there is only one list in the , press the Dir soft key to enter this list directly. directory The built-in phone directory can store contact names and numbers. You can store up to 1000 contacts and 5 groups (including the default groups: Company, Family and Friend) in your phone's local directory;...
  • Page 42 User Guide for the SIP-T19P/SIP-T19 IP Phone The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Me nu-> ->Local Directory directory to enter the local directory.

  • Page 43: Adding Contacts Manually

    Customizing Your Phone Press the O ption soft key, and then select De lete from the prompt list. The LCD screen prompts “Delete selected group?”. Press the O K soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the O ption soft key and then select De l All.
  • Page 44 User Guide for the SIP-T19P/SIP-T19 IP Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired ring tone from the Ring Tones field. If A ut o is selected, this contact will use the ring tone assigned to the group.
  • Page 45 Customizing Your Phone If the contact has already existed in the local directory, the LCD screen will prompt “Overwrite the original contact?”. Press the O K soft key to overwrite the original contact in local directory or the Cancel soft key to cancel. For more information on remote phone book operating, refer to Remote Phone Book...
  • Page 46 User Guide for the SIP-T19P/SIP-T19 IP Phone The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Me nu->Dir->Local Directory directory to enter the local directory.
  • Page 47 Customizing Your Phone If only one number of the contact is stored in the local directory, press the Se nd soft key to dial out the number. If multiple numbers of the contact are stored in the local directory, press the Se nd soft key to display a list of numbers.
  • Page 48 User Guide for the SIP-T19P/SIP-T19 IP Phone In the Se arch Source List In Dialing block, select the desired list from the Disabled column and then click The selected list appears in the Enabled column. Repeat step 2 to add more lists to the Enabled column.
  • Page 49 Customizing Your Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: Click on Directory->Local Directory.

  • Page 50: Blacklist

    User Guide for the SIP-T19P/SIP-T19 IP Phone (Optional.) Select the contact information you want t o import into the local direct ory from the pull down list of Index. Click Import to complete importing the contact list. To e xport contact list via web user interface: Click on Directory->Local Directory.
  • Page 51 Customizing Your Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press the A dd soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist from local directory: Press the Dir soft key.

  • Page 52: Remote Phone Book

    User Guide for the SIP-T19P/SIP-T19 IP Phone You can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate directory entries. For the access URL of the corporate directory, contact your system administrator.
  • Page 53 Customizing Your Phone Press Me nu->Dir->Remote P hone Book. If Remote Phone Book is added to the , press Dir->Remote Phone Book to directory enter remote phone book. Select the desired remote group, and then press the Enter soft key to load the corporate directory.
  • Page 54 The default value is 21600 seconds. Click Conf irm to accept the change. The SIP-T19P/SIP-T19 IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.
  • Page 55 Customizing Your Phone The detailed information of the entry appears on the LCD screen. To place a call f rom the call history list: Press the History soft key. Press to switch between A ll Calls, Placed Calls, Re ceived Calls, Missed Calls and F orwarded Calls.

  • Page 56: Logo Customiza Tion

    User Guide for the SIP-T19P/SIP-T19 IP Phone Press the O K soft key to confirm the deletion or the Cancel soft key to cancel. You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: Click on F e atures->General Information.

  • Page 57: Headset Use

    Customizing Your Phone Physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11. To activate the headset mode: Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the A nswer soft key to answer a call.

  • Page 58: Programmable Keys

    User Guide for the SIP-T19P/SIP-T19 IP Phone Select Enabled from the pull-down list of He adset Prior. Click Conf irm to accept the change. To use headset prior feature, you should activate the headset mode in advance: Physically connect the headset.
  • Page 59 Customizing Your Phone Customize specific features for these keys. (Optional.) Enter a string that will appear on the LCD screen in the L abel field. Label is configurable only when customizing four soft keys. Click Conf irm to accept the change. You can click Re s et to default to reset custom settings to defaults.
  • Page 60 User Guide for the SIP-T19P/SIP-T19 IP Phone Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember. Type (Speed Dial) De pendencies: Value (the number you want to dial out) Us age: Press the key to dial out the number specified in the Value field.
  • Page 61 Customizing Your Phone Type (Local Group) De pendencies: Line (the group you want to access) Us age: Press the programmable key to access the group specified in the L ine field. XML Directory You can use this key feature to access the corporate directory quickly. For more information, refer to Remote Phone Book on page 41.
  • Page 62 Us age: Press the programmable key to immediately lock the keypad of your phone instead of long pressing You can register one account on the SIP-T19P/SIP-T19 IP phone. To register an account via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->A ccount.

  • Page 63: Account Registration

    Account registration is configurable via web user interface at the path A ccount->Register. Dial plan is a string of characters that governs the way your SIP-T19P/SIP-T19 IP phone processes the inputs received from your phone keypad. The SIP-T19P/SIP-T19 IP phone...
  • Page 64 User Guide for the SIP-T19P/SIP-T19 IP Phone You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced.
  • Page 65 Customizing Your Phone Click De l to delete the replace rule(s). Not e Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically.
  • Page 66 User Guide for the SIP-T19P/SIP-T19 IP Phone To configure the delay time for dial-now rule via web user interface: Click on F e atures->General Information. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. Click Conf irm to accept the change.
  • Page 67 Customizing Your Phone Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. Click Conf irm to accept the change. Not e Area code is configurable via web user interface only. You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt “Forbidden Number”.

  • Page 68: Emergency Number

    User Guide for the SIP-T19P/SIP-T19 IP Phone Click Conf irm to add the block out number. Not e Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 69: Live Dialpad

    Customizing Your Phone You can enable live dialpad on the SIP-T19P/SIP-T19 IP phone, which enables the IP phone to automatically dial out the phone number without pressing the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the specified period of time.
  • Page 70 User Guide for the SIP-T19P/SIP-T19 IP Phone Enter the desired number in the Number field. Enter the delay time (in seconds) in the Hot line Time-out field. The valid values range from 0 to 10. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 71: Basic Call Features

    Basic Call Features The SIP-T19P/SIP-T19 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 72 User Guide for the SIP-T19P/SIP-T19 IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 73 47. To place multiple calls: You can have more than one call on your SIP-T19P/SIP-T19 IP phone. To place a new call during an active call: Press the Hold soft key to place the original call on hold.
  • Page 74 User Guide for the SIP-T19P/SIP-T19 IP Phone To answer a call using the hands-free speakerphone mode: Do one of the following: Press With the handset on-hook and headset mode deactivated, press the A nswer soft key. To answer a call using the headset:...

  • Page 75: Recent Call In Dialing

    Basic Call Features To redial the last dialed number from your phone: Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: Press when the phone is idle. Press to select the desired entry, and then press or the Se nd soft key.

  • Page 76: Auto Answer

    User Guide for the SIP-T19P/SIP-T19 IP Phone To v iew placed calls list when the phone is in the pre-dialing screen: Pick up the handset or press the speakerphone. The LCD screen displays the placed calls list. You can press to select the desired entry and then place a call to the contact.

  • Page 77: Auto Redial

    Basic Call Features You can enable auto redial to redial the phone number automatically when the called party is busy. You can also configure the times settings for auto redial and the time to wait between redial attempts. To configure auto redial via phone user interface: Press Me nu->Features->Auto Redial.

  • Page 78: Call Completion

    User Guide for the SIP-T19P/SIP-T19 IP Phone Wait for a period of time or press the O K soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.

  • Page 79: Call Return

    Basic Call Features Press the O K soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the O K soft key to redial the number. Not e Call completion is not available on all servers.
  • Page 80 User Guide for the SIP-T19P/SIP-T19 IP Phone You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: Press during an active call. The LCD screen indicates that the call is on mute.
  • Page 81 Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold: Press to switch between the calls, and then press the Resume soft key to retrieve the desired call. A numbered prompt appears on the LCD screen, for example “1/2”, indicating that this is the first call out of two calls.

  • Page 82: Static Forwarding

    User Guide for the SIP-T19P/SIP-T19 IP Phone Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Conf irm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND A uthorized Numbers field.

  • Page 83: Call Forward

    Basic Call Features To e nable call forward via phone user interface: Press Me nu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key. Depending on your selection: a.) If you select A lways Forward: 1) Press , or the Switch soft key to select Enable from the A lways field.
  • Page 84 User Guide for the SIP-T19P/SIP-T19 IP Phone If you select No A nswer Forward: 1) Press , or the Switch soft key to select Enable from the No A nswer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the F orward to field.

  • Page 85: Call Transfer

    Basic Call Features Dynamic Forwarding To f orward an incoming call to another party: When the phone is ringing, press the F wd soft key. Enter the number you want to forward the incoming call to. Press , or the Se nd soft key. The incoming call is forwarded.

  • Page 86: Call Waiting

    User Guide for the SIP-T19P/SIP-T19 IP Phone Directory on page for more information.). Press the Dir soft key, and then select History. Select the desired list and use to select the entry (Directory should be configured in advance. Refer to...

  • Page 87: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T19P/SIP-T19 IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

  • Page 88: Network Conference

    To drop the conference call, press the Cancel soft key. You can use network conference on the SIP-T19P/SIP-T19 IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 89 Basic Call Features Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Conf irm to accept the change. To s et up a network conference call: Place a call to the first party. Press the Ne wCall soft key to place a new call. The active call is placed on hold.

  • Page 90: Call Pickup

    You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T19P/SIP-T19 IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group.
  • Page 91 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Conf irm to accept the change. To configure the directed call pickup code on a per-line basis v ia web user interface: Click on A ccount->Advanced. Enter the directed call pickup code in the Directed Call Pickup Code field.

  • Page 92: Group Call Pickup

    User Guide for the SIP-T19P/SIP-T19 IP Phone To pick up a call directly: Pick up the handset. The D P ickup soft key appears on the LCD screen. Press the DP ickup soft key on your phone when a phone receives an incoming call.
  • Page 93 Basic Call Features Enter the group call pickup code in the G roup Call Pickup Code field. Click Conf irm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on A ccount->Advanced. Enter the group call pickup code in the G roup Call Pickup Code field.

  • Page 94: Anonymous Call On

    User Guide for the SIP-T19P/SIP-T19 IP Phone To pick up a call in the group: Pick up the handset. The G P ickup soft key appears on the LCD screen. Press the G P ickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 95: Anonymous Call Rejection

    Basic Call Features Press to select Enable from the Se nd Anonymous field. (Optional.) Press to select the desired value from the A nonymous Code field. (Optional.) Enter the anonymous call on code in the Call On Code field. (Optional.) Enter the anonymous call off code in the Call Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 96 User Guide for the SIP-T19P/SIP-T19 IP Phone (Optional. ) Enter the anonymous call rejection on code in the Reject On Code field. (Optional.) Enter the anonymous call rejection off code in the Re ject Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 97: Advanced Phone Features

    You can use hot desking on the SIP-T19P/SIP-T19 IP phone to log out of the existing account and then log into a new account, that is, many users can share the phone resource in different time.
  • Page 98 User Guide for the SIP-T19P/SIP-T19 IP Phone Select Hot Desking from the pull-down list of Ty pe. Click Conf irm to accept the change. hot desking Not e key is configurable via web user interface only. To use hot desking: Press the hot desking key when the phone is idle.
  • Page 99 Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. The SIP-T19P/SIP-T19 IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 100 User Guide for the SIP-T19P/SIP-T19 IP Phone A ccept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy message to the caller.
  • Page 101 Advanced Phone Features Paging Barge Paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress takes precedence over all incoming multicast paging calls.
  • Page 102 User Guide for the SIP-T19P/SIP-T19 IP Phone Click Conf irm to accept the change. Not e The priorities of listening addresse s are predefined: 1 wi th the highest priori ty, 10 wi th the lowest. ing incoming multicast paging calls.
  • Page 103 All involved parties cannot use encrypted RTP (SRTP). server is configurable via web user interface only. You can send and receive text messages using the SIP-T19P/SIP-T19 IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone.
  • Page 104 User Guide for the SIP-T19P/SIP-T19 IP Phone To s end a text message: Press Me nu->Messages->Text Message->New Message. Compose the new text message. You can press the abc soft key to change the input mode. Press the Se nd soft key after completing the content.

  • Page 105: Voice Mail

    You can also delete a specific message after retrieving by pressing the De l ete soft key. You can leave voice mails for someone else on the SIP-T19P/SIP-T19 IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone.

  • Page 106: Message Waiting Indicator (Mwi)

    The LCD screen displays the amount of new and old voice mails. Press the Conn soft key to listen to voice mails. The SIP-T19P/SIP-T19 IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI...
  • Page 107 LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T19P/SIP-T19 IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T19P/SIP-T19 IP phone must enable subscription for MWI.
  • Page 108 User Guide for the SIP-T19P/SIP-T19 IP Phone Enter the period time in the MW I Subscription Period (Seconds) field. Click Conf irm to accept the change. The IP phone will subscribe to the account number for MWI service by default.
  • Page 109 Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Not e MWI subscription is configurable via web user interface only.
  • Page 110 User Guide for the SIP-T19P/SIP-T19 IP Phone...

  • Page 111: Troubleshooting

    If the phone is plugged into a power strip, try plugging it directly into a wall outlet  instead. If your SIP-T19P IP phone is powered from PoE, ensure you use a PoE-compliant  switch or hub. W hy does t he phone display “Network Unavailable”? Ensure that the Ethernet cable is plugged into the Internet port on the phone and ...

  • Page 112: Phone Installation On

    User Guide for the SIP-T19P/SIP-T19 IP Phone How t o obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC ...
  • Page 113 Troubleshooting Check that the headset volume is adjusted to an appropriate level. Refer to Volume  on page 27. W hat is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires.
  • Page 114 User Guide for the SIP-T19P/SIP-T19 IP Phone W hy can’t I send a SMS to any other phone? depends on support from a SIP server. Contact your system administrator for more information. How t o change the user password? To change the user password via web user interface: Click on Se curity->Password.
  • Page 115 Troubleshooting Select the desired value from the pull-down list of RTP Encryption (SRTP). Click Conf irm to accept the change. Not e SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How t o reboot the phone? To reboot the phone via web user interface: Click on Se t tings->Upgrade.
  • Page 116 User Guide for the SIP-T19P/SIP-T19 IP Phone Click Re boot to reboot the phone. Not e Any reboot of the phone may take a few minutes. How t o export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem.
  • Page 117 Troubleshooting How t o export system log? We may need you to provide debug log information to help analyze problem. By default, you can export the debug system log information to local PC. To e xport the system log to local PC via web user interface: Click on Upgrade->Advanced.
  • Page 118 User Guide for the SIP-T19P/SIP-T19 IP Phone To e xport the phone configurations via web user interface: Click on Se t tings->Configuration. Click Ex port to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Se t tings->Configuration.
  • Page 119 Troubleshooting How t o upgrade firmware? To upgrade firmware via web user interface: Click on Se t tings->Upgrade. Click Browse to locate the firmware from your local system. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete.
  • Page 120 User Guide for the SIP-T19P/SIP-T19 IP Phone Press the O K soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “Welcom Initializing…please wait”. The phone will be reset to factory sucessfully after startup. Not e Reset of your phone may take a few minutes. Do not power off until the phone starts up...

  • Page 121: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the de vice. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 122 User Guide for the SIP-T19P/SIP-T19 IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 123: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 124 User Guide for the SIP-T19P/SIP-T19 IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga)

  • Page 125: Index

    Index Editing Contacts About This Guide Editing Groups Account Registration Emergency Number Adding Contacts Ending Calls Adding Groups Administrator password Anonymous Call Anonymous Call Rejection General Settings Answering Calls Getting Started Area Code Attaching Stand Audio Settings Hardware Component Instructions Auto Answer Headset Mode Activation/Deactivation Auto Redial...
  • Page 126 User Guide for the SIP-T19P/SIP-T19 IP Phone No answer Forward Overview Packaging Contents Phone Initialization Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Recent Call In Dialing Redialing Numbers Registration Regulatory Notices Remote Phone Book...

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