Yealink SIP-T19P User Manual
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Yealink SIP-T19P User Manual

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  • Page 2 Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T19P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T19P IP phone. If this is your first time using the SIP-T19P IP phone, we recommend that you first refer to Quick Installation Guide...
  • Page 6 User Guide for the SIP-T19P IP Phone Major updates have occurred to the following sections: Anonymous Call on page  Troubleshooting on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Summary of Changes ......................v Changes for Release 71, Guide Version 71.50 .............. v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 LED Instructions ........................
  • Page 8 User Guide for the SIP-T19P IP Phone Contact Management ....................... 27 Directory........................... 27 Local Directory ........................ 28 Blacklist ..........................38 Remote Phone Book ......................39 Call History Management ....................42 System Customizations ...................... 44 Logo Customization ......................44 Headset Use ........................45 Programmable Keys .......................

  • Page 9: Table Of Contents

    Table of Contents Music on Hold ........................90 Messages ..........................91 Short Message Service (SMS) ..................91 Voice Mail ........................93 Message Waiting Indicator (MWI) ................94 Troubleshooting ..............99 Regulatory Notices ..............109 Service Agreements ......................109 Limitations of Liability ...................... 109 Safety Instructions ......................
  • Page 10 User Guide for the SIP-T19P IP Phone...

  • Page 11: Overview

     Icon Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T19P IP phone are the LCD screen and the keypad.

  • Page 12: Led Instructions

    User Guide for the SIP-T19P IP Phone Hardware component instructions of the SIP-T19P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ①...

  • Page 13: Registration

    Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable Registered successfully Registration failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase...
  • Page 14 Description Keypad Lock Received Calls Placed Calls Missed Calls Two ways to customize configurations of your SIP-T19P IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.

  • Page 15: Language

    Overview The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status --IP Address --MAC √ √ --Firmware --Network --Phone --Account...

  • Page 16: Music On Hold

    User Guide for the SIP-T19P IP Phone Options Phone User Interface Web User Interface --Call Waiting √ --Conference --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Hot Desking --Intercom √ √ --Multicast Paging --Music on Hold --Messages √...
  • Page 17 Overview The following table shows documentations available for the SIP-T19P IP phone. Name Contents Where found Format/Language Quick Installation Basic setup of the In the PDF/English Guide phone package Quick Reference Basic call features and In the PDF/English Guide phone customizations...
  • Page 18 User Guide for the SIP-T19P IP Phone...
  • Page 19  Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T19P IP phone package: SIP-T19P IP Phone ...
  • Page 20 User Guide for the SIP-T19P IP Phone Phone Stand  Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  Check the list before installation. If you find anything missing, contact your system...
  • Page 21 Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach and detach the stand 2) Connect the handset and optional headset 3) Connect the network and power Attach the stand and detach the stand a) Attach the stand b) Detach the stand...

  • Page 22: Power Over Ethernet

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Power over Ethernet With the included or a regular Ethernet cable, the SIP-T19P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
  • Page 23 Getting Started After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing…please wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 and IPv6 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
  • Page 24 User Guide for the SIP-T19P IP Phone Enter the user name (admin) and password (admin) in the login page. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
  • Page 25 Getting Started Press to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port.
  • Page 26 User Guide for the SIP-T19P IP Phone will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port.
  • Page 27 Customizing Your Phone You can customize your SIP-T19P IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 28 User Guide for the SIP-T19P IP Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the language of your web browser is not supported by the phone, the web user interface will use English.
  • Page 29 Customizing Your Phone Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, you need to configure the time and date manually.
  • Page 30 User Guide for the SIP-T19P IP Phone Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.
  • Page 31 Customizing Your Phone To change the administrator password via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Set Password. Enter the current password in the Current PWD field. Enter the new password in the New PWD field. Enter the new password again in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 32 User Guide for the SIP-T19P IP Phone You can lock the keypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use. Keypad lock consists of the following: Menu Key: The Menu soft key is locked.
  • Page 33 Customizing Your Phone You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing To configure the interval of automatic keypad lock via web user interface: Click on Features->Phone Lock. Enter the desired interval in the Phone Lock Time Out (0~3600s) field. Click Confirm to accept the change.
  • Page 34 User Guide for the SIP-T19P IP Phone To unlock the keypad via phone user interface: Press any locked key, the LCD screen prompts “Please Enter PIN”. Enter the PIN in the PIN field. Press the Cfm soft key to unlock the keypad.
  • Page 35 Customizing Your Phone To adjust the volume when the phone is idle: Press to adjust the ringer volume. Note If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset).
  • Page 36 User Guide for the SIP-T19P IP Phone To select a ring tone for the account via web user interface: Click on Account->Basic. Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone.

  • Page 37: Directory

    Customizing Your Phone Click Upload to upload the file. Note The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts).

  • Page 38: Local Directory

    User Guide for the SIP-T19P IP Phone To adjust the display order of enabled lists, select the desired list and then click The LCD screen displays the list(s) in the adjusted order. Click Confirm to accept the change. Note Directory is configurable via web user interface only.
  • Page 39 Customizing Your Phone To add a group to the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Menu->...
  • Page 40 User Guide for the SIP-T19P IP Phone Press the Option soft key, and then select Detail from the prompt list. Press to scroll through the group information and then edit. Press the Save soft key to accept change or the Back soft key to cancel.

  • Page 41: Adding Contacts Manually

    Customizing Your Phone You can add contacts to the local directory in the following ways: Manually  From call history  From remote phone book  Adding Contacts Manually To add a contact to the local directory manually: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default.
  • Page 42 User Guide for the SIP-T19P IP Phone Adding Contacts from Call History To add a contact to the local directory from the call history: Press the History soft key. Press to select the desired entry. Press the Option soft key, and then select Add to Contacts from the prompt list.
  • Page 43 Customizing Your Phone To edit a contact in the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Menu->Dir->Local Directory directory to enter the local directory.
  • Page 44 User Guide for the SIP-T19P IP Phone Select the desired group and then press the Enter soft key. Press to select the desired contact. Press the Option soft key, and then select Delete from the prompt list. The LCD screen prompts “Delete selected item?”.
  • Page 45 Customizing Your Phone To search for a contact in the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Menu->Dir->Local Directory directory to enter the local directory.
  • Page 46 User Guide for the SIP-T19P IP Phone The LCD screen displays the search results in the adjusted order. Click Confirm to accept the change. Note Search source list in dialing is configurable via web user interface only. To search for a contact in the enabled search source lists: Pick up the handset or press the speakerphone.
  • Page 47 Customizing Your Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: Click on Directory->Local Directory.

  • Page 48: Blacklist

    User Guide for the SIP-T19P IP Phone (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. Click Import to complete importing the contact list. To export contact list via web user interface: Click on Directory->Local Directory.
  • Page 49 Customizing Your Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist from local directory: Press the Dir soft key.

  • Page 50: Remote Phone Book

    User Guide for the SIP-T19P IP Phone You can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate directory entries. For the access URL of the corporate directory, contact your system administrator.
  • Page 51 Customizing Your Phone To search for a contact in the corporate directory: Press Menu->Dir->Remote Phone Book. If Remote Phone Book is added to the , press Dir->Remote Phone Book to directory enter remote phone book. Select the desired remote group, and then press the Enter soft key to load the corporate directory.
  • Page 52 The default value is 21600 seconds. Click Confirm to accept the change. The SIP-T19P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.

  • Page 53: Contact Management

    Customizing Your Phone The detailed information of the entry appears on the LCD screen. To place a call from the call history list: Press the History soft key. Press to switch between All Calls, Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Press to scroll to the desired entry.

  • Page 54: Logo Customization

    User Guide for the SIP-T19P IP Phone Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: Click on Features->General Information.

  • Page 55: Headset Use

    Customizing Your Phone Physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11. To activate the headset mode: Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the Answer soft key to answer a call.

  • Page 56: Programmable Keys

    User Guide for the SIP-T19P IP Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior feature, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode.
  • Page 57 Customizing Your Phone Customize specific features for these keys. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Label is configurable only when customizing four soft keys. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Note Programmable keys are configurable via web user interface only.
  • Page 58 User Guide for the SIP-T19P IP Phone Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember. Type (Speed Dial) Dependencies: Value (the number you want to dial out) Usage: Press the key to dial out the number specified in the Value field.

  • Page 59: Short Message Service (Sms)

    Customizing Your Phone Type (Local Group) Dependencies: Line (the group you want to access) Usage: Press the programmable key to access the group specified in the Line field. XML Directory You can use this key feature to access the corporate directory quickly. For more information, refer to Remote Phone Book on page 39.
  • Page 60 Usage: Press the programmable key to immediately lock the keypad of your phone instead of long pressing You can register one account on the SIP-T19P IP phone. To register an account via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Account.

  • Page 61: Account Registration

    Account registration is configurable via web user interface at the path Account->Register. Dial plan is a string of characters that governs the way your SIP-T19P IP phone processes the inputs received from your phone keypad. The SIP-T19P IP phone supports the...
  • Page 62 User Guide for the SIP-T19P IP Phone You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced.
  • Page 63 Customizing Your Phone Click Del to delete the replace rule(s). Note Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically.
  • Page 64 User Guide for the SIP-T19P IP Phone To configure the delay time for dial-now rule via web user interface: Click on Features->General Information. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change.
  • Page 65 Customizing Your Phone Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. Click Confirm to accept the change. Note Area code is configurable via web user interface only. You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt “Forbidden Number”.

  • Page 66: Emergency Number

    User Guide for the SIP-T19P IP Phone Click Confirm to add the block out number. Note Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 67: Live Dialpad

    Customizing Your Phone You can enable live dialpad on the SIP-T19P IP phone, which enables the IP phone to automatically dial out the phone number without pressing the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the specified period of time.
  • Page 68 User Guide for the SIP-T19P IP Phone Enter the desired number in the Number field. Enter the delay time (in seconds) in the Hotline Time-out field. The valid values range from 0 to 10. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 69: Basic Call Features

    Basic Call Features The SIP-T19P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 70 User Guide for the SIP-T19P IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 71 45. To place multiple calls: You can have more than one call on your SIP-T19P IP phone. To place a new call during an active call: Press the Hold soft key to place the original call on hold.
  • Page 72 User Guide for the SIP-T19P IP Phone To answer a call using the hands-free speakerphone mode: Do one of the following: Press With the handset on-hook and headset mode deactivated, press the Answer soft key. To answer a call using the headset:...

  • Page 73: Recent Call In Dialing

    Basic Call Features To redial the last dialed number from your phone: Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: Press when the phone is idle. Press to select the desired entry, and then press or the Send soft key.

  • Page 74: Auto Answer

    User Guide for the SIP-T19P IP Phone To view placed calls list when the phone is in the pre-dialing screen: Pick up the handset or press the speakerphone. The LCD screen displays the placed calls list. You can press to select the desired entry and then place a call to the contact.

  • Page 75: Auto Redial

    Basic Call Features You can enable auto redial to redial the phone number automatically when the called party is busy. You can also configure the times settings for auto redial and the time to wait between redial attempts. To configure auto redial via phone user interface: Press Menu->Features->Auto Redial.

  • Page 76: Call Completion

    User Guide for the SIP-T19P IP Phone Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call.

  • Page 77: Call Return

    Basic Call Features Press the OK soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the OK soft key to redial the number. Note Call completion is not available on all servers.
  • Page 78 User Guide for the SIP-T19P IP Phone You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: Press during an active call. The LCD screen indicates that the call is on mute.
  • Page 79 Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold: Press to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example “1/2”, indicating that this is the first call out of two calls.

  • Page 80: Static Forwarding

    User Guide for the SIP-T19P IP Phone Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
  • Page 81 Basic Call Features To enable call forward via phone user interface: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key. Depending on your selection: a.) If you select Always Forward: 1) Press , or the Switch soft key to select Enable from the Always field.
  • Page 82 User Guide for the SIP-T19P IP Phone c.) If you select No Answer Forward: 1) Press , or the Switch soft key to select Enable from the No Answer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.

  • Page 83: Call Transfer

    Basic Call Features Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, press the Fwd soft key. Enter the number you want to forward the incoming call to. Press , or the Send soft key. The incoming call is forwarded.

  • Page 84: Call Waiting

    User Guide for the SIP-T19P IP Phone Directory on page for more information.). Press the Dir soft key, and then select History. Select the desired list and use to select the entry (Directory should be configured in advance. Refer to...

  • Page 85: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T19P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

  • Page 86: Network Conference

    To drop the conference call, press the Cancel soft key. You can use network conference on the SIP-T19P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 87 Basic Call Features Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. To set up a network conference call: Place a call to the first party. Press the NewCall soft key to place a new call. The active call is placed on hold.

  • Page 88: Call Pickup

    You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T19P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group.
  • Page 89 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Enter the directed call pickup code in the Directed Call Pickup Code field.

  • Page 90: Group Call Pickup

    User Guide for the SIP-T19P IP Phone The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when a phone receives an incoming call. Enter the phone number which receives an incoming call.
  • Page 91 Basic Call Features Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Enter the group call pickup code in the Group Call Pickup Code field.

  • Page 92: Anonymous Call

    User Guide for the SIP-T19P IP Phone The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone.

  • Page 93: Anonymous Call Rejection

    Basic Call Features (Optional.) Enter the anonymous call on code in the Call On Code field. (Optional.) Enter the anonymous call off code in the Call Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path Account->Basic.
  • Page 94 User Guide for the SIP-T19P IP Phone...

  • Page 95: Advanced Phone Features

    You can use hot desking on the SIP-T19P IP phone to log out of the existing account and then log into a new account, that is, many users can share the phone resource in different time.
  • Page 96 User Guide for the SIP-T19P IP Phone Select Hot Desking from the pull-down list of Type. Click Confirm to accept the change. Note hot desking key is configurable via web user interface only. To use hot desking: Press the hot desking key when the phone is idle.

  • Page 97: Intercom

    Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. The SIP-T19P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.

  • Page 98: Multicast Paging

    User Guide for the SIP-T19P IP Phone Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy message to the caller.
  • Page 99 Advanced Phone Features Paging Barge Paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress takes precedence over all incoming multicast paging calls.
  • Page 100 User Guide for the SIP-T19P IP Phone Click Confirm to accept the change. Note The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. ing incoming multicast paging calls. The phone plays a warning tone when receiv...
  • Page 101 All involved parties cannot use encrypted RTP (SRTP). server is configurable via web user interface only. You can send and receive text messages using the SIP-T19P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone.
  • Page 102 User Guide for the SIP-T19P IP Phone To send a text message: Press Menu->Messages->Text Message->New Message. Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content.
  • Page 103 You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T19P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone.
  • Page 104 The LCD screen displays the amount of new and old voice mails. Press the Conn soft key to listen to voice mails. The SIP-T19P IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be...

  • Page 105: Voice Mail

    LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T19P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T19P IP phone must enable subscription for MWI.
  • Page 106 User Guide for the SIP-T19P IP Phone Enter the period time in the MWI Subscription Period (Seconds) field. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable Subscribe MWI to Voice Mail via web user interface: Click on Account->Advanced.
  • Page 107 Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
  • Page 108 User Guide for the SIP-T19P IP Phone...

  • Page 109: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help to solve the problems you might encounter when using your SIP-T19P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 110 User Guide for the SIP-T19P IP Phone How to obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC ...
  • Page 111 Troubleshooting Check that the headset volume is adjusted to an appropriate level. Refer to Volume  on page 24. What is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires.
  • Page 112 User Guide for the SIP-T19P IP Phone Why can’t I send a SMS to any other phone? depends on support from a SIP server. Contact your system administrator for more information. How to change the user password? To change the user password via web user interface: Click on Security->Password.
  • Page 113 Troubleshooting Select the desired value from the pull-down list of RTP Encryption (SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 114 User Guide for the SIP-T19P IP Phone Click Reboot to reboot the phone. Note Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem.
  • Page 115 Troubleshooting How to export system log? We may need you to provide debug log information to help analyze problem. By default, you can export the debug system log information to local PC. To export the system log to local PC via web user interface: Click on Upgrade->Advanced.
  • Page 116 User Guide for the SIP-T19P IP Phone To export the phone configurations via web user interface: Click on Settings->Configuration. Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration.
  • Page 117 Troubleshooting How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade. Click Browse to locate the firmware from your local system. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete.
  • Page 118 User Guide for the SIP-T19P IP Phone Press the OK soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “Welcom Initializing…please wait”. The phone will be reset to factory sucessfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone starts up...

  • Page 119: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 120 User Guide for the SIP-T19P IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 121: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 122 User Guide for the SIP-T19P IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga)

  • Page 123: Call History Management

    Index Editing Contacts About This Guide Editing Groups Account Registration Emergency Number Adding Contacts Ending Calls Adding Groups Administrator password Anonymous Call Anonymous Call Rejection General Settings Answering Calls Getting Started Area Code Attaching Stand Audio Settings Hardware Component Instructions Auto Answer Headset Mode Activation/Deactivation Auto Redial...

  • Page 124: System Customizations

    User Guide for the SIP-T19P IP Phone No answer Forward Overview Packaging Contents Phone Initialization Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Recent Call In Dialing Redialing Numbers Registration Regulatory Notices Remote Phone Book...

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