Maintaining Your Wave Music System; Troubleshooting; Customer Service - Bose Wave Owner's Manual

Troubleshooting

Problem
System does not function
No sound
Remote control is
inconsistent or does not
work
AM reception is weak
FM reception is weak
No RDS information is
displayed
Display window is blank
CD does not play

Customer service

What to do
• Make sure the power cord is fully plugged into an operating electrical outlet.
• Press On/Off to see if the display lights.
• Turn the volume up.
• Press Mute.
• Eject the CD and reload it.
• Check connections for an auxiliary source.
• Press AUX to listen to an external source connected to the AUX IN input.
• Make sure the external source is turned on.
• Disconnect headphones.
• Operate the remote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Replace the remote control battery.
• Check for interference from room lighting, sunlight or dust or dirt on lens.
• Try the unit in a different location.
• Adjust the internal antenna by rotating the unit slightly one way and then the other.
• Move the unit farther from a TV, refrigerator, fluorescent lamps, halogen lamps, dimmer
switches or other electronic equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The power cord acts as an FM antenna.
• Try an external antenna. Call Bose
• Check the system set-up menu to make sure RDS- is set to ON.
• Make sure you are listening to an FM radio station.
• The station may not include RDS information in its broadcast signal. Contact the radio
station.
• Press any remote button and check if the display turns on. The low-power mode may
be enabled causing the display to power down 30 minutes after you turned the system
off. For more information, see "Enabling the low-power mode" on page 25.
• If this doesn't work, call Bose Customer Service for help.
• Check that the CD source is selected. The CD icon should appear on the display. If not,
press CD.
• Check that the CD was loaded label-side up.
• Check that the disc surface is clean, If not, try cleaning it.
• Check that an audio CD was loaded, not a DVD.
• Try another disc.
If you lose your remote, additional remotes are available from Bose Customer Service.
For additional help in solving problems, contact Bose Customer Service. See the phone
numbers listed inside the back cover of this guide.
Maintaining Your Wave
® Customer Service to order an external FM antenna.
®
Music System
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