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Sprint Protege 616 User Manual

Digital hybrid key system
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P
616
®
ROTEGÉ
Digital Hybrid Key System
Keyset User Guide without display
Mat Code 699060

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Summary of Contents for Sprint Protege 616

  • Page 1 ® ROTEGÉ Digital Hybrid Key System Keyset User Guide without display Mat Code 699060...
  • Page 2 Copyright © 2001, Sprint Products Group, Inc. All Rights Reserved. 03/01 QTY 1000 Sprint and the diamond logo are registered trademarks of Sprint Communications Company L. P., used under license. All trademarks referenced herein are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents chapter Introduction 1. How To Use This Guide ..1 2. Your Keyset’s Parts ... .2 3. Understanding the Lights ..6 4.
  • Page 4 Contents 1. Mute ..... .33 Convenience chapter 2. Alarm Clock ....34 Features 3.

  • Page 5: How To Use This Guide

    Introduction chapter 1. How To Use This Guide Your Protegé display keyset is the perfect tool for today's workplace. This ® guide shows you how to set and use your phone's many advanced and labor- saving features. Getting Started Read this chapter carefully; it contains some important safety instructions. Then, flip through the rest of the guide to become familiar with how informa- tion is organized.

  • Page 6: Your Keyset's Parts

    1 / Introduction 2. Your Keyset’s Parts Headset Jack Speakerphone Feature Keys Pull Out Tray Speaker Key and Light Volume Keys Dial Pad Xfr/Conf Key Hold Key Redial Key Clear Key Function Key Protegé 616 Keyset User’s Guide - without display ®...

  • Page 7: Clear Key

    1 / Introduction Clear key Press the Clear key to cancel any task you are in the middle of performing, and to terminate a call. Do not press the Clear key to cancel a programming task if you are active on a call, because this will also disconnect your call. Dial pad Use the dial pad to dial telephone numbers, and to enter feature codes.

  • Page 8: Function Key

    1 / Introduction Function key Most feature codes are set and cancelled by pressing this key followed by dial- ing one to four digits. Headset jack Enables you to connect a headset to your telephone. Hold key Press this key to place a call on hold. Also use this key to conclude program- ming certain features.

  • Page 9: Volume Keys

    1 / Introduction Speakerphone The speakerphone enables you to make hands-free calls. If your company does not have external paging equipment, pages may be broadcast over keyset speakerphones. Volume keys Use the volume keys to regulate the volume of the ringer, the speaker, the handset, and the headset.

  • Page 10: Understanding The Lights

    1 / Introduction 3. Understanding the Lights The lights on your keyset indicate the status of lines, features, and other exten- sions. The table below describes what each light indicates. The lights are situated beside each Feature key. Line keys are feature keys programmed to access out- side lines.

  • Page 11: Understanding The Tones

    1 / Introduction 4. Understanding the Tones This table will help you distinguish between the different ring tones you hear on your keyset. Signal Description Single ring Hold reminder tone Confirmation tone Two short rings (Once) Error tone (Twice) Callback Repeated single ring Incoming outside call Line recall...

  • Page 12: Your Protegé

    1 / Introduction 6. Your Protegé Phone System ® Access To Features You may not be able to operate all the features in this guide. Access to features depends on the programming of each individual phone system. A particular feature option may be included in your company’s system, but may not be programmed to operate at you extension.

  • Page 13: Answering Calls

    Answering Calls chapter 1. Answering Calls Answering Internal and Outside Calls Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key, if you have the Auto Answer feature set to "on" (see page 40).

  • Page 14: Call Pickup

    2 / Answering Calls 2. Call Pickup Call Pickup helps you answer calls that are ringing at another location. Use Direct Call Pickup to pick up another ringing extension. You specify ("direct") the ringing location by dialing the directory number of the ringing extension.

  • Page 15: Call Forward

    2 / Answering Calls 3. Call Forward Call Forward allows you to direct some or all of your calls to another loca- tion.There are three forwarding options: Direct Call Forward, Busy Call Forward and No Answer Call Forward. Only one type of Call forward can be enabled at a time.

  • Page 16: Busy Call Forward

    2 / Answering Calls Busy Call Forward To activate 1. Keyset is idle. FUNCTION 2. Press the Function key and then dial 21. 3. Enter the extension number to which you want to forward calls or press the Voice Mail feature key to forward to Voice Mail.

  • Page 17: Avoiding Calls

    2 / Answering Calls 4. Avoiding Calls At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose to use Do Not Disturb. Do Not Disturb (DND) will stop all outside calls from ringing your telephone. However, display phones will still show information about the incoming call on its LCD.

  • Page 18: Busy Ring

    2 / Answering Calls 5. Busy ring Busy Ring allows you to enable or disable the ringing associated with incom- ing line calls at your extension. If your extension is busy, and you want your phone to ring to notify you of incoming line calls, then Busy Ring should be enabled.

  • Page 19: Placing Intercom Calls

    Making Calls chapter three 1. Placing Intercom Calls You can reach any individual extension or group of extentions by dialing the appropriate directory number. Use the ICM Voice to Ring Call Interchange feature to force an extension that is in Voice Call mode to ring. This is useful in situations when the called exten- sion is unattended.

  • Page 20: Placing Outside Calls

    3 / Making Calls 3. Placing Outside Calls Consult your telephone system administrator for any restrictions in your ability to make outside calls. If your phone system allows individual or system speed dial numbers you can place outside calls using the bin number in which a speed dial number is stored.
  • Page 21 3 / Making Calls Placing a Speed Dial Call on a Specific Line or Line Route 1. Keyset is in idle state. 2. Dial the line number or line route number. FUNCTION - or - Press the specific line key. 3.

  • Page 22: Redialing

    3 / Making Calls 3. Redialing Two redialing options are available to you: Last Number Redial and Saved Number Redial. Last Number Redial (LNR) simply redials the last outside number dialed out from your keyset. By default, the Redial key is programmed for LNR. The Saved Number Redial (SNR) feature redials a telephone number, which you stored during an earlier call to that number.

  • Page 23: Special Dialing

    3 / Making Calls 4. Special Dialing Your system administrator can confirm if your system uses pulse dialing, and whether you need to add any of the special dial characters (pause or flash). If your system uses pulse dialing for outside calls, you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems.

  • Page 24: Callback

    3 / Making Calls 5. Callback When you place an intercom call to a busy or unattended extension, you can request a callback and hang up. You then receive a callback when the busy extension becomes available, or when the unattended extension is next used (goes off-hook and back on-hook).
  • Page 25 3 / Making Calls To cancel CLEAR 1. Press the Clear key. Protegé 616 Keyset User’s Guide - without display ®...

  • Page 26: Camp On

    3 / Making Calls 6. Camp On You can use the Camp On feature when you call a busy extension or line. It allows yhou to remain off-hook until the extension becomes available. For a busy line you do not have to remain off-hook. When the telephone rings, lift handset or press the Speaker key to be connected to the line.

  • Page 27: Hold

    Call Handling chapter four 1. Hold You can place a line call on hold and any extension keyset can retrieve the call. Protegé 616 offers two methods for placing a call on hold. The first, System ® Hold, places intercom or line calls on hold by pressing the Hold key. The sec- ond method called Exclusive Hold places line calls on hold which can then only be retrieved by the extension placing it on hold.

  • Page 28: Automatic Hold

    4 / Call Handling Holding an Intercom Call HOLD 1. Press the Hold key. To retrieve 1. Hang up, and return to idle state. 2. Pick up handset. - or - Press the Speaker key. Automatic Hold To activate 1. Keyset is idle. FUNCTION 2.

  • Page 29: Transferring Calls

    4 / Call Handling 2. Transferring Calls There are two types of transfers. One, called a blind transfer, does not announce to the target any information prior to redirecting a call. The other, called a screened transfer, notifies the target extension about the call prior to redirecting it.

  • Page 30: Transfer Beep

    4 / Call Handling Call Park (No Ring Transfer) Parking a call 1. Keyset is active on a call. FUNCTION 2. Press the Function key and then dial 73. 3. Dial the extension number of the park destina- tion. 4. Receive confirmation tone. Answering a parked call 1.

  • Page 31: Conference

    4 / Call Handling 3. Conference The Conference feature allows you to connect up to three additional parties in a single, supervised conversation. The three additional parties can be any combi- nation of line or intercom callers. Protegé 616 offers a Private Talk feature that ®...

  • Page 32: Forced Release

    4 / Call Handling Holding the Conference To put the conference on hold 1. Press the Hold key. HOLD To return to the conference 1. Press the held line key. - or - Press the DSS or ICM key (designated feature keys) if the conference is with internal parties only.

  • Page 33: Paging

    chapter Paging Messaging five 1. Paging You can initiate a page from your keyset by dialing the feature code. The Protegé 616 system will broadcast the page over the speakers of all idle ® Protegé keysets within that group. If your system is connected to any paging speakers, you can access external paging equipment by dialing the appropriate feature code.

  • Page 34: Page Answer

    6 / Convenience Features Group Page 1. Lift the handset. FUNCTION - or - Press the Speaker key. 2. Press the Function key, and dial 503 plus the station group number. 3. Receive confirmation tone. Page Answer 1. Press the Function key and then dial 59. FUNCTION 2.

  • Page 35: Message Waiting

    5 / Paging and Messaging 2. Messaging You can send a “Call Me” message to another extension when you get no answer or the line is busy. A Call Me message leaves a “message waiting” indi- cation for the called party indicating that you were trying to reach them. In order to receive messages you will need to program one of the feature keys as a “Message Waiting”...

  • Page 36: Answering A Message

    5 / Paging and Messaging Answering a Message 1. Message Waiting key light is flashing quickly. 2. Press the Message Waiting key. FUNCTION - or - Press the Function key and then dial 96. 3. Call is placed to the extension that sent the message.

  • Page 37: Mute

    chapter Convenience Features 1. Mute The Mute feature disables the handset transmitter and the speaker microphone. Use the mute feature to permit a private conversation with someone in your office while you are on a call. If you have a feature key preprogrammed as a Mute key, the light will be lit while your keyset is muted.

  • Page 38: Alarm Clock

    6 / Convenience Features 2. Alarm Clock The Alarm Clock can be used to remind yourself of appointments. Use the 24 hour clock format to record the time for the reminder. For example, 2:23 p.m. is entered as 1423. When the reminder time is reached, your keyset will ring to alert you, even if you are active on a call.

  • Page 39: Speed Dial Numbers

    6 / Convenience Features 3. Speed Dial Numbers A Speed Dial Number stores an outside telephone number. You may store a maximum of 16 digits (including special dialing characters) in a single speed dial number. Refer to Special Dialing (page 19) if you need to include dialing characters such as pause and flash.
  • Page 40 6 / Convenience Feataures Protegé 616 Keyset User’s Guide - without display ®...

  • Page 41: Two Features For Easier Dialing

    chapter Customizing seven Your Keyset 1. Two Features For Easier Dialing Hot Dial Pad and Automatic Line Selection are features you can use to make dialing easier and faster. Hot Dial Pad When you have the Hot Dial Pad feature enabled, you can dial an extension or outside line without lifting the handset or pressing the speaker key.

  • Page 42: Automatic Line Selection

    7 / Customizing Your Keyset Automatic Line Selection To activate 1. Keyset is idle. 2. Press the Function key and then dial 95. 3. Dial 0 to select internal dial tone every time FUNCTION you lift the handset. - or - Dial 1 followed by the appropriate line route 0/1/2 directory number (0 for any;...

  • Page 43: Three Features For Easier Answering

    7 / Customizing Your Keyset 2. Three Features For Easier Answering Voice Call, Auto Answer, and Distinctive Ringing are three features that you can use to make answering calls easier and faster. Voice Call When you set your keyset to allow voice calls, intercom callers are connected immediately over the speakerphone, without requiring you to go off-hook.

  • Page 44: Voice Calls

    7 / Customizing Your Keyset Voice Calls To receive FUNCTION 1. Keyset is idle. 2. Press the Function key and then dial 98. To prevent FUNCTION 1. Keyset is idle. 2. Press the Function key and then dial 98. Auto Answer To activate FUNCTION 1.

  • Page 45: Setting The Feature Keys

    7 / Customizing Your Keyset 3. Setting The Feature Keys Your keyset has a number of feature keys that can be programmed to your requirements. You can program one of the following under each key: N An outside line key N A extension key N A feature such as Call Forward When you program a speed dial number under a feature key, you will enter the...
  • Page 46 7 / Customizing Your Keyset Programming an Outside Line 1. Keyset is idle. FUNCTION 2. Press the Function key and then dial # 3. 3. Press the feature key you want to program. 4. Dial 0. 5. Enter the line directory number (1 - 6). 6.

  • Page 47: Headset Operation

    7 / Customizing Your Keyset 4. Headset Operation Simply plug a headset of headset amplifier directly into the headset jack. Enter the Headset Function feature code. While you have the Headset Function enabled, keep the handset in its cradle. Use the Speaker key to answer and end calls.

  • Page 48: Background Music

    7 / Customizing Your Keyset 5. Background Music With the Background Music feature you can play background music over the speaker of your telephone while it is idle. You will normally hear the same music source that callers hear when they are placed on hold. The music stops when you operate your telephone and resumes when you hang up.

  • Page 49: Voice Mail Features

    chapter Voice Mail Features eight 1. Voice Mail If you use your voice mail system on a regular basis, we recommend you des- ignate a feature key as a voice mail “Message Waiting” key. This key lights when you receive a voice mail message. Press the key to gain access to your personal mailbox so you can check your messages.

  • Page 50: Forwarding To Voice Mail

    8 / Voice Mail Features Forwarding to Voice Mail 1. Keyset is in idle state. FUNCTION 2. Press the Function key and dial: 22 for direct call forward. - or - 21 for busy call forward. - or - 24 for no answer call forward. - or - 1/2/3 3.

  • Page 51: Glossary

    Glossary Class of Service Keyset Another name for telephone. Your level of access to certain fea- Specifically, a phone with a number tures. Your company's phone system of push buttons or "keys." may assign a different class of ser- vice to particular extensions, to restrict access to certain features.
  • Page 52 Glossary Service Mode Tone The way calls are handled depending The audible sound your keyset on the time of day. For example, makes. There are many different your company's phone system may tones: for example, dial tone, ring be configured so that in Day Service tone, busy tone, and error tone.

  • Page 53: Index

    Index Abbreviated Numbers - See Speed Diversion - See Call Forward Dial Numbers DND - See Do Not Disturb Alarm Clock 34 Do Not Disturb 13 Attendant, Calling the 15 DSS 3, 47 Auto Answer 9, 39 Automatic Hold 9, 23 Exclusive Hold 23 Automatic Line Selection 38 Extinguish Voice Mail Light 47...

  • Page 54: Index

    Index Last Number Redial 18 Reminder Service 34 LED 47 Ring Cadences 39 Lights, Understanding 6 LNR - See Last Number Redial Saved Number Redial 18 Screened Transfer 25 Messages 31 Service Mode 48 - Call Me Messages 31 Setting the Feature Keys 41 - Deleting a Message 32 SNR - See Saved Number Redial - Leaving a Message 31...
  • Page 55 UICK UIDE TO UMBERING ’ EFAULT ROTEGÉ OMPANY ESOURCE IRECTORY UMBERS IRECTORY UMBERS Extension Numbers 10-25, 58-73 _______________ Extension Group Numbers _______________ Line Numbers _______________ Line Group Numbers _______________ System Speed Dial Numbers 20-99 _______________ Individual Speed Dial Numbers 00-19 _______________ Voice Mail Access _______________...

  • Page 56: Feature Code

    UICK UIDE TO EATURE ODES Feature Code Feature Code UTOMATIC NSWER OT DIAL PAD UTOMATIC (LNR) UMBER EDIAL UTOMATIC ELECTION F*96 ESSAGES DELETING F*95 ANCEL ELECTION ESSAGES SENDING ACKGROUND USIC ARGE ALLBACK NSWER AGING ORWARD F500 AGING ANCEL ORWARD F501 AGING XTERNAL ICKUP...

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