Sprint Protege 616 Installation And Maintenance Manual

Digital hybrid key telephone system
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Protegé
Installation and
Maintenance
Manual
699066
Version 3.0
®
616

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Summary of Contents for Sprint Protege 616

  • Page 1 ® Protegé Installation and Maintenance Manual 699066 Version 3.0...
  • Page 2 Copyright © 2000, Sprint Products Group, Inc. All Rights Reserved.
  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction 6.1 Music on Hold/Background Music . . .2-4 6.2 Voice Mail ....2-4 6.3 Fax ......2-4 1.
  • Page 4 3.2 Desk Mounting ....3-9 1.36 Soft Key .....4-5 3.3 Wall Mounting .
  • Page 5 2.38 On Hook Dialing ... . .4-13 11.1.6 - Location ....5 - 11 2.39 Paging .....4-13 11.1.7 - Extension Position .
  • Page 6 11.5 Category 5 - Restriction (cont’d.) 5-4: Show Extension Screen ....5-8 11.5.1.2 - Dialing Table - Ext. COS . .5 - 32 5-5: Day Class of Service ....5-8 11.6 Category 6 - Control .
  • Page 7 5-52: System Time Screen ....5-23 5-100: Voice Mail Group Member Screen ..5-33 5-53: System Time Year Screen ... .5-23 5-101: Voice Mail Individual Member Screen .
  • Page 8 The KSU change without notice. While every effort has been should not be installed in an enclosed cabinet made to avoid errors, Sprint Products Group dis- unless proper ventilation is provided. claims liability for difficulties arising from interpre- 7.
  • Page 9 16. Never install telephone jacks in wet locations the telephone company, if requested. unless the jack is specifically designed for wet locations. USOC = RJ25C 17. Never touch uninsulated telephone wires or terminals unless the telephone line has been Service Order Code = 9.0F disconnected at the network interface.
  • Page 10 Sprint Products Group before any Before installing this equipment, users should ensure products may be returned to Sprint Products Group. that it is permissible to be connected to the facilities of the local telecommunications company. The equip-...
  • Page 11 Any equipment received that was not made chasers with a limited warranty against defects in by Sprint Products Group, Inc. will not be repaired material and workmanship on this product for two and will be returned to you at your expense.
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  • Page 13: Chapter 1 Introduction

    30. program, operate and maintain the Protegé digital, hybrid key system. Sprint Products Group, Inc. pro- vides this document as a guide for telephone installers and service personnel. 2. Hardware Summary The contents of this manual are subject to revision or change without notice.
  • Page 14: Software Summary

    Figure 1 - 1: Protegé ® 616 Key Service Unit (with optional 3x8 Expansion Board installed). 3. Software Summary 4. Installation, Program- ming and Maintenance Protegé 616 systems are shipped ready for immedi- ate use with a default software configuration. The default configuration can be modified or completely replaced to satisfy specific customer requirements.
  • Page 15 The cards and user guides can be ordered separately. 4.5 Liability Disclaimer This manual reflects current Sprint Products Group standards. Its contents are subject to change without notice. While every effort has been made to avoid...
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  • Page 17: Chapter 2 Specifications

    Table 2 - 1 offers a listing of the system resource hensive. However, Sprint Products Group disclaims capacities for such resources as Speed Dial numbers, liability for difficulties ensuing from interpretation of conferencing, and pre-programmed messages.
  • Page 18: Cabling And Mdf

    Alternatively, the cable can be prepared on site. Instructions on preparing this cable are not included in this manual. 2.4 Grounding Cables Sprint Products Group highly recommends ground- ing all unused cable pairs at the MDF to an earth ground point. 2.5 Station Modular Jacks...
  • Page 19: Equipment Cabinet

    3. Equipment Cabinet 616 Cabinet Characteristics 3.1 Protegé 616 KSU Cabinet Dimensions The 616 Key Service Unit (KSU) houses the main Printed Circuit Board and Central Control Board. Height 12.9 in. (330 mm) The main printed circuit board provides interface for Width 8.8 in.
  • Page 20: Central Control Board

    4.2 Central Control Board on the KSU. The external source is mono and the impedance must be 600 ohms to match the input This board contains all circuitry to control the fully impedance of the external music port. equipped KSU. There is an internal connector between the main PCB and the Central Control Note: Broadcast music sources are subject to copyright Board.
  • Page 21: Common Keyset Features

    7.1 Common Keyset Features 15DCL Keyset with Display The two keysets share a common set of basic fea- tures. These include a reversible baseplate for desk- top or wall-mounting use, eight levels of voice and Feature ringer volume control, single-pair wire installation, Key Number Content Detail...
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  • Page 23: Chapter 3 Installation

    3 Installation This chapter explains how to install the Protegé ® 616 of two twisted-pair, 24 AWG wire is recom- mended. Station cabling is terminated on the digital hybrid key system. It includes detailed instal- 66M1-50 block at the MDF and four conductor lation steps specific to the Protegé...
  • Page 24: Power Requirements

    Loop Distance and Cable Resistance Table 3-3 on page 3-6. The table assumes the use of twisted pair 24 Environmental Conditions AWG wire. Requirements In Operation In Storage 1.4 Power Requirements Temperature - KSU 32° - 104° F -40° - 185° F and Keysets (0°...
  • Page 25: Installation

    connected. Usually, the MDF is 3/4 inch wooden 2. Installation backboard securely mounted to a wall in the utility closet or other isolated space where the switching equipment is to be installed. 2.1 Unpack and Inspect Cabinet To mount the MDF on a wall, be sure to obtain a backboard large enough to accommodate the 66M1- 1) Remove the KSU cabinet from its packaging 50 terminal block, the KSU and any optional equip-...
  • Page 26: Eprom Installation

    2.2 EPROM Installation EPROM (U9) The Protegé ® 616 software consists of one EPROM that must be mounted in the IC socket on the Central Control Board. Follow the steps below to mount it: 1) Connect the grounding wrist strap to an approved ground.
  • Page 27: Install Expansion Board

    2.3 Install Expansion Board 2.4 Install KSU Some installations may require the optional 3x8 The KSU can be mounted on a wall by attaching it to Expansion Board. Follow these steps to install the the 3/4 inch wooden backboard used for the MDF. 3x8 Expansion Board in the KSU.
  • Page 28: Power Connections

    2.5 Power Connections WH-BL The KSU cabinet must be connected to a dedicated BL-WH AC power receptacle as described in "Power WH-OR Requirements" in this chapter. Power is applied or OR-WH removed from the unit by plugging and unplugging WH-GN the AC adapter from the AC outlet.
  • Page 29: Attach Ksu Cables

    2.6 Attach KSU Cables Amphenol Connector The 616 requires one 24-pair connectorized cable Pin-Out Designation (available from Sprint North Supply) for terminating the 3 CO lines and 8 extensions. Cable Pair Pair Color Designation To connect the cable, follow these steps:...
  • Page 30: Terminating Station Cable

    Figure 3 - 7: Press the first two inches of the handset cord into Figure 3 - 8: For a desk mount, turn the baseplate upside down the notched strain relief channel. and insert the baseplate hooks into the upper slots in the keyset. The raised end of the baseplate should face the line jack.
  • Page 31: Install Protegé Digital Keysets

    7) Plug the free end of the gray line cord into the items on the packing list. Report missing or damaged wall-mounted modular jack. items to Sprint Products Group for replacement or credit. 3.3 Wall Mounting 3.1 Insert Overlay and Directory Card 1) Lift the cradle tab and rotate it 180°...
  • Page 32: Install Single-Line Phones And Analog Devices

    8) Plug the free end of the gray line cord into the wall mounted modular jack. 3.4 Install Single-Line Phones and Analog Devices Follow the instructions provided with the single-line phone or analog device for installation and connec- tion. Singleline phones and analog devices must be connected to analog adapters connected to the 6/6 KSU.
  • Page 33: Chapter 4 Features

    4 Features This chapter explains the features that function on extension name, if programmed, on the sec- the Protegé ® 616 system. These features may func- ond. In night service mode, "night" replaces tion slightly differently than the features on the extension name.
  • Page 34: Attendant

    do not require special traffic balancing for two rea- • If the Barge In is unsuccessful, then the Busi- sons. First, each analog adapter provides dedicated ness sets will hear the error tone. DTMF receivers and ringing generators. Second, the •...
  • Page 35: Class Of Service

    616 and allows approximately 5 minutes of mes- keyset. Menu options are displayed on the LCD for sages and music to be recorded. Call your Sprint each of these six categories. There are three dedicated North Supply representative to order.
  • Page 36: Flexible Ring Assignment

    1.19 Flexible Ring Assignment 1.24 Line Interface DATABASE PROGRAMMING - 1. EXTENSION - RING ASSIGNMENT DATABASE PROGRAMMING - NONE Extensions that have lines set to "Yes" under the Flex- Protegé 616 can access only Loop Start lines, in ible Ring Assignment programming will hear ring- which loop current is used to determine if the call is ing at their desk, and, if Receive Assignment is set to still valid.
  • Page 37: Night Service Station

    1.28 Night Service Station or held calls on this private line cannot be answered by other extensions. DATABASE PROGRAMMING - 1. EXTENSION - RING ASSIGN- OTES MENT - NIGHT MODE Protegé ® 616 assigns specific extensions to ring after •Private line programming overrides line ring and receive assignments.
  • Page 38: Speed Dialing (System)

    1.37 Speed Dialing (System) 1.40 System Time DATABASE PROGRAMMING - 4. RESOURCE - SPEED DIALING DATABASE PROGRAMMING - NONE The system uses a timer IC for reference for such 1. EXTENSION - DAY/NIGHT COS functions as the system service mode change and 1.
  • Page 39: User Name Programming

    speed dialed digit may be modified. In the system, the tone duration time can be adjusted. 1.43 User Name Programming DATABASE PROGRAMMING - 4. RESOURCE - USER NAMES Each extension may be assigned a specific name for easy identification. When making an ICM call, if the name is programmed, it will replace the extension number on the LCD display.
  • Page 40: User Features

    2. User Features Hold will be solid red when the feature is enabled. 2.4 Automatic Line Selection 2.1 Alarm FUNCTION 95 (ON) FUNCTION *95 (OFF) FUNCTION 92 (ON) FUNCTION *92 (OFF) The system automatically chooses an ICM link, any This feature allows a station user to enable an alarm idle line, specific prime line, or idle line in specific clock at his keyset.
  • Page 41: Call Forward

    2.7 Call Forward reverts to the originator. If the originator does not answer within 30 seconds, the call rings to FUNCTION 2X (ON) FUNCTION 2 (OFF) the attendant. If the attendant does not answer Call Forward reroutes incoming calls from an exten- within 5 minutes, the call is dropped.
  • Page 42: Camp On Busy Line

    However, if the extension has Auto Hold conference controller has the option to force individ- enabled, the system will put the current call on ual parties out of the conference, to add individual hold before connecting the new call. parties when others drop out, or have a private con- •...
  • Page 43: Dnd Override

    Note, the call forward and DND features are vices which are provided by CENTREX or Central mutually exclusive and cannot be enabled at the Office carriers. same time. The 'loop break' time for flash is programmable. OTES • Flash code (F3) may be stored in SPD number. 2.19 DND Override Extensions that have an equal to or higher COS are 2.23 Hold...
  • Page 44: Key Inquiry

    2.28 Key Inquiry vidual line key. 4. The lamp indication on both the line group FUNCTION #3 and individual key are treated in the same Extension users may program display keyset feature way. keys with specific functions, and then check to see •...
  • Page 45: Mixed Dialing

    gram one private message when Premises Message is have to be reenabled to have the system follow active. When Premise Messaging is enabled at an the "Time" mode. extension, the extension will ring for ICM calls. 2.38 On Hook Dialing OTES •...
  • Page 46: Service Mode

    in an idle state, the system will try to use the line that it will recall to the original extension. was used previously. If that line is busy, the system Calls may also be transferred to the voice mail will select another idle line. group, if programmed.
  • Page 47: Volume Control

    2.50 Volume Control Extension users may control the volume level for ringer, speaker, and handset respectively at their dis- cretion. The desired level is stored in the system for future calls. 4-15 ® 616 I 2001 ROTEGÉ NSTALLATION AND AINTENANCE ANUAL EBRUARY...
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  • Page 49: Chapter 5 Programming

    Business Display phone. fer this software in whole or in part except as expressly provided for in this agreement, or in amendments signed by an officer of Sprint Products 3. Power Up Initialization Group. Transferring possession of any copy of this...
  • Page 50: Selecting Database Items

    with programming items in subcategories on the gory than the current programming item, press the phone's LCD. Each option can be displayed when fixed "HOLD" key. programming. The six categories are: Extension; CLEAR - Press the fixed "CLEAR" key to return Trunkline;...
  • Page 51 is a System Cold Start that resets the system and perform System Cold Start, enter loads the default settings. programming by pressing the Function, #, *. A To perform a System Warm Start, enter prompt for the "DB PSWD" will be displayed. Using programming by pressing the Function, #, *.
  • Page 52: Database Feature Programming

    9. Database Feature 9.2.4 Line Type Assignment - permits the selection of the line type for each line. Programming Categories 9.2.5 Line Group Assignment - permits extensions to receive, transfer and access lines in a specific group. 9.2.6 Private To - permits a line to be assigned for use by the specified extension only.
  • Page 53: Resource - Category 4

    9.4 Resource - Category 4 9.6.4 System Type - determines whether the system operates in MF or KF mode. This category contains various settings for the system. Included are: 9.4.1 System Time - permits the programming of the 10. System Parameter day of the week, date, year, month, hour and minute.
  • Page 54 Default Database Settings Category Feature Valid Entries Default Extension Show Extension 10 - 17 or 58 - 65* Day COS 0 - 7 Night COS 0 - 7 Line Assignment Y or N Receive Assignment Y or N Ring Assignment Y or N Extension Group 1 - 4...
  • Page 55: Enter Database Programming

    Default Database Settings (cont’d) Category Feature Valid Entries Default Resource (cont’d) Line Copy Any line None Extension Copy Any extension None Dial Wait Time 0 - 8 seconds KSU Revision Feature Key Copy Any extension None with feature key programming Restriction Dialing Table - Digit Interval 100 number intervals...
  • Page 56: Category 1 - Extension

    Category 1 - Extension 11.1 - Extension - To view programming for an extension, press the F3 key "Show." Enter the exten- 1. EXTENSION sion number you want and press the F2 key "Show." back next show Note: If the extension number does not exist, it will be rejected.
  • Page 57: Flexible Line Assignment

    Category 1 - Extension - Flexible Line Assignment 11.1.2 - Extension - Flexible Line Assignment - To give the extension access, or limit access, to lines, LINE ASSIGNMENT press the F3, "Show" key. Each available CO line has a programming screen. back next show...
  • Page 58: Ring Assignment

    Category 1 - Extension - Ring Assignment 11.1.4 - Extension - Ring Assignment - To deter- mine which extensions ring when an incoming call RING ASSIGNMENT is signaling, press the F3, “Show" key. Each available CO line has a programming back next show...
  • Page 59: Location

    Category 1 - Extension - Location 11.1.6 - Extension - Location - This is an informa- tional field that displays the physical port location LOCATION: 1-01 of each extension on the female 25 pair connector. back next Figure 5-16: Extension Location Screen Category 1 - Extension - Extension Position 11.1.7 - Extension - Extension Position - To change an extension number to an unassigned two-digit...
  • Page 60: System Speed Check

    Category 1 - Extension - System Speed Check 11.1.9 - Extension - System Speed Check - To per- mit or prohibit Protegé ® 616 the ability to check all SYS SPD CHECK: Y outgoing calls that were dialed using system speed numbers against the Toll Restriction table, press the back next...
  • Page 61: Category 2 - Trunkline

    Category 2 - Trunkline 11.2 - Trunkline - To view programming for each 2. TRUNKLINE line, press the F3 key “Show.” Enter the line number you want and press the F2 key “Show.” back next show Note: If the line number does not exist it will not be accepted.
  • Page 62: Call Abandon

    Category 2 - Trunkline - Call Abandon 11.2.3 - Trunkline - Call Abandon - If this function CALL ABANDON: Y is enabled, the system monitors for disconnect supervision from the Central Office. When Call Abandon is set to "Y,” the system monitors for an back next open in loop current longer in duration than the...
  • Page 63: Private To

    Category 2 - Trunkline - Private To 11.2.6 - Trunkline - Private To - To allow a specific PRIVATE TO: NULL line to be used exclusively by an extension, press the F3 softkey, "Chg,” to enter a valid two-digit exten- sion number.
  • Page 64: Category 3 - Call Handling

    Category 3 - Call Handling 11.3 - Call Handling - To view Call Handling programming, press the F3 key "Show.” 3. CALL HANDLING back next show Figure 5-30: Call Handling Screen Category 3 - Call Handling - Intrusion 11.3.1 - Call Handling - Intrusion - Intrusion, if per- INTRUSION: N mitted, allows a party to join a call on a CO line occupied by an extension with the same or a lower...
  • Page 65: Exclusive Hold

    Category 3 - Call Handling - Exclusive Hold 11.3.3 - Call Handling - Exclusive Hold - Line calls EX_HOLD TIME: 0 that are placed on Exclusive Hold will be returned to system hold after the programmed time in this field expires. To enter programming in this field, back next press the F3 softkey, "Chg,”...
  • Page 66: Remind Time

    Category 3 - Call Handling - Remind Time 11.3.6 - Call Handling - Remind Time - The Remind REMIND TIME: 30 Time allows the system to produce a beep at sched- uled intervals to alert the extension user that an intercom or line call is placed on hold.
  • Page 67: Pbx Auto Pause

    Category 3 - Call Handling - PBX Auto Pause 11.3.9 - Call Handling - PBX Auto Pause - To PBX AUTO PAUSE: 2 shorten or extend the automatic pause that is inserted after a PBX code is entered, press the F3 softkey, "Chg,”...
  • Page 68: Tone Time: 90

    Category 3 - Call Handling - Voice Mail Dialing Ratio 11.3.11.1 - Call Handling - Voice Mail Dialing Ratio - Tone Time - This field determines the length of a TONE TIME: 90 tone that is being sent by the 616 system to voice mail.
  • Page 69 Category 3 - Call Handling - Alternate Ring Time 11.3.13 - Call Handling - Alternate Ring Time - To determine the time a call will ring at the attendant's ALT_RING TIME: 30 station before it simultaneously rings at the alter- nate attendant's station, press the F3 softkey, "Chg,”...
  • Page 70: Operator Code: 0

    Category 3 - Call Handling - Operator Code 11.3.15 - Call Handling - Operator Code - This field determines what digit is dialed by internal and OPERATOR CODE: 0 external callers to contact the operator. Valid entries are 0 and 9. To change press the F3 softkey, "Chg.” back next This softkey acts as a toggle between the two valid...
  • Page 71: Category 4 - Resource

    Category 4 - Resource 11.4 - Resource - To view Resource programming, press the F3 key "Show.” 4. RESOURCE back next show Figure 5-51: Resource Screen Category 4 - Resource - System Time 11.4.1 - Resource - System Time - To change the system's internal clock, including the year, month, SYSTEM TIME date, weekday, hour and minute, press the F3 soft-...
  • Page 72: User Names

    Category 4 - Resource - User Names 11.4.2 - Resource - User Names - To view or pro- gram user names for active extensions on the 616 USER NAMES system, press the F3 softkey, "Show.” Press the F3 softkey, "Chg,” and enter a valid back next show...
  • Page 73: Alternate Attendant

    Category 4 - Resource - Alternate Attendant 11.4.4 - Resource - Alternate Attendant - To pro- gram a second extension to be an alternate ringing ALTERNATE: NULL site for incoming calls that are not answered by the attendant in 30 seconds, press the F3 softkey, "Chg,” back next and enter an extension number.
  • Page 74: Database Password

    Category 4 - Resource - Database Password 11.4.6 - Resource - Database Password - To change the database password, press the F3 softkey, "Chg,” DB PSWD: _ and enter the new password. It must be six digits in length. bksp show Note: If a system database password is forgotten or lost, power off the system and power it back on.
  • Page 75: System Speed Dial

    Category 4 - Resource - System Speed Dial 11.4.8 - Resource - System Speed Dial - To view or program system speed dial numbers, press the F3 SYSTEM SPD NUM softkey, "Show.” The system speed dial numbers are 20 - 99. Enter back next show...
  • Page 76: Extension Copy

    Category 4 - Resource - Extension Copy 11.4.10 - Resource - Extension Copy - After programming an extension, Protegé ® 616 allows the EXTENSION COPY customized features to be copied to any extension. This is accomplished from the Extension Copy fea- back next show...
  • Page 77: Feature Key Copy

    Category 4 - Resource - Feature Key Copy 11.4.12 - Resource - Feature Key Copy - After programming a keyset's feature keys, Protegé ® 616 FEATURE KEY COPY allows the customized feature key programming to be copied to the same type of keyset. This is accom- back next show...
  • Page 78: Category 5 - Restriction

    Category 5 - Restriction 11.5 - Restriction - To program Toll Restriction programming, press the F3 softkey, "Show." 5. RESTRICTION back next show Figure 5-88: Restriction Screen Category 5 - Restriction - Dialing Table 11.5.1 - Restriction - Dialing Table -Press the F3 softkey again to program the Digit Interval Table.
  • Page 79: Dialing Table - Dgt Interval

    Category 5 - Restriction - Dialing Table 11.5.1.1 - Restriction - Dialing Table - DGT Interval - There is a possibility of 100 different number inter- DGT INTERVAL: _ vals with Toll Restriction. Enter a number between 001 - 100 and press the F2 softkey, "Show." bksp show If the Starting Digit String has not been pro-...
  • Page 80: Extension Class Of Service Screen

    Category 5 - Restriction - Dialing Table 11.5.1.2 - Restriction - Dialing Table - Extension COS - After completing the Digit Interval Table, the EXTENSION COS next step is to assign programmed intervals to each Class of Service. Remember that both the Day and back next show...
  • Page 81: Control Screen

    Category 6 - Control 11.6 - Control - This category contains programming for Voice Mail and offers the ability to cold and 6. CONTROL warm start the Protegé ® 616 system. To enter Voice Mail programming or restart the system, press the back next show...
  • Page 82: Voice Mail Prefix Code

    Category 6 - Control - Voice Mail 11.6.1.1 - Control - Voice Mail - Prefix Code - To program the Prefix Codes that are sent by the KSU PREFIX CODE to the Voice Mail when Voice Mail answers a call, press the F3 softkey, "Show."...
  • Page 83: Voice Mail Disconnect Digits Screen

    Category 6 - Control - Voice Mail 11.6.1.3 - Control - Voice Mail - Disconnect Digits - The disconnect digits are sent to the voice mail DIS DGT: T T T T T T when a call is terminated by the system. The maxi- mum number of digits is eight.
  • Page 84: System Cold Start Screen

    Category 6 - Control - System Cold Start 11.6.3 - Control - System Cold Start SYS COLD START System Cold Start defaults the database. All prior customized programming will be lost, and all bksp next show database parameters will be returned to default parameters.
  • Page 85 2) Connect the grounding wrist strap to an niques to identify and correct system problems. approved ground. When help is required, contact Sprint Products 3) Find the anti-static bag containing the EPROM Group Technical Services at 1-800-791-1110. Identify chip for the Common Control Board.
  • Page 86: Busy Display Phone Does Not Ring

    If the problem does not match any of the descrip- tions, contact Sprint Products Group at 1-800-791- 1110. The SPG technical support center is open Monday through Friday from 7:30 a.m. to 5:30 p.m.
  • Page 87 Index 616 Capacity 1-1 Class Of Service 4-3, 5-4, 5-8, 5- Extension Group 5-4, 5-10 616 Software 5-1 Extension Position 5-4, 5-11 CO Flash 5-4, 5-17 External Music Source 4-3 CO Line Connections 3-6 External Page 4-3 Conference 4-10 Abandon Time 5-4, 5-17 Control category 5-33 Alarm 4-8 Alphanumeric Display 4-1...
  • Page 88 Intrusion 4-2, 5-4, 5-16 Pause Time 5-4, 5-18 Intrusion Tone 5-4, 5-16 PBX Auto Pause 5-4, 5-19 Toll Restriction 4-6 PBX Code 5-4, 5-18 Tone Duration Selection 4-6, PBX Compatibility 4-5 5-19 Power Failure Transfer 3-7, 4-5 Tone Time 5-4, 5-20 Key Inquiry 4-12 Power Requirements 3-2 Tools and Supplies 3-2...

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