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Sprint PROTEGÉ 616 User Manual

Digital hybrid key system
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P
616
®
ROTEGÉ
Digital Hybrid Key System
Keyset User Guide with display
Mat Code 699050

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Summary of Contents for Sprint PROTEGÉ 616

  • Page 1 ® ROTEGÉ Digital Hybrid Key System Keyset User Guide with display Mat Code 699050...
  • Page 2 Copyright © 2001, Sprint Products Group, Inc. All Rights Reserved. 03/01 1000 Sprint and the diamond logo are registered trademarks of Sprint Communications Company L. P., used under license. All trademarks referenced herein are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents chapter Introduction 1. How To Use This Guide ..1 2. Your Keyset’s Parts ... .2 3. Understanding the Lights ..6 4.
  • Page 4 Contents 1. Mute ..... .41 Convenience chapter 2. Station Alarm Clock ...42 Features 3.

  • Page 5: How To Use This Guide

    Introduction chapter 1. How To Use This Guide Your Protegé display keyset is the perfect tool for today's workplace. This ® guide shows you how to set and use your phone's many advanced and labor- saving features. Getting Started Read this chapter carefully; it contains some important safety instructions. Then, flip through the rest of the guide to become familiar with how informa- tion is organized.

  • Page 6: Your Keyset's Parts

    1 / Introduction 2. Your Keyset’s Parts Headset Jack Display (LCD) Speakerphone Soft Keys Feature Keys Pull Out Tray Speaker Key and Light Volume Keys Dial Pad Xfr/Conf Key Hold Key Redial Key Clear Key Function Key Protegé 616 Keyset User’s Guide - with display ®...
  • Page 7 1 / Introduction Clear key Press the Clear key to cancel any task you are in the middle of performing, and to terminate a call. Also use this key to conclude programming certain features. However, do not press the Clear key to complete a programming task if you are active on a call, as this will also disconnect you from your call.
  • Page 8 1 / Introduction Call Forward, Do Not Disturb or a Message Waiting. N A speed dial number. Press the key to dial the stored number. At default your phone is programmed as follows: Feature 1 - Line 1 Feature 6 - Ext. 12 Feature 11 - Voice Call Allow Feature 2 - Line 2 Feature 7 - Ext.
  • Page 9 1 / Introduction Speaker key and light The speaker key turns your speakerphone on and off. Use it to disconnect a hands-free call. Your speakerphone is active when the light is lit. Pressing the Speaker key will answer or release a call on the speakerphone. Switching from the handset to the speakerphone is easy.

  • Page 10: Understanding The Lights

    1 / Introduction 3. Understanding the Lights The lights on your keyset indicate the status of lines, features, and other exten- sions. The table below describes what each light indicates. The lights are situated beside each Feature key. Line keys are feature keys programmed to access out- side lines.

  • Page 11: Understanding The Tones

    1 / Introduction 4. Understanding the Tones This table will help you distinguish between the different ring tones you hear on your keyset. Signal Description Single ring Hold reminder tone Confirmation tone Two short rings (Once) Error tone (Twice) Callback Repeated single ring Incoming outside call Line recall...

  • Page 12: Your Protegé

    1 / Introduction 6. Your Protegé Phone System ® Access To Features You may not be able to operate all the features in this guide exactly as written. If your company's telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all.

  • Page 13: Answering Calls

    Answering Calls chapter 1. Answering Calls Answering Internal and External Calls Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key if you have the Auto Answer feature set to "on" (see page 49).

  • Page 14: Call Pickup

    2 / Answering Calls 2. Call Pickup Call Pickup helps you answer calls that are ringing at another location. Use Directed Call Pickup to answer a ringing extension. You specify ("direct") the ringing location by dialing the ringing extension's number. Dial the Group Call Pickup number to pick up a ringing extension that is with- in your work group.

  • Page 15: Call Forward

    2 / Answering Calls 3. Call Forward Call Forward, also known as Diversion, is a powerful and flexible feature that allows you to direct some or all of your calls to one or several locations. The three options available on the Protegé 616 system are Direct Call ®...
  • Page 16 2 / Answering Calls No Answer Call Forward To activate Keyset is idle. Press the Function key and then dial 2. FUNCTION - or - Press the designated feature key. Press soft key F3 below the word “no/ans.” Enter the extension number to which you want to forward calls or press the corresponding DSS key, or press the Voice Mail key to forward to Voice Mail.
  • Page 17 2 / Answering Calls Busy Call Forward To activate 1. Keyset is idle. 2. Press the Function key and then dial 2. FUNCTION - or - Press the designated feature key. 3. Press soft key F2 below the word “busy.” 4.

  • Page 18: Avoiding Calls

    2 / Answering Calls 4. Avoiding Calls At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose to use Do Not Disturb. Do Not Disturb (DND) will stop all outside calls from ringing your telephone. However, display phones will still show information about the incoming call on its LCD.

  • Page 19: Busy Ring

    2 / Answering Calls 5. Busy Ring Busy Ring allows you to enable or disable the ringing associated with incom- ing line calls at your extension. If your extension is busy, and you want your phone to ring to notify you of incoming line calls, then Busy Ring should be enabled.

  • Page 20: Retrieving "Parked" Calls

    2 / Answering Calls 6. Retrieving “Parked” Calls The Call Park feature, which is used with line calls only, offers you a way to retrieve a call placed on hold at another extension. You can pick up the call from any extension. Extensions that are members of a conference or has intruded into a call cannot retrieve a “parked”...

  • Page 21: Placing Intercom Calls

    Making Calls chapter three 1. Placing Intercom Calls You can reach any individual extension by dialing the appropriate directory number. Use the Voice to Ring Interchange feature to force an extension that is in Voice Call mode to ring. This is particularly useful in situations when the called extension is unattended, as it enables you to use any available messaging options, and to follow any No Answer Call Forwarding instructions that may have been set.
  • Page 22 3 / Making Calls Voice to Ring Interchange (VRI) 1. Keyset is in idle state. 2. Dial the extension number. - or - Press the designated DSS key. ✻ 3. Receive confirmation tone. LCD displays the word “voice.” 4. Dial *. Your call overrides the Voice Call set- ting and rings through to the extension.

  • Page 23: Barge In

    3 / Making Calls 2. Barge In Your telephone system administrator can advise if the Barge In feature is avail- able to you. Use it when you want to interrupt a busy extension or line. Your ability to use this feature depends on your class of service and that of the extension on which you want to intrude.

  • Page 24: Placing Outside Calls

    3 / Making Calls 3. Placing Outside Calls Consult your telephone system administrator for any restrictions in your ability to make outside calls. Placing Outside Calls 1. Press an available line or line group key. - or - Dial 9. 2.

  • Page 25: Redialing

    3 / Making Calls 4. Redialing Two redialing options are available to you: Last Number Redial and Saved Number Redial. Last Number Redial (LNR) simply redials the last outside number dialed out from your keyset. By default, the Redial key is programmed for LNR. The Saved Number Redial (SNR) feature redials a telephone number, which you stored during an earlier call to that number.

  • Page 26: Dialing Speed Dial Numbers

    3 / Making Calls 5. Dialing Speed Dial Numbers Any frequently dialed telephone number can be stored as a Speed Dial Number. Speed dial numbers are similar to the directory numbers you dial to access extensions or the voice mail group. When you entered a speed dial number, the Protegé...

  • Page 27: Special Dialing

    3 / Making Calls 6. Special Dialing Your system administrator can confirm if your system uses pulse dialing, and whether you need to add any of the special dial characters (pause or flash). If your system uses pulse dialing for outside calls, you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems.

  • Page 28: Callback

    3 / Making Calls 7. Callback When you place an intercom call to a busy or unattended extension, you can request a callback and hang up. You then receive a callback when the busy extension becomes available, or when the unattended extension is next used (goes off-hook and back on-hook).
  • Page 29 3 / Making Calls Responding to a Callback To activate 1. Your extension rings. LCD alerts you to the extension callback. 2. Press soft key F2 below the word “reply.” - or - Lift handset or press Speaker key. 3. The call rings through to the extension. To cancel 1.

  • Page 30: Camp On

    3 / Making Calls 8. Camp On When you call a busy extension, you can use the Camp On feature which allows you to remain off-hook, until the busy extension becomes available. You will hear music on hold while waiting if your system is equipped with a music source.

  • Page 31: Hold

    Call Handling chapter four 1. Hold You can place a line call on hold and any extension keyset can retrieve the call. Protegé ® 616 offers two methods for placing a call on hold. The first, System Hold, places intercom or line calls on hold by pressing the Hold key. The sec- ond method called Exclusive Hold places line calls on hold and it can only be retrieved by the extension placing it on hold.
  • Page 32 4 / Call Handling Exclusive Hold To place a line call on exclusive hold 1. Keyset in use on an active call. FUNCTION 2. Press the Function key followed by the Hold HOLD key. To retrieve 1. Press the held outside line key (flashing green).

  • Page 33: Transferring Calls

    4 / Call Handling 2. Transferring Calls There are two types of transfers. One, called a blind transfer, does not announce to the target any information prior to redirecting a call. The other, called a screened transfer, notifies the target extension about the call prior to redirecting it.
  • Page 34 4 / Call Handling Call Park (No Ring Transfer) Parking a call 1. Keyset is active on a call. FUNCTION 2. Press the Function key and then dial 73. 3. Dial the extension number of the park destina- tion. 4. Receive confirmation tone. Answering a parked call 1.

  • Page 35: Conference

    4 / Call Handling 3. Conference The Conference feature allows you to connect up to three additional parties in a single, supervised conversation. The three additional parties can be any combi- nation of line or intercom callers. Protegé 616 offers a Private Talk feature that ®...
  • Page 36 4 / Call Handling Holding the Conference To put the conference on hold 1. Press the Hold key. HOLD To return to the conference 1. Press the held line key. - or - Press the DSS or ICM key (designated feature keys) if the conference is with internal parties only.

  • Page 37: Call Wait

    4 / Call Handling 4. Call Wait Users with display phones can enable Call Wait to alert them when intercom calls are placed to their busy extension. The intercom caller hears ring tone unless the call is rejected. Immediately, the intercom caller will hear busy sig- nal.
  • Page 38 4 / Call Handling Protegé 616 Keyset User’s Guide - with display ®...

  • Page 39: Paging

    chapter Paging Messaging five 1. Paging You can initiate a page from your keyset by dialing the feature code. The Protegé 616 system will broadcast the page over the speakers of all idle ® Protegé keysets within that group. If your system is connected to any paging speakers, you can access external paging equipment by dialing the appropriate feature code.
  • Page 40 5 / Paging and Messaging Answer a Page 1. Press the Function key and then dial 59. - or - FUNCTION Press the designated feature key. 2. You are immediately connected to the exten- sion initiating the page. Paging Receive Selection To accept paging FUNCTION 1.

  • Page 41: Message Waiting

    5 / Paging and Messaging 2. Message Waiting You can send a message to another extension when you get no answer or the extension is busy. A Call Me message leaves a "message waiting" indication for the called party indicating that a caller from a specified extension was trying to reach them.

  • Page 42: Premises Messages

    5 / Paging and Messaging 3. Premises Messages A Premises Message is a text message that you can display on your keyset LCD, and which will also appear on the LCD of any internal caller calling you from a display keyset. When you use the premises message feature in conjunction with Do Not Disturb, the premises message will be displayed on the calling keyset's LCD.

  • Page 43: Creating Personal Messages

    5 / Paging and Messaging 4. Creating Personal Messages The seventh Premises message is personal to your keyset. You can program and reprogram them as you wish. Each message is saved until you save another in its place. Use the table below as a guide to entering different letters. Times to ----------------------------- Key Pad Number -------------------------------- Press...
  • Page 44 5 / Paging and Messaging Remove your message from display FUNCTION 1. Keyset idle or in use. 2. Press the Function key and then dial 90. Deleting your message 1. Keyset idle or in use. FUNCTION 2. Press the Function key and then dial 90. 3.

  • Page 45: Mute

    chapter Convenience Features 1. Mute The Mute feature disables the handset transmitter and the speaker microphone. Use the mute feature to permit a private conversation while on a call. If you have a feature key preprogrammed as a Mute key, the light will be lit while your keyset is muted.

  • Page 46: Station Alarm Clock

    6 / Convenience Features 2. Station Alarm Clock The Alarm Clock can be used to remind yourself of appointments. Use the 24 hour clock format to enter the time for the reminder. For example, 2:23 p.m. is entered as 1423. When the reminder time is reached, your keyset will ring to alert you, even if you are active on a call.

  • Page 47: Speed Dial Numbers

    6 / Convenience Features 3. Speed Dial Numbers A Speed Dial Number stores an outside telephone number. You may store a maximum of 16 digits (including special dialing characters) in a single speed dial number. At default bins 00 - 19 are designated as private to your phone. You may program your frequently called numbers in these 20 bins.
  • Page 48 6 / Convenience Features Programming a Speed Dial Bin Number Under a Feature Key FUNCTION 1. Keyset is idle. 2. Press the Function key and then dial # 3. 3. Press the feature key you wish to program. 4. Press soft key F3 below the word “chg.” 5.

  • Page 49: Service Mode

    6 / Convenience Features 4. Service Mode Use the Service Mode feature as an alternative method of changing from Day Service to Night Service. Choose from three service modes: Day, Night and Time. The Time service mode automatically changes between Day and Night according to the Night Switching programming in the database.

  • Page 50: Unanswered Call Table

    6 / Convenience Features 5. Unanswered Call Table If you subscribe to Caller ID service from your local telephone company the system maintains a table of up to 50 unanswered calls. The calling name/ number information pertaining to unanswered incoming calls will be stored in this table.

  • Page 51: Two Features For Easier Dialing

    chapter Customizing seven Your Keyset 1. Two Features For Easier Dialing Hot Dial Pad and Automatic Line Selection are features you can use to make dialing easier and faster. Hot Dial Pad When you have the Hot Dial Pad feature enabled, you can dial an extension or outside line without lifting the handset or pressing the speaker key.
  • Page 52 7 / Customizing Your Keyset Automatic Line Selection To activate 1. Keyset is idle. FUNCTION 2. Press the Function key and then dial 95. 3. Press soft key F3 below the word "chg" to select either intercom, line or line group dial tone.

  • Page 53: Three Features For Easier Answering

    7 / Customizing Your Keyset 2. Three Features For Easier Answering Voice Call, Auto Answer, and Distinctive Ringing are three features that you can use to make answering calls easier and faster. Voice Call When you set your keyset to allow voice calls, intercom callers are connected immediately over the speakerphone, without requiring you to go off-hook.
  • Page 54 7 / Customizing Your Keyset Voice Call To receive FUNCTION 1. Keyset is idle. 2. Press the Function key and then dial 98. To prevent 1. Keyset is idle. FUNCTION 2. Press the Function key and then dial 98. Auto Answer To activate FUNCTION 1.

  • Page 55: Check Feature Status

    7 / Customizing Your Keyset 3. Check Feature Status Use the Check Keyset Feature Status feature to confirm which features you have operating at your keyset. This feature is particularly useful for trou- bleshooting. If your keyset seems to behave oddly, check your feature settings. You may find a particular feature is set differently from how you expect.

  • Page 56: Setting The Feature Keys

    7 / Customizing Your Keyset 4. Setting The Feature Keys Your keyset has a number of feature keys that can be programmed to your requirements. You can program under a feature key any one of the following: N An outside line key N A DSS key N A feature such as Call Forward When you program a speed dial number under a feature key, you will enter the...
  • Page 57 7 / Customizing Your Keyset Programming a Line Group or ICM Key 1. Keyset is idle. FUNCTION 2. Press the Function key and then dial # 3. 3. Press the feature key you wish to program. 4. Press soft key F3 below the word “chg.” 5.

  • Page 58: Headset Operation

    7 / Customizing Your Keyset 5. Headset Operation Simply plug a headset or headset amplifier directly into the headset jack. Enter the Headset Function feature code. While you have the Headset Function enabled, keep the handset in its cradle. Use the Speaker key to answer and end calls.

  • Page 59: Background Music

    7 / Customizing Your Keyset 6. Background Music With the Background Music feature you can play background music over the speaker of your telephone while it is idle. You will normally hear the same music source that callers hear when they are placed on hold. The music stops when you operate your telephone and resumes when you hang up.
  • Page 60 7 / Customizing Your Keyset Protegé 616 Keyset User’s Guide - with display ®...

  • Page 61: Voice Mail Features

    chapter Voice Mail Features eight 1. Voice Mail If you use your voice mail system on a regular basis, we recommend you des- ignate a feature key as a voice mail “Message Waiting” key. The voice mail Message Waiting key lights when you receive a voice mail message.
  • Page 62 8 / Voice Mail Features Forwarding to Voice Mail 1. Keyset is in idle state. 2. Press the Function key and then dial 2. FUNCTION - or - Press the designated feature key. 3. Press appropriate soft key below the type of forward: F1 for Direct F1/F2/F3...

  • Page 63: Glossary

    Glossary Class of Service Keyset Another name for telephone. Your level of access to certain fea- Specifically, a phone with a number tures. Your company's phone system of push buttons or "keys." may assign a different class of serv- ice to particular extensions, to restrict access to certain features.
  • Page 64 Glossary Service Mode Tone The way calls are handled depending The audible sound your keyset on the time of day. For example, makes. There are many different your company's phone system may tones: for example, dial tone, ring be configured so that in Day Service tone, busy tone, and error tone.

  • Page 65: Index

    Index Abbreviated Numbers - See Speed Dialing Speed Dial Numbers 22 Dial Numbers Dialing Voice Mail 57 Alarm Clock 42 Dial Pad 2, 3 Attendant, Calling the 17 Direct Call Forward 11 Auto Answer 9, 49 Directed Call Pickup 10 Automatic Hold 9, 28 Directory Numbers 22, 43 Automatic Line Selection 47, 48...
  • Page 66 Index Hold 27 Night Service - See Service Mode - Holding an Intercom Call 28 - Reminder 7 On-Hook - System 27 Outside Line 59 Hold Key 2, 4 Hot Dial Pad 47 Paging 35 Parked Calls 30 Idle State 59 Pause 23, 43 Inserting Special Characters 23 Personal Message - Creating 39...
  • Page 67 Index Station 60 System Administrator 60 System Hold 27 Time Reminder 42 Tone 60 Tones, Understanding 7 Transferring Calls 29 Transferring to Voice Mail 57 Trunk 60 Unanswered Call Table Urgent Calls 26 Voice Call 49-50 Voice Mail 57-58 Voice to Ring Interchange 18 Volume Keys 5 Work Group - Pickup a Ringing Extension 10...
  • Page 68 Notes Protegé 616 Keyset User’s Guide - with display ®...
  • Page 69 Notes Protegé 616 Keyset User’s Guide - with display ®...
  • Page 70 Notes Protegé 616 Keyset User’s Guide - with display ®...
  • Page 71 UICK UIDE TO UMBERING ’ EFAULT ROTEGÉ OMPANY ESOURCE IRECTORY UMBERS IRECTORY UMBERS Extension Numbers 10-25, 58-73 _______________ Extension Group Numbers _______________ Line Numbers _______________ Line Group Numbers _______________ System Speed Dial Numbers 20-99 _______________ Individual Speed Dial Numbers 00-19 _______________ Voice Mail Access _______________...
  • Page 72 UICK UIDE TO EATURE ODES Feature Code Feature Code NSWER UTOMATIC XCLUSIVE UTOMATIC ELECTION YSTEM F*95 ANCEL ELECTION (LNR) ACKGROUND USIC UMBER EDIAL F*96* ARGE ESSAGES ELETING ESSAGES REMISES F*90 ORWARD ESSAGES REMISES ICKUP DIRECT AGING ICKUP GROUP NSWER AGING LLOW ECEIVE AGING...

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