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Sprint PROTEGÉ 3X8 User Manual

Digital hybrid key system single line telephone
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P
3
8
®
ROTEGÉ
X
Digital Hybrid Key System
Single Line Telephone User Guide
Mat Code 699013

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Summary of Contents for Sprint PROTEGÉ 3X8

  • Page 1 ® ROTEGÉ Digital Hybrid Key System Single Line Telephone User Guide Mat Code 699013...
  • Page 2 PRINT RODUCTS ROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL ACCURACY OF THIS GUIDE EATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE Copyright © 1999, Sprint Products Group, Inc. All Rights Reserved.
  • Page 3 UICK UIDE TO UMBERING ’ EFAULT ROTEGÉ OMPANY ESOURCE IRECTORY UMBERS IRECTORY UMBERS Extension Numbers 10-17, 58-65 _______________ Extension Group Numbers _______________ Line Numbers _______________ Line Group Numbers _______________ System Speed Dial Numbers 20-99 _______________ Individual Speed Dial Numbers 00-19 _______________ Voice Mail Access _______________...
  • Page 4 UICK UIDE TO EATURE ODES Feature Code Feature Code (LNR) LARM LOCK UMBER EDIAL #*92 ANCEL LARM LOCK ESSAGES SENDING # * 96 * ARGE ESSAGES CANCELING # 91 #500 ALLBACK AGING #*91 #501 ANCEL ALLBACK AGING XTERNAL & E #502 ORWARD AGING...

  • Page 5: Table Of Contents

    Contents chapter 1. How To Use This Guide ..1 Introduction 2. Your Phone’s Parts ... .2 3. Understanding the Tones ..3 4.

  • Page 6: Voice Mail Features

    Contents Convenience chapter 1. Alarm Clock ....19 Features 2. Speed Dial Numbers ..20 Voice Mail chapter 1.

  • Page 7: Chapter Introduction

    Slt_gd1.qxd 1/26/00 9:43 AM Page 1 chapter Introduction 1. How To Use This Guide The Protegé 3x8 phone system is perfect for today’s small office workplace. This guide shows you how to take advantage of the system’s many advanced and labor-saving features using a single line telephone. Getting Started Read this chapter carefully;...

  • Page 8: Your Phone's Parts

    Slt_gd1.qxd 1/26/00 9:43 AM Page 2 1 / Introduction 2. Your Phone’s Parts Hookswitch Handset Dial Pad Message Waiting Lamp (not all models) Flash Key (not all models) Dial Pad Use the dial pad to dial telephone numbers and to enter feature codes. Flash Key (not all models) Press the flash key when setting features.

  • Page 9: Understanding The Tones

    Slt_gd1.qxd 1/26/00 9:43 AM Page 3 1 / Introduction 3. Understanding The Tones This table will help you distinguish between the different ring tones you hear on your telephone. Signal Description Single ring Confirmation tone - heard on the handset only Two short rings Error tone - heard on the handset only Repeated single ring...

  • Page 10: Your Protegé Phone System

    Slt_gd1.qxd 1/26/00 9:43 AM Page 4 1 / Introduction 5. Your Protegé Phone System Access To Features You may not be able to operate all the features in this guide. Access to features depend on the programming of each individual phone system. A particular fea- ture option may be included in your company’s system, but may not be pro- grammed to operate at your extension.

  • Page 11: Answering Calls

    slt_gd2.qxd 1/26/00 9:42 AM Page 5 chapter Answering Calls 1. Call Pickup Call Pickup lets you answer calls that are ringing at another location. Use Direct Call Pickup to pick up another ringing extension. You specify ("direct") the ringing location by dialing the directory number of the ringing extension. Use Group Call Pickup to pick up a ringing extension that is within your work group.

  • Page 12: Call Forward

    slt_gd2.qxd 1/26/00 9:42 AM Page 6 2 / Answering Calls 2. Call Forward Call Forward allows you to direct some or all of your calls to another location. There are several types of call forwarding that handle different situations. The three options are Direct Call Forward, Busy Call Forward and No Answer Call Forward.
  • Page 13 slt_gd2.qxd 1/26/00 9:42 AM Page 7 2 / Answering Calls No Answer Call Forward To activate 1. Lift the handset. 2. Dial # 24. 3. Enter the extension number to which you want to forward calls. 4. Dial 1 to forward outside calls only 1/2/3 - or - Dial 2 to forward all calls...

  • Page 14: Do Not Disturb

    slt_gd2.qxd 1/26/00 9:42 AM Page 8 2 / Answering Calls 3. Do Not Disturb At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose to enable Do Not Disturb at your telephone.

  • Page 15: Making Calls

    slt_gd3.qxd 1/26/00 9:42 AM Page 9 chapter Making Calls three 1. Placing Intercom Calls You can reach any individual extension or group of extensions by dialing the appropriate directory number. The Voice to Ring Interchange feature forces a phone that is in Voice Call mode to ring.

  • Page 16: Placing Outside Calls

    slt_gd3.qxd 1/26/00 9:42 AM Page 10 3 / Making Calls 2. Placing Outside Calls Consult your telephone system administrator for any restrictions that affect your ability to make outside calls. Last Number Redial (LNR) simply redials the last outside number dialed out from your phone.

  • Page 17: Callback

    slt_gd3.qxd 1/26/00 9:42 AM Page 11 3 / Making Calls 4. Callback When you place an intercom call to a busy or unattended extension, you can request a callback and hang up. You then receive a callback when the busy extension becomes available, or when the unattended extension is next used (goes off-hook and back on-hook).

  • Page 18: Camp On

    slt_gd3.qxd 1/26/00 9:42 AM Page 12 3 / Making Calls 5. Camp On When you call a busy extension or want to access a specific line that is busy, you can choose to use the Camp On feature, remain off-hook, and wait for the busy extension to become available.

  • Page 19: Call Handling 1. Hold

    Slt_gd4.qxd 1/26/00 9:41 AM Page 13 chapter Call Handling four 1. Hold You can place one call on hold and dial another extension. If your telephone is equipped with a Flash key, press it to move between two calls. (see Call Brokering, page 15.) Calls on hold will recall to your phone after a specified period of time (default is 30 seconds).

  • Page 20: Transferring Calls

    Slt_gd4.qxd 1/26/00 9:41 AM Page 14 4 / Call Handling 2. Transferring Calls There are two types of transfers. One, called a blind transfer, does not announce to the target any information prior to redirecting a call. The other, called a screened transfer, notifies the target extension about the call prior to redirecting it.

  • Page 21: Call Brokering

    Slt_gd4.qxd 1/26/00 9:41 AM Page 15 4 / Call Handling 3. Call Brokering Switching back and forth between two active calls by using the Flash key is known as Call Brokering. The Flash key acts as a toggle between the two calls. At any time, one of the two calls will be on hold, and will not be able to hear your conversation with the other party.
  • Page 22 Slt_gd4.qxd 1/26/00 9:41 AM Page 16 4 / Call Handling Protegé ® 3x8 Keyset User Guide - single line telephone...

  • Page 23: Paging

    slt_gd5.qxd 1/26/00 9:46 AM Page 17 chapter Paging Messaging five 1. Paging You can initiate a page from your phone by dialing a paging directory number. There are four different types of paging available. An "All Page" broadcasts the page over the speakers of all keysets. A "Group Page" broadcasts the page over the speakers of all keysets within an extension group.

  • Page 24: Messaging

    slt_gd5.qxd 1/26/00 9:46 AM Page 18 5 / Paging and Messaging 2. Messaging You can send a "Call Me" message to another extension when the extension is not answered or the line is busy. A Call Me message leaves a "message wait- ing"...

  • Page 25: Alarm Clock

    slt_gd6.qxd 1/26/00 9:46 AM Page 19 chapter Convenience Features 1. Alarm Clock The Alarm Clock can be used to remind yourself of appointments. Use the 24 hour clock format to record the time for the reminder. For example, 2:23 p.m. is recorded as 1423. The attendant can program reminders for other phones in the telephone system.

  • Page 26: Speed Dial Numbers

    slt_gd6.qxd 1/26/00 9:46 AM Page 20 6 / Convenience Features 2. Speed Dial Numbers A Speed Dial Number stores an outside telephone number or a frequently called extension. You may store a maximum of 20 digits (including special dialing characters) in a single speed dial number. The quantity of speed dial numbers assigned to your extension and the numbers themselves depend on how your company's phone system has been configured.

  • Page 27: Voice Mail

    slt_gd7.qxd 1/26/00 9:47 AM Page 21 chapter Voice MailFeatures seven 1. Voice Mail If your system is equipped with an optional voice mail system, you may call voice mail to check your mesages, forward calls to voice mail and transfer callers to other voice mailboxes.
  • Page 28 slt_gd7.qxd 1/26/00 9:47 AM Page 22 7 / Voice Mail Features Retrieving Voice Mail Messages Lift the handset. Dial # 64. Protegé ® 3x8 Keyset User Guide - single line telephone...

  • Page 29: Glossary

    Glossary such a way that calls "hunt" from Class of Service extension to extension to find a free Your level of access to certain fea- line. See also Voice Mail. tures. Your company's phone system may assign a different class of ser- vice to particular extensions, to Intercom restrict access to certain features.
  • Page 30 Glossary System Administrator The person responsible for your company’s telephones. It may be an outside business, or a person or department at your company. Essentially, the person to which you go to report problems with your phone or to request changes in your telephone service.

  • Page 31: Index

    Index Abbreviated Numbers - see Speed Feature Access 4 Dial Numbers Feature Interaction 4 Alarm clock 19 Flash key 2, 23 Attendant, Calling the 9 Forward 6 - 7 Avoiding Calls 1 Forwarding to voice mail 21 Barge In 9 Group Call Pickup 5 Blind transfer 14 Group Page 17...
  • Page 32 Index Screened transfer 14 Service Mode 23 Speed Dial Numbers 20 System Administrator 24 Tone 24 Tones, Understanding 3 Transferring Calls 14 Transferring to voice mail 21 Trunk 24 Voice Call 9 Voice Mail 21 Voice to Ring Interchange 9 Protegé...

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