Phone Call Issues; How Long Does The Regular Call To Directv Take; My Recorder Is Not Making The Regular Call To Directv; Do I Need To Keep The Phone Connected All The Time - DirecTV Digital Satellite Recorder Troubleshooting Manual

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It is typically a short call, less than three minutes. When the software is being updated, it may take

longer, but this happens rarely (a few times a year).

Ø If you use a wireless phone, retry the call using a phone which is connected to a standard

wall jack. Verify that your phone line is working by connecting a phone to the phone cord

and checking for a dial tone. Make sure the phone cord is connected to the recorder and

the wall jack.

Ø Try another local dial-in number from the Phone Dialing Options screen. To get to Phone

Dialing Options, from DIRECTV Central, select " Messages & Setup," then " Recorder &

Phone Setup," then " Phone Connection," then " Change Dialing Options."

Ø You may need to change your Phone Dialing Options from the default. After making

changes, make a test call. (Choose Make Test Call from the Phone Connection screen.) If

the test call succeeds, choose " Make Daily Call Now."

Ø If you have voice mail or use another non-standard dial tone, go to " Messages & Setup,"

then " Recorder & Phone Setup," then " Phone Connection," then " Change Dialing Options."

Turn off " Dial Tone Detection."

Ø If you have call waiting, go to " Messages & Setup," then " Recorder & Phone Setup," then

" Phone Connection," then " Change Dialing Options." Disable call waiting by entering the

correct prefix in Call Waiting Prefix (usually *70,).

Ø If you dial a prefix for outside lines, go to " Messages & Setup," then " Recorder & Phone

Setup," then " Phone Connection," then " Change Dialing Options." Set a Dial Prefix— for

example, " 9," (nine, followed by a comma for a pause).

Ø Your phone line may have low voltage. Try setting Phone avail. detection to Off under

Dialing Options. If you have a caller ID box, try removing it from the line since some

models interfere with the recorder modem's ability to make a call.

Ø If you have a cordless telephone, fax machine, or computer modem connected to the

same line, go to " Messages & Setup," then " Recorder & Phone Setup," then " Phone

Connection," then " Change Dialing Options." Turn off " Phone avail. detection."

Ø You might have too much line noise to make a connection. The recorder ships with a 25

foot phone cord. Try a shorter cord, or buy a line noise filter at your local electronics store.

The recorder should be plugged in to a land-based phone line at all times to receive the

DIRECTV ® Video Recording service and DIRECTV ® sports packages, and to communicate the

purchase of pay per view events.

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Phone Call Issues

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