Table of Contents
Advertisement
Quick Links
DIRECTV ® Digital Satellite Recorder
Remote Control Issues .................................................................................................................. 2
Remote Control Issue Flowchart ................................................................................................. 2
Controlling more than one recorder in the same room................................................................ 3
Check batteries ............................................................................................................................ 4
Check for obstructions and powercycle recorder ........................................................................ 4
Remote appears to be functioning correctly ................................................................................ 4
Check wiring and input settings ................................................................................................... 4
Programming your recorder remote to control TV or A/V System............................................... 5
Using Code Search to find a code for your remote ..................................................................... 6
Programming a Hughes remote................................................................................................... 7
Audio and Video Issues................................................................................................................. 8
Audio and video are out of sync .................................................................................................. 8
I don't hear any audio (sound) ..................................................................................................... 8
Choppy video, blocks of color, garbled audio.............................................................................. 8
I don't see the "Welcome" screen............................................................................................... 9
My DIRECTV ® Recorder is unresponsive or frozen ................................................................... 9
Installation Issues ........................................................................................................................ 10
How do I use the dual tuner feature?......................................................................................... 10
How do I connect more than one satellite receiver?.................................................................. 11
What type of satellite dish do I have? ........................................................................................ 13
What if I don't have enough inputs on my TV? .......................................................................... 13
How can I purchase professional installation? .......................................................................... 13
Equipment Issues ........................................................................................................................ 14
My DIRECTV ® Digital Satellite Recorder is unresponsive or frozen ........................................ 14
My DIRECTV Recorder does not power on............................................................................... 14
DIRECTV ® Digital Video Recording Features........................................................................... 15
The beginning or end of my program was cut off ...................................................................... 15
Can I keep a recording longer? ................................................................................................. 15
Can I record two programs at the same time? .......................................................................... 15
How can I save a recording to my VCR?................................................................................... 16
Now Playing List is filled with TiVo ® Suggestions..................................................................... 16
Can I skip over channels I don't watch? .................................................................................... 16
Why can I only watch part of my recording?.............................................................................. 17
Can I jump back and forth between two channels?................................................................... 17
Phone Call Issues ........................................................................................................................ 18
How long does the regular call to DIRECTV take?.................................................................... 18
My recorder is not making the regular call to DIRECTV............................................................ 18
Do I need to keep the phone connected all the time? ............................................................... 18
Does the regular DIRECTV ® Digital Video Recording service phone call cost me any money?
................................................................................................................................................... 19
Does the occasional phone call to DIRECTV cost me any money?.......................................... 19
What if I need to make a call while the recorder is using the phone? ....................................... 19
What if my phone line is not operating when the recorder tries to make a service call?........... 19
Page 1
Troubleshooting Guide
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for DirecTV Digital Satellite Recorder
Summary of Contents for DirecTV Digital Satellite Recorder
-
Page 1: Table Of Contents
My recorder is not making the regular call to DIRECTV............18 Do I need to keep the phone connected all the time? ............... 18 Does the regular DIRECTV ® Digital Video Recording service phone call cost me any money? ..............................19 Does the occasional phone call to DIRECTV cost me any money?.......... -
Page 2: Remote Control Issues
DVR flash when you press a powercycle Recorder key on your remote? your remote? Powercycle the Recorder. Do Display Case: you see the Check wiring DIRECTV Central screens? and input settings Display Case: Remote appears to be functioning correctly Page 2... -
Page 3: Controlling More Than One Recorder In The Same Room
Controlling more than one recorder in the same room Does the remote control for your DIRECTV ® Digital Satellite Recorder have a "DVR" switch right above the number keys? No, I don't have a DVR switch on my remote: If you have multiple recorders in the same room, you can program each recorder to accept commands from only one remote control. -
Page 4: Check Batteries
Ø Powercycle the recorder by pressing the Power button on the front panel of your recorder. If the light on the front of the DIRECTV Recorder still does not flash after you try all of the steps above, call the phone number listed on your manual for further troubleshooting. -
Page 5: Programming Your Recorder Remote To Control Tv Or A/V System
Messages & Setup, then Recorder & Phone Setup, then Remote Control Setup, then Remote Control - TV 2. Next, you will need to prepare the remote control. Point the remote away from your DIRECTV ® Digital Satellite Recorder and cover the front end with your hand. Press and hold the TV PWR button and DIRECTV button simultaneously until the red light at the end of the remote control comes on, remains steady, then stays on when you release the buttons. -
Page 6: Using Code Search To Find A Code For Your Remote
Using Code Search to find a code for your remote If you have been trying to program your DIRECTV ® Digital Satellite Recorder remote to control a TV or A/V system, and have not been able to find a code that works with your device's manufacturer or model, you may be able to program the remote with a code search. -
Page 7: Programming A Hughes Remote
Programming a Hughes remote For information about programming a Hughes remote control, please refer to your Installation Guide or call Hughes Customer Support at the number shown below. 800-274-8995 Listen for the prompts, and press 4 and then 2 at the first two prompts. Hours: 9 AM - 11 PM Eastern Time Page 7... -
Page 8: Audio And Video Issues
2. Press the PAUSE button on the remote control, press REWIND to move back a frame or two, then Press PLAY again to resume play. 3. Press the DIRECTV button to go to DIRECTV Central. Press the LIVE TV button to return to live television. -
Page 9: I Don't See The "Welcome" Screen
Ø Try connecting the recorder directly to the TV. If doing this allows you to see the "Welcome" screen, the problem is not with your DIRECTV ® Digital Satellite Recorder but with your connections between your recorder and your TV. Try adding the other components one at a time to isolate which connection is causing the problem. -
Page 10: Installation Issues
Installation Issues How do I use the dual tuner feature? To use the dual tuner feature on your DIRECTV ® Digital Satellite Recorder, you will need to do the following: 1. Make sure that you have TiVo software version 3.1 or later. To find your current software version, go to DIRECTV Central >... -
Page 11: How Do I Connect More Than One Satellite Receiver
DIRECTV Receiver DIRECTV Digital Satellite Recorder 2. Connect 2 cables from the multiswitch to your DIRECTV Recorder (see lower left side of figure above). 3. Connect another cable from your multiswitch to your additional receiver (see lower right side of figure above). - Page 12 DIRECTV DVR service on your cable or antenna channels. To resume watching DIRECTV channels and using the features of the DIRECTV DVR service: Press the DIRECTV button on your remote control. The green power light goes on and all DIRECTV DVR service features are now available. Page 12...
-
Page 13: What Type Of Satellite Dish Do I Have
TV. Another way to connect multiple devices to your single-input TV is to use an A/V receiver. If your TV has only one audio jack, it supports mono audio, but not stereo. Connect the DIRECTV Recorder to the TV set using the RF cable instead. -
Page 14: Equipment Issues
2. If the green light is not on, verify that a power cord is securely plugged into the back of the recorder and that the power outlet is working. 3. Press the DIRECTV button on your remote control to verify that your recorder is not in "Standby" mode. -
Page 15: Directv ® Digital Video Recording Features
Some networks begin shows earlier or later than their schedule indicates. Because your DIRECTV ® Digital Satellite Recorder starts and ends a recording at the time listed in the schedule, you may miss the beginning or end of a particular program. If this happens for a show that you record regularly (or you want to be sure to catch the end of the big game), you can use the Overtime Scheduler™... -
Page 16: How Can I Save A Recording To My Vcr
TiVo's suggestions are always the first programs deleted to make room for recordings you request. If you prefer to turn off the automatic recording of suggestions, you can do so by going to DIRECTV Central > Messages and Setup > TiVo's Suggestions. -
Page 17: Why Can I Only Watch Part Of My Recording
You can switch back and forth between the current and last channel by pressing the ENTER key on your DIRECTV ® Digital Satellite Recorder remote control. Additionally, if you have dual-tuners active, you can switch between the two tuners by pressing the DOWN key on your remote. -
Page 18: Phone Call Issues
Ø Try another local dial-in number from the Phone Dialing Options screen. To get to Phone Dialing Options, from DIRECTV Central, select “ Messages & Setup,” then “ Recorder & Phone Setup,” then “ Phone Connection,” then “ Change Dialing Options.”... -
Page 19: Does The Occasional Phone Call To Directv Cost Me Any Money
Calling DIRECTV via your local dial-in number is the same as making a local telephone call. Does the occasional phone call to DIRECTV cost me any money? No, because your recorder only calls DIRECTV periodically and a toll free number is used to make the call.
Need help?
Do you have a question about the Digital Satellite Recorder and is the answer not in the manual?
Questions and answers