Yamaha Royal Star XVZ13CTW Owner's Manual page 99

WARRANTY QUESTIONS AND ANSWERS
Q. What costs are my responsibility during the warranty period?
A. The customer's responsibility includes all costs of normal maintenance
services, non-warranty repairs, accident and collision damage, and oil, oil
filters, air filters, spark plugs, and brake shoes or pads.
Q. What are some examples of "abnormal" strain, neglect, or abuse?
A. These terms are general and overlap each other in areas. Specific examples
include: Running the machine out of oil, sustained high-rpm, full-throttle use;
operating the machine with a broken or damaged part which causes another
part to fail; damage or failure due to improper or careless transportation and
or tie down; and so on. If you have any specific questions on operation or
maintenance, please contact your dealer for advice.
Q. Does the warranty cover incidental costs such as towing or transportation
due to a failure?
A. No. The warranty is limited to repair of the machine itself.
Q. May I perform any or all of the recommended maintenance shown in the
Owner's Manual instead of having the dealer do them?
A. Yes, if you are a qualified mechanic and follow the procedures specified in
the Owner's and Service Manual. We do recommend, however, that items
requiring special tools or equipment be done by Yamaha motorcycle dealer.
Q. Will the warranty be void or cancelled if I do not operate or maintain my new
motorcycle exactly as specified in the Owner's Manual?
A. No. The warranty on a new motorcycle cannot be "voided" or "cancelled".
However, if a particular failure is caused by operation or maintenance
other than as shown in the Owner's Manual, that failure may not be
covered under warranty.
Q. What responsibility does my dealer have under this warranty?
A. Each Yamaha Motorcycle dealer is expected to:
1. Completely set up every new machine before sale.
2. Explain the operation, maintenance, and warranty requirements to your
satisfaction at the time of sale, and upon your request at any later date.
In addition, each Yamaha motorcycle dealer is held responsible for his
setup, service and warranty repair work.
Q. Is the warranty transferable to second owners?
A. Yes. The remainder of the existing warranty can be transferred upon
request. The unit has to be inspected and re-registered by an authorized
Yamaha motorcycle dealer for the warranty coverage to remain effective.
CONSUMER INFORMATION
CUSTOMER SERVICE
If your machine requires warranty service, you must take it to any authorized
Yamaha motorcycle dealer within the continental United States. Be sure to
bring your warranty registration identification or other valid proof of the original
date of purchase. If a question or problem arises regarding warranty, first
contact the owner of the dealership. Since all warranty matters are handled at
the dealer level, this person is in the best position to help you. If you are still not
satisfied and require additional assistance, please write:
YAMAHA MOTOR CORPORATION U.S.A.
CUSTOMER RELATIONS DEPARTMENT
P.O. Box 6555
Cypress, California 90630
When contacting Yamaha Motor Corporation, U.S.A. don't forget to include
any important information such as names, addresses, model, V.I.N. (frame
number), dates, and receipts.
CHANGE OF ADDRESS
The federal government requires each manufacturer of a motor vehicle to
maintain a complete, up-to-date list of all first purchasers against the possibility
of a safety-related defect and recall. This list is compiled from the purchase
registrations sent to Yamaha Motor Corporation, U.S.A. by the selling dealer at
the time of your purchase.
If you should move after you have purchased your new motorcycle, please
advise us of your new address by sending a postcard listing your motorcycle
model name, V.I.N. (frame number), dealer number (or dealer's name) as it is
shown on your warranty identification, your name and new mailing address.
Mail to:
YAMAHA MOTOR CORPORATION, U.S.A.
P.O. Box 6555
Cypress, California 90630
Attention: Warranty Department
This will ensure that Yamaha Motor Corporation, U.S.A. has an up-to-date
registration record in accordance with federal law.
9-8
9