Diagnosing Problems Using Pc-Doctor From The Service Partition - Lenovo ThinkPad R61 Service And Troubleshooting Manual

Solving computer problems
3. While the message, "To interrupt normal startup, press the blue
4. Using cursor keys, select HDD diagnostic program and press Enter. The
5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk
6. If the diagnostic program returns any error messages, call the Customer
7. If the diagnostic program returns no error message but you still have some

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system. Do as follows:
1. If the diskette drive is connected to the computer, remove any diskette
2. Turn on the computer.
12
®
ThinkPad R61 and R61e Service and Troubleshooting Guide
ThinkVantage button," is displayed at the lower left of the screen, press F1
to enter BIOS Setup Utility.
menu for the HDD diagnostic program opens.
drive. Press Enter to start the diagnostic program. The HDD diagnostic
program runs a read verification test and a speed test of the drive you
select, and reports its findings.
Note: If you dock your computer in the ThinkPad Advanced Dock, the
diagnostic program cannot test the hard disk drive that is installed
in the Ultrabay Enhanced
Note: If your computer is a ThinkPad R61e 15.4-inch widescreen model, it
does not have an Ultrabay Enhanced.
Support Center for service. The diagnostic program may return one of the
following error messages:
For the main hard disk drive:
v Error code 0000: Read verification failed
v Error code 0100: Speed test failed
v Error code 0200: Controller Diag failed
™
For the Ultrabay
v Error code 0002: Read verification failed
v Error code 0102: Speed test failed
v Error code 0202: Controller Diag failed
concerns, see instructions in "Introducing Rescue and Recovery" in
"Problem solving" of Access Help, and run the program for a diagnostic test
of the hard disk drive. You can also download PC-Doctor for DOS for
your computer from the following Web site:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo
&lndocid=tpad-matrix
from the diskette drive, and then turn off the computer.
™
of the ThinkPad Advanced Dock.
hard disk drive: