Solving Software Problems - HP COMPAQ DC5750 Service & Reference Manual

Troubleshooting Without Diagnostics
Solving Internet Access Problems (Continued)
Problem
Internet takes too long to
download Web sites.
(continued)

Solving Software Problems

Most software problems occur as a result of the following:
■
The application was not installed or configured correctly.
■
There is insufficient memory available to run the application.
■
There is a conflict between applications.
■
Be sure that all the needed device drivers have been installed.
■
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
Solving Software Problems
Problem
Computer will not continue
and no HP logo screen has
appeared.
Computer will not continue
after HP logo screen has
appeared.
"Illegal Operation has
Occurred" error message is
displayed.
D–36
Cause
Modem is not set up
properly.
(continued)
Cause
POST error has
occurred.
System files may be
damaged.
Software being used is
not Microsoft-certified
for your version of
Windows.
Configuration files are
corrupt.
437963-001
Solution
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Solution
Observe the beeps and LED lights on
the front of the computer. See
Appendix C, POST Error Messages to
determine possible causes.
See the Restore Kit or the Worldwide
Limited Warranty for terms and
conditions.
Use recovery diskette to scan hard
drive for errors.
Verify that the software is certified by
Microsoft for your version of Windows
(see program packaging for this
information).
If possible, save all data, close all
programs, and restart the computer.
Service Reference Guide, dc5750