Solving Hard Drive Problems - HP COMPAQ DC5750 Service & Reference Manual

Solving Hard Drive Problems

Solving Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Nonsystem disk/NTLDR
missing message
Service Reference Guide, dc5750
Cause
Hard disk has bad
sectors or has failed.
Either the directory
structure is bad or there
is a problem with a file.
Cable could be loose.
The system may not
have automatically
recognized a newly
installed device.
The device is attached
to a SATA port that has
been disabled in
Computer Setup.
Drive responds slowly
immediately after
power-up.
System is trying to start
from a non bootable
diskette.
437963-001
Troubleshooting Without Diagnostics
Solution
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Check cable connections.
1. See reconfiguration directions in
the Solving Hardware
Installation Problems section. If
the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
2. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced
> Power-On.
Run Computer Setup and ensure the
device's SATA port is enabled in
Storage > Storage Options.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Remove the diskette from the diskette
drive.
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