Page 1 HP Pavilion dv3 Entertainment PC Maintenance and Service Guide Document Part Number: 512424-001 April 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting...
Page 2 Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3 Safety warning notice WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly Å on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4: Table Of Contents
1 Product description 2 External component identification Top components ..............2–1 Display components .
Page 5 Switch cover ..............4–25 Speaker assembly .
Page 6 8 Backup and recovery Overview ................8–1 Creating recovery discs .
Page 7: Product Description
Product Name Processors Chipset Maintenance and Service Guide Description HP Pavilion dv3 Entertainment PC Intel® Core™2 Duo processors: ■ T9900 3.06-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■ T9800 2.93-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■...
Page 8 Category Graphics Panel Memory 1–2 Description nVidia GeForce G 105M with 512 MB of dedicated video memory Mobile Intel GMA 4500 MHD universal memory architecture (UMA, integrated) with shared video memory: ■ Up to 157 MB when system memory ≥ 1024 MB ■...
Page 9 Audio Webcam Ethernet Maintenance and Service Guide Description Supports 9.50-mm, 6.35-cm (2.50-inch) hard drives Supports HP ProtectSmart Hard Drive Protection Customer-accessible Serial ATA Supports the following hard drives: ■ 500-GB, 7200- and 5400-rpm ■ 320-GB, 7200- and 5400-rpm ■ 250-GB, 7200- and 5400-rpm ■...
Page 10 Category Wireless External media cards 1–4 Description Integrated WLAN options by way of wireless module 2 wireless antennas built into display assembly Supports no-WLAN option Support for the following WLAN formats: ■ Broadcom 4322AGN 802.11a/b/g/n WLAN module ■ Broadcom 4322AGN 802.11a/b/g/n WLAN module with Bluetooth ■...
Page 11: Battery
North America) TouchPad with 2 TouchPad buttons Supports 2-way scroll Taps enabled as default 90-W HP Smart Adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 65-W HP Smart Adapter with localized cable plug support (3-wire plug with ground pin,...
Page 12 Category Security Operating system Serviceability 1–6 Description Security cable slot Fingerprint reader with Digital Persona software support Preinstalled: Windows Vista® Business (32 bit) Windows Vista Home Basic (32 bit) Windows Vista Premium (64 and 32 bit) Windows Vista Ultimate (64 bit) End-user replaceable parts: AC adapter Battery (system)
Page 13: External Component Identification
Top components Display components Item Component Internal display switch Wireless antennas Internal microphones (2) Webcam light Webcam ✎ To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide External component identification Description...
Page 14: Buttons And Fingerprint Reader (Select Models Only)
Buttons and fingerprint reader (select models only) Item Component Power button* Volume mute button Volume scroll zone Wireless button Fingerprint reader (select models only) *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support.
Page 15: Keys
Keys Item Component esc key fn key Windows logo key Spacebar Windows applications key Embedded numeric keypad keys Function keys Maintenance and Service Guide Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key.
Page 16: Lights
Lights Item Component Caps lock light Power lights (2)* Volume mute light Volume down light Volume up light Num lock light Wireless light Battery light Drive light *The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed.
Page 17: Pointing Devices
Pointing devices Item Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change pointing device references, select Start > Control Panel > Hardware and Sound > Mouse. Maintenance and Service Guide Description ■...
Page 18: Front Components
Front components Item Component Power light Battery light Drive light Consumer infrared lens Audio-in (microphone) jack Audio-out (headphone) jack 2–6 Description ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■...
Page 19: Right-Side Components
Right-side components Item Component ExpressCard slot Digital Media Slot Digital Media Slot light eSATA/USB port HDMI port RJ-45 (network) jack External monitor port Vent Security cable slot Maintenance and Service Guide Description Supports an optional ExpressCard/34 module. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD).
Page 20: Left-Side Components
Left-side components Item Component Power connector AC adapter light USB ports (2) Optical drive Optical drive light 2–8 Description Connects an AC adapter. ■ On: The computer is connected to external power. ■ Off: The computer is not connected to external power. Connect optional USB devices.
Page 21: Bottom Components
Bottom components Item Component Battery release latch Battery bay Wireless module compartment Vents (6) Hard drive bay Maintenance and Service Guide Description Releases the battery from the battery bay. Holds the battery. Holds a wireless LAN module, wireless WAN module (select models only), and the RTC battery.
Page 22: Illustrated Parts Catalog
Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Item Component Product name Serial number (s/n) Part number/Product number (p/n) Model description Warranty period Maintenance and Service Guide Illustrated parts catalog Description This is the product name affixed to the front of your computer.
Page 23: Computer Major Components
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
Page 24 Item Description Display assemblies (include 2 WLAN antenna transceivers and cables, 2 WWAN antenna transceivers and cables, webcam, microphone, nameplate, and logo): AntiGlare display assemblies: ■ 13.4-inch display assembly for use only with computer models with black trim ■ 13.4-inch display assembly for use only with computer models with blue trim ■...
Page 25 Item Description Keyboards (Continued): Keyboards without backlight with molded finish for use only with computer models with black trim: ■ For use in Belgium ■ For use in Brazil ■ For use in the Czech Republic ■ For use in Europe, the Middle East, and Africa ■...
Page 26 Item Description Keyboards (Continued): Keyboards without backlight with molded finish for use only with computer models with white trim: ■ For use in Belgium ■ For use in Brazil ■ For use in the Czech Republic ■ For use in Europe, the Middle East, and Africa ■...
Page 27 Item Description Keyboards (Continued): Keyboards without backlight with painted finish for use only with computer models with white trim: ■ For use in Belgium ■ For use in Brazil ■ For use in the Czech Republic ■ For use in Denmark, Finland, and Norway ■...
Page 28 Item Description Plastics Kit, includes: (6a) ExpressCard slot bezel (6b) Wireless module compartment cover (6c) Hard drive cover ✎ “Plastics Kit” on page 12 Fingerprint reader board (includes cable) LED board (includes cable) Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 531811-001.
Page 29 Item Description (16) Fan/heat sink assembly (includes replacement thermal material): ■ For use only with computer models equipped with graphics subsystems with discrete memory ■ For use only with computer models equipped with graphics subsystems with UMA memory (17) Optical drives (include bezel and bracket): ■...
Page 30 Item Description 802.11a/b/g WLAN modules (Continued): ■ Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions except Pakistan, Russia, and the Ukraine ■ Broadcom 4312G 802.11a/b/g WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Page 31: Antiglare Display Assembly Subcomponents
AntiGlare display assembly subcomponents Item Description (1a) Display enclosure: For use only with computer models with black trim For use only with computer models with blue trim For use only with computer models with white trim (1b) Display hinge covers (included with display enclosure spare part kit) Display hinges Webcam/microphone module Display panel cable (includes webcam/microphone module cable)
Page 32: Brightview Display Assembly Subcomponents
BrightView display assembly subcomponents Item Description Display bezel For use only with computer models equipped with a 13.4-inch display assembly For use only with computer models equipped with a 13.3-inch display assembly Display hinges For use only with computer models equipped with a 13.4-inch display assembly For use only with computer models equipped with a 13.3-inch display assembly BrightView display panel For use only with computer models equipped with a 13.4-inch display assembly...
Page 33: Plastics Kit
Plastics Kit Item Description Plastics Kit: ExpressCard slot bezel Hard drive cover (includes three captive screws, secured by C-clips) Wireless module compartment cover 3–12 Spare part number 531808-001 Maintenance and Service Guide...
Page 34: Mass Storage Devices
Mass storage devices Item Description Hard drives (include hard drive connector and hard drive bracket) ■ 500-GB, 7200-rpm ■ 500-GB, 5400-rpm ■ 320-GB, 7200-rpm ■ 320-GB, 5400-rpm ■ 250-GB, 7200-rpm ■ 250-GB, 5400-rpm ■ 160-GB, 5400-rpm Hard Drive Hardware Kit (includes hard drive connector, hard drive bracket, and screws) Optical drives (include bezel and bracket): ■...
Page 35: Miscellaneous Parts
Miscellaneous parts Description AC adapters 90-W PFC HP Smart Adapter 65-W PFC HP Smart Adapter Power cords: ■ For use in Argentina ■ For use in Australia ■ For use in Brazil ■ For use in Denmark ■ For use in Europe, the Middle East, and Africa ■...
Page 36: Sequential Part Number Listing
Sequential part number listing Spare part number Description 463955-001 90-W PFC HP Smart Adapter 463958-001 65-W PFC HP Smart Adapter 480985-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions except Pakistan, Russia, and the Ukraine 482957-001 Intel WiFi Link 5100 802.11a/b/g WLAN module for use only in Pakistan, Russia, and the Ukraine...
Page 37 Spare part number Description 504593-002 Broadcom 4312G 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,...
Page 38 Spare part number Description 507960-001 Intel Core P8700 2.53-GHz processor (3-MB L2 cache, 1066-MHz FSB, includes replacement thermal material) 507963-001 Intel Core P8600 2.40-GHz processor (3-MB L2 cache, 1066-MHz FSB, includes replacement thermal material) 507965-001 Intel Core P7450 2.13-GHz processor (3-MB L2 cache, 1066-MHz FSB, includes replacement thermal material) 507967-001 Intel Core P7350 2.00-GHz processor (3-MB L2 cache, 1066-MHz FSB, includes replacement...
Page 39 Spare part number Description 530643-BG1 Keyboard without backlight with molded finish for use only with computer models with black trim in Switzerland (includes keyboard cable) 530643-DJ1 Keyboard without backlight with molded finish for use only with computer models with black trim in Greece (includes keyboard cable) 530644-121 Keyboard without backlight with painted finish for use only with computer models with black trim in...
Page 40 Spare part number Description 530645-291 Keyboard without backlight with painted finish for use only with computer models with white trim in Japan (includes keyboard cable) 530645-A41 Keyboard without backlight with painted finish for use only with computer models with white trim in Belgium (includes keyboard cable) 530645-AB1 Keyboard without backlight with painted finish for use only with computer models with white trim in...
Page 41 Spare part number Description 530646-B31 Keyboard with backlight and painted finish for use only with computer models with black trim in Europe, the Middle East, and Africa (includes keyboard cable and backlight cable) 530646-BB1 Keyboard with backlight and painted finish for use only with computer models with black trim in Israel (includes keyboard cable and backlight cable) 530646-BG1 Keyboard with backlight and painted finish for use only with computer models with black trim in...
Page 42 Spare part number Description 531786-001 13.3-inch BrightView display assembly for use only computer models with black trim (includes 2 WLAN antenna transceivers and cables, 2 WWAN antenna transceivers and cables, webcam, microphone, nameplate, and logo) 531787-001 13.4-inch BrightView display assembly for use only computer models with black trim (includes 2 WLAN antenna transceivers and cables, 2 WWAN antenna transceivers and cables, webcam, microphone, nameplate, and logo) 531788-001...
Page 43 Spare part number Description 531822-001 Top cover with fingerprint reader board molded finish for use only with computer models with white trim (includes TouchPad on/off board and cable, TouchPad button board and cable, TouchPad board and cable, and fingerprint reader board cable) 531823-001 Top cover without fingerprint reader board molded finish for use only with computer models with white trim (includes fingerprint reader board cable)
Page 44 Spare part number Description 539044-031 Keyboard without backlight with molded finish for use only with computer models with white trim in the United Kingdom (includes keyboard cable) 539044-041 Keyboard without backlight with molded finish for use only with computer models with white trim in Germany (includes keyboard cable) 539044-051 Keyboard without backlight with molded finish for use only with computer models with white trim in...
Page 45 Spare part number Description 572929-001 Intel Pentium T4300 2.10-GHz processor (1-MB L2 cache, 800-MHz FSB, includes replacement thermal material) 573076-001 Intel Core P7550 2.26-GHz processor (3-MB L2 cache, 1066-MHz FSB, includes replacement thermal material) 573738-001 5000-GB, 7200-rpm hard drive (includes hard drive connector and hard drive bracket) 3–24 Maintenance and Service Guide...
Page 46: Removal And Replacement Procedures
Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Page 47: Grounding Guidelines
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, Ä damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 48: Packaging And Transporting Guidelines
The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Ä Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray...
Page 49: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Page 50: Component Replacement Procedures
Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer.
Page 51: Computer Feet
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 534989-001. There are 6 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description 9-cell, 83-Wh battery 6-cell, 55-Wh battery 6-cell, 47-Wh battery Before disassembling the computer, follow these steps:...
Page 52 Remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch 1 to release the battery. 3. Lift the front edge of the battery pack 2 until it rests at an angle. 4.
Page 53: Hard Drive
Hard drive ✎ The hard drive spare part kit includes a hard drive connector and hard drive bracket. Description 500-GB, 7200-rpm hard drive 500-GB, 5400-rpm hard drive 320-GB, 7200-rpm hard drive 320-GB, 5400-rpm hard drive 250-GB, 7200-rpm hard drive 250-GB, 5400-rpm hard drive 160-GB, 5400-rpm hard drive Hard Drive Hardware Kit (includes hard drive connector, hard drive bracket, and screws) Before removing the hard drive, follow these steps:...
Page 54 5. Grasp the Mylar tab 1 on the hard drive and slide the hard drive 2 to the right. 6. Remove the hard drive 3 from the hard drive bay. 7. If it is necessary to replace the hard drive bracket, follow these steps: a.
Page 55: Memory Module
Memory module Description 4-GB memory module (800-MHz, DDR2) 2-GB memory module (800-MHz, DDR2) 1-GB memory module (800-MHz, DDR2 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 56: Wlan Module
WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Ä Description Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,...
Page 57 Description Broadcom 4312G 802.11a/b/g WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands Broadcom 4312G 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon,...
Page 58 Remove the WLAN module: CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized Ä for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
Page 59 3. Remove the Phillips PM2.5×3.0 screw 1 that secures the WLAN module bracket to the computer. 4. Remove the WLAN module bracket 2. (The edge of the module opposite the slot rises away from the computer.) 5. Disconnect the WLAN antenna cables 3 from the terminals on the WLAN module. ✎...
Page 60: Wwan Module
WWAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Ä Description HSPA EVDO WWAN module Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 61: Sim Slot Board
SIM slot board Description SIM slot board (includes cable) Before removing the SIM slot board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 62 Removal and replacement procedures 4. Remove the Phillips PM2.5×3.0 screw 1 that secures the SIM slot board to the computer. 5. Lift the SIM slot board 2 as far as the SIM slot board cable allows. 6. Disconnect the SIM slot board cable 3 from the system board. Reverse this procedure to install the SIM slot board.
Page 63: Rtc Battery
RTC battery Description RTC battery (includes cable and double-sided tape) Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 64: Optical Drive
Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe Blu-ray ROM DVD±R/RW SuperMulti DL Drive DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe Before removing the optical drive, follow these steps: 1.
Page 65 Removal and replacement procedures 5. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. c.
Page 66: Keyboard
Keyboard For use in country or region: Keyboard with backlight (includes keyboard cable and backlight cable; available only in black with painted finish): ■ For use in Belgium ■ For use in the Czech Republic ■ For use in Denmark, Finland, and Norway ■...
Page 67 For use in country or region: Keyboards without backlight in blue color and molded finish: ■ For use in French Canada ■ For use in Japan ■ For use in South Korea Keyboards without backlight with molded finish for use only with computer models with white trim: ■...
Page 68 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Page 69 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Lift the rear edge of the keyboard 1 until it rests at an angle. 5. Slide the keyboard 2 toward the display until the tabs on the front edge of the keyboard are clear of the openings in the top cover.
Page 70: Switch Cover
Switch cover ✎ The switch cover spare part kit includes the power button board and cable. Description Switch cover for use only with computer models with black trim Switch cover for use only with computer models with blue black trim Switch cover for use only with computer models with white trim Before removing the switch cover, follow these steps: 1.
Page 71 Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Disconnect the LED board cable 1 from the low insertion force (LIF) connector on the system board. 5.
Page 72: Speaker Assembly
Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 73: Display Assembly
Display assembly ✎ The display assembly spare part kit includes 2 WLAN antenna transceivers and cables, 2 WWAN antenna transceivers and cables, webcam, microphone, nameplate, and logo. Description AntiGlare display assemblies: ■ 13.4-inch display assembly for use only with computer models with black trim ■...
Page 74 Remove the display assembly: 1. Remove the WLAN antenna cables 1 from the opening in the base enclosure. 2. Disconnect the display panel cable 2 from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display Ä...
Page 75 ✎ Steps 5 through 21 provide display assembly internal component removal information for computer models equipped with AntiGlare display assemblies. See steps 22 through 38 for display assembly internal component removal information for computer models equipped with BrightView display assemblies. 5.
Page 76 10. If it is necessary to replace the webcam/microphone module, release the two metal tabs 1 built into the display panel shielding. 11. Lift the webcam/microphone module 2 as far from the display bezel as the webcam/microphone cable allows. 12. Disconnect the webcam/microphone module 3 from the webcam/microphone module. 13.
Page 77 Removal and replacement procedures 17. Release the tabs 1 built into the display panel shielding. 18. Remove the display panel cable 2. The display panel cable is available using spare part number 531782-001. 19. If it is necessary to replace the display hinges, remove the hinge covers 1 from the hinges. 20.
Page 78 ✎ Steps 22 through 38 provide display assembly internal component removal information for computer models equipped with BrightView display assemblies. See steps 5 through 21 for display assembly internal component removal information for computer models equipped with AntiGlare display assemblies. 22.
Page 79 25. If it is necessary to replace the webcam/microphone module, lift the webcam/microphone module 1 as far from the display enclosure as the webcam/microphone module allows. 26. Disconnect the webcam/microphone module cable 2 from the webcam/microphone module. 27. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 531785-001.
Page 80 30. If it is necessary to replace the display hinges, remove the six Phillips PM2.0×30 screws 1 that secure the hinges to the display panel. 31. Remove the display hinges 2. The display hinges are available using the following spare part numbers: ❏...
Page 81 36. If it is necessary to replace the wireless antenna transceivers and cables, release the tabs 1 built into the display enclosure shielding. 37. Release the wireless antenna transceivers 2 from the display enclosure. The transceivers are attached to the enclosure with double-sided tape.
Page 82: Top Cover
Top cover ✎ The top cover spare part kit includes the TouchPad on/off board and cable, TouchPad button board and cable, and TouchPad board and cable. Description Top covers with fingerprint reader board (include fingerprint reader board cable): For use only with computer models with black trim For use only with computer models with white trim Top covers without fingerprint reader board: For use only with computer models with black trim...
Page 83 Remove the top cover: 1. Turn the computer upside down with the front toward you. 2. Remove the following screws that secure the top cover to the base enclosure: 1 Four Phillips PM2.0×8.0 screws on the front edge of the base enclosure 2 Two Phillips PM2.0×4.0 screws in the hard drive bay 3 Two Phillips PM2.0×3.0 screws on the front edge of the battery bay 4–38...
Page 84 3. Disconnect the power connector cable 1 from the system board. 4. Disconnect the USB board cable 2 from the system board. 5. Remove the power connector cable and USB board cable from the clips 3 built into the top cover. 6.
Page 85 Removal and replacement procedures 12. Remove the three Phillips PM2.0×6.0 screws 1 and the two Phillips PM2.0×3.0 screws 2 that secure the top cover to the base enclosure. 13. Lift the rear edge of the top cover 1 until it rests at an angle. 14.
Page 86: Fingerprint Reader Board
Fingerprint reader board Description Fingerprint reader board (includes cable) Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 87: Led Board
LED board Description LED board (includes cable) Before removing the LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 88: Bluetooth Module
Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 531811-001. Description Bluetooth module Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 89: Audio Board
Audio board Description Audio board (includes cable) Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 90: Usb Board
USB board Description USB board (includes cable) Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 91: Power Connector And Cable
Power connector and cable Description Power connector and cable Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 92: System Board
System board ✎ The system board spare part kit includes replacement thermal material. Description For use only with computer models equipped with graphics subsystems with discrete memory For use only with computer models equipped with graphics subsystems with UMA memory Before removing the system board, follow these steps: 1.
Page 93 Remove the system board: 1. Disconnect the following cables from the system board: 1 LED board cable 2 Bluetooth module cable 3 Audio board cable 2. Remove the two Phillips PM2.0×4.0 screws that secure the system board to the base enclosure. 4–48 Maintenance and Service Guide...
Page 94 Removal and replacement procedures 3. Use the optical drive connector 1 to lift the left side of the system board 2 until it rests at an angle. 4. Remove the system board from the base enclosure by pulling it away at an angle 3. Reverse this procedure to install the system board.
Page 95: Fan/Heat Sink Assembly
Fan/heat sink assembly ✎ The fan/heat sink assembly spare part kit includes replacement thermal material. Description For use only with computer models equipped with graphics subsystems with discrete memory For use only with computer models equipped with graphics subsystems with UMA memory ✎...
Page 96 Remove the fan/heat sink assembly: 1. Turn the system board upside down with the front toward you. ✎ Steps 2 and 3 apply to computer models equipped with graphics subsystems with discrete memory. See steps 4 and 5 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with UMA memory.
Page 97 ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■...
Page 98 ✎ Steps 4 and 5 apply to computer models equipped with graphics subsystems with UMA memory. See steps 2 and 3 for instructions on removing the fan/heat sink assembly on computer models equipped with graphics subsystems with discrete memory. 4. Loosen the four captive Phillips PM2.0×7.0 screws 1 that secure the fan/heat sink assembly to the system board.
Page 99 ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■...
Page 100: Processor
Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Core 2 processors: ■ T9900 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) ■ T9800 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) ■ T9600 2.80-GHz processor (6-MB L2 cache, 1066-MHz FSB) ■...
Page 101 h. Keyboard (see “Keyboard” on page i. Switch cover(see “Switch cover” on page j. Speaker assembly (see k. Display assembly (see l. Top cover (see “Top cover” on page m. System board (see n. Fan/heat sink assembly (see Remove the processor: 1.
Page 102: Setup Utility
Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.
Page 103: Navigating And Selecting In The Setup Utility
Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...
Page 104: Exiting The Setup Utility
Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press select Exit > Exit Saving Changes, and then press ■...
Page 105: System Configuration Menu
System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only)
Page 106: Specifications
Computer specifications Dimensions Length Width Height (front to rear) Weight Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
Page 107: 13.4-Inch Display Specifications
13.4-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 6–2 Metric U.S. 18.0 cm 7.1 in 28.7 cm 11.3 in 33.9 cm 13.4 in Up to 16.8 million 250:1 (typical) 200 nits (typical)
Page 108: Inch Display Specifications
13.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Metric U.S. 17.8 cm 7.0 in 28.4 cm 11.2 in 33.6 cm 13.3 in Up to 16.8 million...
Page 109: Hard Drive Specifications
Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
Page 110: Blu-Ray Rom Dvd±R/Rw Supermulti Dl Drive Specifications
Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Maintenance and Service Guide Read: Write: BD-ROM, BD-ROM-DL, BD-R, DVD-RAM (Ver.2), DVD+R, BD-R-DL, BD-RE, BD-RE-DL, DVD-R, CD-R, and CD-ROM DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R,...
Page 111: Dvd±Rw And Cd-Rw Supermulti Double-Layer Drive Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8x DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode 6–6 Read: Write: CD-DA, CD+(E)G, CD-MIDI,...
Page 112: System Dma Specifications
System DMA specifications Hardware DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Maintenance and Service Guide DMA System function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Not applicable Not assigned Not assigned...
Page 113: System Memory Map Specifications
System memory map specifications Size 640 KB 128 KB 64 KB 64 KB System interrupt specifications Hardware IRQ IRQ0 IRQ1 IRQ8 IRQ12 IRQ13 IRQ16 IRQ17 IRQ18 IRQ19 IRQ20 IRQ21 IRQ22 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎...
Page 114: System I/O Address Specifications
System I/O address specifications I/O address (hex) 000 - 01F 020 - 021 024 - 025 028 - 029 02C - 03D 02E - 02F 030 - 031 034 - 035 038 - 039 03C- 03D 040 - 043 04E-04F 050-053 071-077 081-091...
Page 115 I/O address (hex) 0C0- 0DF 0F0- 0F0 0200-027F 3B0-3BB 3C0-3DF 400-47F 4D0-4D1 500-57F 1000-1003 1010-101F 2000-20FF 2000-2FFF 3000-4FFF 5000-6FFF 7000-701F 7020-703F 7040-705F 7060-707F 7080-709F 70A0-70BF 70C0-70DF 70E0-70E7 70E8-70EF 70F0-70F7 70F8-70FB 70FC-70FF EF80-EF9F FE00-FE0F FE80-EF8F FFFF 6–10 System function (shipping configuration) Direct memory access controller Numeric data processor Motherboard resources...
Page 116: Screw Listing
This section provides specification and reference information for the screws used in the computer. The screws listed in this section are available in the Screw Kit, spare part number 496890-001. Phillips PM2.0×6.0 captive screw Color Quantity Black Where used: 3 captive screws that secure the hard drive cover to the computer (screws are secured by C-clips) Maintenance and Service Guide Length Thread...
Page 117: Phillips Pm3.0×4.0 Screw
Phillips PM3.0×4.0 screw Color Quantity Silver Where used: 4 screws that secure the hard drive bracket to the hard drive 7–2 Length Thread 4.0 mm 3.0 mm Head diameter 5.0 mm Maintenance and Service Guide...
Page 118: Phillips Pm2.0×4.0 Screw
Phillips PM2.0×4.0 screw Color Quantity Black Where used: 2 screws that secure the top cover to the base enclosure in the hard drive bay Maintenance and Service Guide Length Thread 4.0 mm 2.0 mm Head diameter 4.5 mm 7–3...
Page 119 Screw listing Where used: 2 screws that secure the system board to the base enclosure 7–4 Maintenance and Service Guide...
Page 120: Phillips Pm2.5×3.0 Screw
Phillips PM2.5×3.0 screw Color Quantity Silver Where used: One screw that secures the WLAN module bracket to the computer Maintenance and Service Guide Length Thread 3.0 mm 2.5 mm Head diameter 5.0 mm 7–5...
Page 121 Screw listing Where used: One screw that secures the SIM slot board to the computer 7–6 Maintenance and Service Guide...
Page 122: Phillips Pm2.0×8.0 Screw
Phillips PM2.0×8.0 screw Color Quantity Black Where used: 1 One screw that secures the optical drive to the computer 2 Three screws that secure the keyboard to the computer 3 Two screws that secure the switch cover to the computer 4 Four screws that secure the top cover to the base enclosure Maintenance and Service Guide Length...
Page 123: Phillips Pm2.0×3.0 Screw
Phillips PM2.0×3.0 screw Color Quantity Black Where used: 2 screws that secure the WWAN module to the computer 7–8 Length Thread 3.0 mm 2.0 mm Head diameter 4.5 mm Maintenance and Service Guide...
Page 124 Screw listing Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: 5 screws that secure the switch cover to the computer in the battery bay Maintenance and Service Guide 7–9...
Page 125 Screw listing Where used: 3 screws that secure the speaker assembly to the top cover Where used: 4 screws that secure the hinges to the display panel on AntiGlare display panels 7–10 Maintenance and Service Guide...
Page 126 Screw listing Where used: 2 screws that secure top cover to the base enclosure Where used: 4 screws that secure the top cover to the base enclosure Maintenance and Service Guide 7–1 1...
Page 127 Screw listing Where used: 2 screws that secure the fingerprint reader board and bracket to the top cover Where used: 1 One screw that secures the LED board to the base enclosure 2 One screw that secures the audio board to the base enclosure 3 One screw that secures the USB board to the base enclosure 7–12 Maintenance and Service Guide...
Page 128: Phillips Pm2.5×6.0 Screw
Phillips PM2.5×6.0 screw Color Quantity Silver Where used: 2 screws that secure the display assembly to the computer Maintenance and Service Guide Length Thread 6.0 mm 2.5 mm Head diameter 5.0 mm 7–13...
Page 129 Screw listing Where used: 2 screws that secure the display enclosure to the display assembly on AntiGlare display assemblies 7–14 Maintenance and Service Guide...
Page 130: Phillips Pm2.5×4.0 Screw
Phillips PM2.5×4.0 screw Color Quantity Silver Where used: 6 screws that secure the display hinges to the display assembly on AntiGlare display assemblies Maintenance and Service Guide Length Thread 4.0 mm 2.5 mm Head diameter 5.0 mm 7–15...
Page 131: Phillips Pm2.0×6.0 Screw
Phillips PM2.0×6.0 screw Color Quantity Silver Where used: 3 screws that secure the top cover to the base enclosure 7–16 Length Thread 6.0 mm 2.0 mm Head diameter 4.5 mm Maintenance and Service Guide...
Page 132: Phillips Pm2.0×7.0 Captive Screw
Phillips PM2.0×7.0 captive screw Color Quantity Silver Where used: 4 captive screws that secure the fan/heat sink assembly to the system board on computer models equipped with graphics subsystems with discrete memory Maintenance and Service Guide Length Thread 7.0 mm 2.0 mm Head diameter 5.0 mm...
Page 133 Screw listing Where used: 4 captive screws that secure the fan/heat sink assembly to the system board on computer models equipped with graphics subsystems with UMA memory 7–18 Maintenance and Service Guide...
Page 134: Backup And Recovery
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.
Page 135: Backing Up Your Information
Note the following guidelines before creating recovery discs: ■ You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs, up to 20 discs may be required, whereas only a few DVDs or BDs are required. ✎...
Page 136: Using System Restore Points
To copy the screen and paste it into a word-processing document, follow these steps: a. Display the screen. b. Copy the screen: To copy only the active window, press To copy the entire screen, press c. Open a word-processing document, and then select Edit > Paste. Using system restore points When you back up your system, you are creating a system restore point.
Page 137: Performing A Recovery
Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
Page 138: Connector Pin Assignments
Audio-in (microphone) Audio-out (headphone) Maintenance and Service Guide Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground 9–1...
Page 139: External Monitor
External monitor 9–2 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide...
Page 140: Hdmi
HDMI Maintenance and Service Guide Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2- TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0- TDMS clock + TDMS data clock shield TDMS data clock-...
Page 141: Network)
RJ-45 (network) Universal Serial Bus 9–4 Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data Data + Ground Maintenance and Service Guide...
Page 142: Power Cord Set Requirements
The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 143: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Page 144: Recycling
✎ Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at This section provides disassembly instructions for the display assembly.
Page 145 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
Page 146 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
Page 147 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
Page 148 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
Page 149 Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
Page 150 1394 Power Saving 5–4 AC adapter light 2–8 AC adapter, spare part numbers 3–14 administrator password 5–3 antenna disconnecting 4–14 4–15 locations 2–1 removal 4–36 spare part numbers 3–10 audio board removal 4–44 spare part number 3–7 audio product description 1–3 audio-in jack connector pinout 9–1 location 2–6...
Page 151 connectors, service considerations 4–1 consumer infrared lens 2–6 Diagnostics menu, Setup Utility 5–4 Digital Media Slot 2–7 Digital Media Slot light 2–7 display assembly removal 4–28 spare part numbers 3–3 display bezel removal 4–33 spare part numbers 3–21 display bezel, spare part numbers 3–11 display components 2–1 illustrated 2–1 recycling 11–1...
Page 152 infrared lens 2–6 internal display switch 2–1 jacks audio-in 2–6 audio-out 2–6 headphone 2–6 microphone 2–6 network 2–7 RJ-45 2–7 key components 2–3 keyboard product description 1–5 removal 4–21 spare part numbers 3–3 3–19 3–20 3–22 3–23 keys 2–3 2–3 function 2–3 numeric keypad 2–3 Windows applications 2–3...
Page 153 power button 2–2 power connector 2–8 power connector and cable removal 4–46 spare part number 3–7 power cord set requirements 10–1 spare part numbers 3–14 power light 2–4 2–6 power requirements product description 1–5 power-on password 5–3 processor product description 1–1 spare part numbers 3–7 3–24 Processor C6 State 5–4...
Page 154 DVD±RW and CD-RW SuperMulti Double-Layer Drive 6–6 hard drive 6–4 optical drive 6–5 6–6 system DMA 6–7 system I/O address 6–9 system interrupt 6–8 system memory map 6–8 supported discs 8–2 switch cover removal 4–25 spare part numbers 3–3 system board removal 4–47 spare part numbers 3–7 System Configuration menu, Setup Utility 5–4...

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HP 512424-001 Maintenance And Service Manual

1 Product Description

2 External Component Identification

3 Illustrated Parts Catalog

4 Removal and Replacement Procedures

5 Setup Utility

6 Specifications

7 Screw Listing

8 Backup and Recovery

9 Connector Pin Assignments

10 Power Cord Set Requirements

11 Recycling

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