Troubleshooting Guide - Shark STEAM POCKET S3452 Owner's Manual

Troubleshooting Guide

PROBLEM
The Professional SLIM
Steam Pocket Mop will
®
not turn-on.
The unit will not make
steam.
Cannot activate steam
flashing blue light
remains on.
The Professional SLIM
Steam Pocket Mop
®
leaves water on the
floor.
The Professional SLIM
Steam Pocket
® Mop
left a white spot on the
floor.
There is a square block
in my water tank.
Floors are cloudy,
streaky or spotty after
steaming.
The Professional SLIM
Steam Pocket
Mop is
®
hard to push.
10 TOLL FREE: 1-800-798-7398
S3452_11_ENG_IB_120515_1.indd 10
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into a 120V AC electrical
outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer care at 1-800-798-7398.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 4.
If the unit still does not make steam, follow the decalcification
instructions on page 9.
If your unit still does not work, call Customer care at 1-800-798-7398.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the standby mode.
Add water to the tank and press the STEAM CONTROL button to select
a steam setting.
If your unit still does not work, call Customer care at 1-800-798-7398.
Check to see if your micro-fiber cleaning pad is soaked through. We
recommend you unplug the steam mop and change the micro-fiber
cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
Do not leave your steam mop on the floor with a damp or wet cleaning
pad.
If you're using tap water we recommend switching to distilled water.
Make sure the water tank door is closed securely.
Shark provides in-tank water treatment media to help reduce scale
®
build-up caused by hard water. The square you are seeing is the water
treatment packet that will help minimize the build-up and calcification
to extend the life of your mop. Shark
water to prevent hard water scaling to ensure the longevity and
durability of your mop.
The micro-fiber cleaning pad might be dirty. Flip or change the cleaning
pad.
If you washed the cleaning pad with powder detergent, then it may be
damaged and require replacement. Replacement pads are available at
sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor surface. Use
the Steam Mop a few more times and see if the leftover cloudiness is
removed. If this does not work, we suggest rinsing the floor with water,
letting it dry, and then steam mopping again with a clean pad. One or
more rinses generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar and two
parts water.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if the
cleaning pad is too dirty or wet.
recommends you use distilled
®
12-05-16 10:10 AM