HP ProLiant ML350 Quickspecs page 32

QuickSpecs
Additional Options
Service and Support Service and Support Service and Support Service and Support
Offerings Offerings Offerings Offerings
(HP Care Pack Services)
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years (Electronic)
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years (Electronic)
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
(Electronic)
O/S and Hardware Installation O/S and Hardware Installation O/S and Hardware Installation O/S and Hardware Installation
Hardware Installation (Electronic)
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays. (Electronic)
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays. (Electronic)
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
NOTE: For more information, customer/resellers can contact: NOTE NOTE NOTE
http://www.hp.com/services/carepack
DA - 12475 Worldwide — Version 52 — May 13, 2011
HP ProLiant ML350 Generation 5 (G5) HP ProLiant ML350 Generation 5 (G5) HP ProLiant ML350 Generation 5 (G5) HP ProLiant ML350 Generation 5 (G5)
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