HP Photosmart M730 Series User Manual page 40

Chapter 9
Video recording terminates abruptly and the video will not play back.
• Remove the memory card and see if the video is stored in internal memory. If so,
transfer the video to a memory card (see Move Images to Card under
Playback Menu" on page
images" on page
• If the video is stored on a memory card, transfer the video to your computer (see
"Transferring and printing images" on page
and format an optional memory card" on page
The camera gets warm (or even hot) to the touch.
This is normal. However, if anything seems out of the ordinary, turn off the camera and
allow the camera to cool. Then examine the camera and the batteries for signs of possible
damage.
For best image quality, turn off the camera when not using. Always store the camera in
a cool place.
My camera stalls when establishing a connection to the computer.
• Your memory card may have a large number of images stored on it. The more images
you have on your card, the longer it takes to establish a connection to the computer
(up to 5 minutes). If you have a large number of images on the memory card, be sure
to allow this additional time to establish the connection.
• Ensure that the USB cable is properly connected to the camera and computer, either
directly or via an optional dock.
• Try connecting the USB cable to another USB port on the computer.
• Turn the camera off, then on again. If that does not fix the problem, reset the camera
(see "Resetting the camera" on page
• If the problem persists, contact HP Support (see
I cannot transfer images from the camera to my computer.
• Either install the HP Photosmart Software (see
see "Transferring images without HP Photosmart Software" on page
• Set your camera to act as a Disk Drive (see USB Configuration in
Camera Setup Menu" on page
computer" on page
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Software, remove the camera from the optional dock or disconnect the
camera from the USB cable and reset the camera (see
on page 34). Then, restart the image transfer process (see
HP Photosmart Software" on page
The HP Photosmart Software does not start automatically when I connect to my
Macintosh.
Configure your camera preferences so the HP Photosmart software starts automatically
when you connect your camera to your Macintosh. Open the HP Photosmart Camera
settings in System Preferences to make changes, or to view the camera software help.
38 Troubleshooting
20) or to your computer (see
25).
34).
33), then follow the steps in
26.
25).
"Transferring and printing
25), then reformat the card (see
6).
"Product support" on page
"Install the software" on page
"Connecting to the
"Resetting the camera"
"Transferring images with
"Using the
"Install
40).
6), or
26.
"Using the