Contacting Hp Customer Support; Obtaining Support Within The United States - HP photosmart 612 User Manual

Contacting HP Customer Support

In addition to the Web, you can contact HP by telephone or mail for support and
service for your camera. Prices, availability, and hours of support are subject to
change without notice.
How HP can help
HP's support hotline can help resolve problems with setup, installation,
configuration, and operation.
For questions about operating systems or network configurations, contact your
point of purchase or internal support department. For help with non-HP hardware
or software, please contact the manufacturer.
Before you call
Please have the following information ready before you call:
serial number (found on the bottom of your camera)
l
product name
l
date of purchase
l

Obtaining support within the United States

Free telephone support for one year
Within one year of your purchase, telephone support is provided to you free of
charge. If this is a long distance call for you, long distance charges will apply.
Call (1) (208) 323-5521.
Our support staff is available from 6 A.M. to 6 P.M. Mountain Time, Monday through
Friday, or 9 A.M. to 4 P.M. Saturday.
After the first year
Call (1) (208) 323-5521.
Charges are $2.50 per minute with a $25.00 maximum, charged to your phone bill.
Charges begin only when you connect with a support technician.
If you think your HP product may need service, call the Customer Support Center,
which can help determine if service is required and direct you to a service site.
Otherwise, contact the store where you purchased the product. Or visit
www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and
service office.
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