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Problem
Unsatisfactory washing results:
The door will not open:
The machine vibrates is noisy:
Spinning starts late or the machine
does not spin:
No water is visible in the drum:
If you are unable to identify or solve the problem, contact
our service centre. Before telephoning, make a note of the
model, serial number and purchase date of your machine:
the Service Centre will require this information.
16
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the indicator light for door locked has gone out.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
The electronic unbalance detection device has cut in because the laundry is
not evenly distributed in the drum. The laundry is redistributed by reverse rota-
tion of the drum. This may happen several times before the unbalance disap-
pears and normal spinning can resume. If, after 10 minutes, the laundry is still
not evenly distributed in the drum, the machine will not spin. In this case ,re-
distribute the load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select the spinning
programme.
Machines based on modern technology operate very economically using very
little water without affecting performance.
Possible cause/Solution
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